Medical Appointment Clerk

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    "datePosted": "2026-03-13T04:00:00.000Z",
    "description": "<h2>Job Description</h2>\n<p><strong>Medical Appointment Clerk</strong></p>\n<p><strong>Location:</strong> Naval Health Clinic Hawaii – Makalapa<strong>Citizenship Requirement:</strong> U.S. Citizen<strong>Employment Type:</strong> Contract</p>\n<h2>Spectrum Healthcare has a<strong> POTENTIAL OPPORTUNITY</strong> for a Medical Appointment Clerk. </h2>\n<h2><strong>Position Summary</strong></h2>\n<p>The Medical Appointment Clerk provides administrative support to medical and dental clinics by coordinating appointments, updating patient information, and ensuring timely patient access to care. This position plays a key role in supporting healthcare providers, beneficiaries, and overall clinic operations.</p>\n<h2><strong>Minimum Requirements</strong></h2>\n<h3><strong>Education</strong></h3>\n<ul>\n <li><strong>High School Diploma</strong> (per Exhibit 5)</li>\n <li><em>No equivalency substitutions permitted</em></li>\n</ul>\n<h3><strong>Experience</strong></h3>\n<ul>\n <li>Proficiency with Microsoft Word and Excel</li>\n <li>Ability to read, write, speak, and understand English fluently</li>\n <li>Strong communication and customer service skills</li>\n <li>Ability to sit, stand, and walk for extended periods</li>\n</ul>\n<h3><strong>Certifications / Licensure / Board Certification</strong></h3>\n<ul>\n <li>None required beyond Basic Life Support if applicable</li>\n</ul>\n<h3><strong>Citizenship</strong></h3>\n<ul>\n <li>Must be a <strong>U.S. Citizen</strong></li>\n</ul>\n<h2><strong>Key Responsibilities</strong></h2>\n<h3><strong>Appointment Scheduling & Coordination</strong></h3>\n<ul>\n <li>Schedule medical and dental appointments via phone, secure messaging, or other approved request methods in accordance with local guidelines.</li>\n <li>Support Primary Care Manager (PCM) by‑name assignments and meet required access‑to‑care standards.</li>\n <li>Maintain and update appointment schedules using government systems such as:\n  <ul>\n   <li><strong>CHCS</strong> (Composite Health Care System)</li>\n   <li><strong>AHLTA</strong></li>\n   <li><strong>DENTRIX</strong></li>\n   <li><strong>MHS GENESIS</strong></li>\n  </ul></li>\n</ul>\n<h3><strong>Eligibility Verification & Registration</strong></h3>\n<ul>\n <li>Validate patient eligibility through the <strong>Defense Eligibility Enrollment Reporting System (DEERS)</strong>.</li>\n <li>Update and verify patient demographic information.</li>\n <li>Register new patients (e.g., newborns) into the system when needed.</li>\n</ul>\n<h3><strong>Patient Records & Schedule Maintenance</strong></h3>\n<ul>\n <li>Keep accurate appointment logs and up‑to‑date schedules.</li>\n <li>Use system tools—including detail codes, appointment slot freezing, and TRICARE Online—to manage cancellations, rescheduling, and appointment availability.</li>\n</ul>\n<h3><strong>Patient Communication</strong></h3>\n<ul>\n <li>Contact patients or respond to secure messages to schedule, reschedule, or cancel appointments.</li>\n <li>Assist with reminders, no‑show notices, and cancellation/reschedule notifications (phone or written forms).</li>\n <li>Create and deliver telephone consults (T-cons) to PCMs and nursing staff following established protocols.</li>\n</ul>\n<h2><strong>Preferred Skills</strong></h2>\n<ul>\n <li>Excellent communication and customer service abilities</li>\n <li>Strong attention to detail and accuracy</li>\n <li>Ability to follow standardized procedures</li>\n <li>Experience in a medical, dental, or military clinic setting (preferred)</li>\n</ul>\n<p> </p>\n<p> </p>\n<p> </p>\n<p> </p>\n<p><strong>For more information contact:</strong></p>\n<p><strong>Betty Fisk</strong></p>\n<p><strong>314-744-4130</strong></p>\n<p><strong>[email protected]</strong></p>\n<p> </p>\n<p><strong>Company Overview:</strong></p>\n<p><strong>At Spectrum, we utilize over thirty-five years of experience providing optimal solutions for federal agencies that are both innovative and cost-effective. We hold ourselves to the highest standard to ensure successful outcomes for the facilities and healthcare professionals we serve. As a Joint Commission Certified Healthcare Resource, dependability and service are the driving forces of our mission. </strong></p>\n<p><strong> </strong></p>\n<p><strong>EOE / Disability / Vet</strong></p>\n<h2>Location : Location</h2>US-HI-Honolulu\n<h2>Recruiter : Full Name: First Last</h2>Betty Fisk\n<h2>Direct phone number</h2>314-744-4130\n<h2>Recruiter : Email</h2>[email protected]",
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    "validThrough": "2027-03-13T05:00:00.000Z",
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