Patient Access Coordinator (Call Center)

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  "location": {
    "raw": "Lake Charles, Louisiana, 70601, United States",
    "city": "Lake Charles",
    "region": null,
    "country": "United States",
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    "confidence": 0.95
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  "inferred_at": "2026-06-06T10:25:56.095Z",
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      "city": "Lake Charles",
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      "country": "United States",
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    "countries": [
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{
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    "id": "291",
    "isRemote": null,
    "location": {
      "city": "Lake Charles",
      "state": "Louisiana"
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      "state": null,
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    "departmentId": "18473",
    "locationType": "0",
    "jobOpeningName": "Patient Access Coordinator (Call Center)",
    "departmentLabel": "CALL CENTER",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Lake Charles",
      "state": "Louisiana",
      "postalCode": "70601",
      "addressCountry": "United States"
    },
    "datePosted": "2025-07-29",
    "atsLocation": {
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    "description": "<p><span style=\"font-weight: bold\"><span style=\"font-size: 28px\">SWLA CENTER FOR HEALTH SERVICES</span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 18px\">JOB TITLE:                            </span></span><span style=\"font-size: 16px\">Patient Access Coordinator (PAC I and PAC II)</span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 18px\">DEPARTMENT:                    </span></span><span style=\"font-size: 16px\">Call Center</span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 18px\">SUPERVISED BY:                 </span></span><span style=\"font-size: 16px\">Site Operations Manager</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 18px\">SUMMARY: </span></span><span style=\"font-size: 16px\">We are looking for a professional, service-oriented team player to join our very busy clinic.  As a Patient Access Coordinator, you will be the first point of contact and play an essential role in creating a welcoming and supportive environment for our patients and guests.  Candidates must be able to manage large amounts of inbound and outbound calls in a timely manner.  PACs are required to accurately schedule both new and established patients. </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 18px\">EDUCATION, TRAINING AND EXPERIENCE:</span></span></p>\n<ol>\n<li><span style=\"font-size: 16px\">High school graduate or GED certificate.</span></li>\n<li><span style=\"font-size: 16px\">Medical Assistant training or certification preferred.</span></li>\n<li><span style=\"font-size: 16px\">Switchboard experience desired.</span></li>\n<li><span style=\"font-size: 16px\">Experience in healthcare, healthcare office, call center, switchboard, or reception. </span></li>\n</ol>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 18px\">JOB RESPONSIBILITIES:</span></span></p>\n<ol>\n<li><span style=\"font-size: 16px\">Responsible for releasing center telephones from answering service no later than 30 minutes prior to the start of the clinic operations.</span></li>\n<li><span style=\"font-size: 16px\">Answer at least 100 calls per day</span></li>\n<li><span style=\"font-size: 16px\">Answer patient calls on the first ring and within 60 seconds</span></li>\n<li><span style=\"font-size: 16px\">Handle calls for all SWLA Center for Health Services sites</span></li>\n<li><span style=\"font-size: 16px\">Responsible for turning the phones over to the answering service each day, 5 minutes prior to the conclusion of clinic operations.</span></li>\n<li><span style=\"font-size: 16px\">Manage large amounts of inbound and outbound transfers in a timely manner.</span></li>\n<li><span style=\"font-size: 16px\">Answer incoming calls promptly, courteously, and with a smile.</span></li>\n<li><span style=\"font-size: 16px\">Input data into the company computer platform to keep patient records updated.</span></li>\n<li><span style=\"font-size: 16px\">Maintain customer satisfaction ratings based upon the criteria provided.</span></li>\n<li><span style=\"font-size: 16px\">Follow established communication script(s) while answering and screening incoming telephone calls and directing calls to appropriate staff.</span></li>\n<li><span style=\"font-size: 16px\">Maintain effective communication with clinical staff of cancellations, walk-ins, and late arrivals for appointments.</span></li>\n<li><span style=\"font-size: 16px\">Assist scheduling specialist with rescheduling patients when providers are unable to fulfill clinic obligations or have moved their assigned clinic schedules.</span></li>\n<li><span style=\"font-size: 16px\">Document all patient messages in EHR, with detailed information including given name, return phone number, and the date and time of call.</span></li>\n<li><span style=\"font-size: 16px\">Upon receiving calls from hospitals and nursing homes, obtain information and inform nurses of the nature of the call immediately.</span></li>\n<li><span style=\"font-size: 16px\">Use company policies to determine if there can be an immediate resolution to a patient issue or if the issue requires Managerial input.</span></li>\n<li><span style=\"font-size: 16px\">Participate in training and other learning opportunities to expand knowledge of company and position.</span></li>\n<li><span style=\"font-size: 16px\">Attend organizational and departmental huddles</span></li>\n<li><span style=\"font-size: 16px\">Demonstrate a commitment to the SWLA Center for Health Services Pillars (Access, Quality, Compassion, Community, Innovation, and Service)</span></li>\n<li><span style=\"font-size: 16px\">Other duties as assigned by Supervisor.</span></li>\n</ol>\n<p><br></p>",
    "compensation": "DOE",
    "departmentId": "18473",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Patient Access Coordinator (Call Center)",
    "departmentLabel": "CALL CENTER",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://swlahealth.bamboohr.com/careers/291",
    "employmentStatusLabel": "Full-Time"
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}