Telefundraising Team Leader

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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About Us</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Greenpeace is an independent global campaigning organisation that uses creative confrontation to protect Earth’s ability to nurture life in all its diversity. Joining Greenpeace Aotearoa puts you at the heart of the fight against big polluters and climate change.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We thrive on a passion for the planet, a culture of activism, and a deeply held commitment to diversity, equity, and trust.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About the Role</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Location:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Tāmaki Makaurau (Auckland) – Hybrid </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Salary:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> $65,000 - $75,000 </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Full-time, Permanent</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">:  M-F 37.5 hrs/week, days begin at 12:15pm</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">As a Telefundraising Team Leader, you will manage, inspire, and develop a high-performing team of telefundraisers. Working alongside a collaborative leadership team (two fellow Team Leaders, a Performance Coach, and the Telefundraising Manager), you will drive daily performance while keeping your team connected to our environmental mission.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Key Responsibilities:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Lead &amp; Inspire:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Drive your team to consistently hit daily and weekly fundraising targets.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Coach &amp; Develop:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Run regular 1:1s, monitor call data, and deliver training to lift skills and confidence.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Manage Performance:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Set clear goals, celebrate success, and proactively manage underperformance.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Operations:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Run engaging team meetings and stay on top of daily team admin.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About You (Skills &amp; Experience)</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">You are an energetic, target-driven leader who knows how to focus on bringing the best out of people in this type of calling environment.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">What you bring:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Leadership:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> 1+ years managing and coaching teams of 5+ in a fast-paced contact centre (sales, fundraising, or customer service).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Frontline Experience:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> 2+ years of frontline contact centre experience hitting KPIs under pressure.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Coaching &amp; Training:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Proven ability to deliver feedback, run training sessions, and implement performance improvement strategies.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Tech-Savvy:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Quick to adapt to new systems and tools.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Recruitment:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Experience with recruitment, interviewing, or onboarding is a bonus but not essential. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">The Passion:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> A genuine desire to protect the environment and fight for climate action.</span></li>\n</ul>\n<p><br></p>\n<p><a href=\"https://drive.google.com/file/d/10Pazf6Nvfa3LlLNax-4DSdPOzPPVrsUp/view?usp=drive_link\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">[View the Full Job Description Here]</span></a></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Salary &amp; Benefits</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Zero-excess health insurance plan (criteria applies for visa holders)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Hybrid work arrangement</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">4 Wellbeing days + Birthday leave</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Employee Assistance Programme (EAP)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ongoing learning &amp; development </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Apply Now</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Greenpeace is an equal opportunity employer. We value diversity and celebrate an inclusive environment free from discrimination. If you are ready to use your leadership talents to save the planet, we want to hear from you!</span></p>",
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