Customer Support Specialist

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  "last_changed_at": "2026-05-30T05:48:54.494Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Tunis",
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  "inferred_at": "2026-06-22T07:47:46.103Z",
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{
  "id": "2645221",
  "name": "Customer Support Specialist",
  "office": "Tunis",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-05-22T08:13:55+00:00",
  "seniority": "experienced",
  "department": "Customer Success",
  "occupation": "technical_customer_service",
  "subcompany": "Regnology Tunisia Sarl",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "What you'll do",
      "value": "We are seeking analytical, detail-oriented and customer-focused professionals to join our global support team as a Customer Support Specialist. In this role, you will provide functional support to our clients while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model . <br>This position offers an excellent opportunity to deepen your expertise in regulatory reporting, work with diverse financial frameworks, and ensure client success with our solutions. <br> <br><strong>Key Responsibilities <br></strong>Business and Functional Troubleshooting: <br><ul><li><span><span>Serve as a trusted advisor for clients using our regulatory reporting products, resolving functional inquiries and guiding best practices.</span></span></li><li><span><span>Analyze</span><span>and troubleshoot business rules and configurations to resolve issues effectively.</span></span></li><li><span><span>Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions.</span></span></li><li><span><span>Collaborate with technical teams to ensure comprehensive issue resolution.</span></span></li></ul>Global Incident Handling: <br><ul><li><span><span>Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.</span></span></li><li><span><span>Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.</span></span></li><li>Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.</li></ul>Additional Scope: <br><ul><li><span><span>Contribute to cross-functional initiatives aimed at enhancing support processes and product features.</span></span></li><li><span><span>Support the development of internal knowledge base content and client-facing documentation.</span></span></li></ul>"
    },
    {
      "name": "Why we should decide on you",
      "value": "<ul><li><span><span>Bachelor’s or </span><span>Master’s degree </span><span>in Finance</span><span>, Business Administration, Economics or a related field (preferred, but strong experience may substitute)</span></span></li><li><span><span>1</span><span>-</span><span>5 </span><span>years of experience in customer service, business analysis, or working with financial software solutions. Recent graduates with relevant internship experience are encouraged to apply.</span></span></li><li><span><span>Experience working within a financial institution or bank is considered a strong asset.</span></span></li><li><span><span>High level of k</span><span>nowledge of regulatory reporting workflows (e.g.</span><span>Basel ,</span><span>IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS) is highly valued.</span></span></li><li><span><span>Solid understanding of banking products and processes, including credit facilities, derivatives, collateral, interest rate products, and regulatory reporting.</span></span></li><li><span><span>Strong analytical skills with a high affinity for numbers and cross-functional collaboration.</span></span></li><li><span><span>Familiarity with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries)</span></span></li><li><span><span>Excellent communication skills in English </span><span>(C1 level)</span><span>, both written and verbal.</span></span></li><li><span><span>Willingness to participate in on-call or weekend coverage as part of a global rotation.</span></span></li><li><span><span>Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.</span></span></li></ul><strong>Note:</strong> Candidates without prior regulatory reporting experience but with strong product support skills and a willingness to learn are encouraged to apply. <br><br><strong>Key Attributes <br></strong><ul><li><span><span>Highly structured and analytical, with strong troubleshooting instincts and attention to detail.</span></span></li><li><span><span>Calm and dependable in high-pressure or time-sensitive situations.</span></span></li><li><span><span>Client-focused and collaborative, with a service-oriented mindset.</span></span></li><li><span><span>Proactive in driving improvements to internal processes and documentation.</span></span></li></ul>"
    },
    {
      "name": "Why you should decide on us",
      "value": "<ul style=\"border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid;margin:0px;\">Let’s grow together, join our market leading SaaS company – our agile character and culture of innovation enables you to design our future.</li><li style=\"border:0px solid;margin:0px;\">We provide you with the opportunity to take on responsibility and participate in international projects.  </li><li style=\"border:0px solid;margin:0px;\">In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas. </li><li style=\"border:0px solid;margin:0px;\">Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.</li><li style=\"border:0px solid;margin:0px;\">We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels. </li><li style=\"border:0px solid;margin:0px;\">Together we're better - meet your colleagues at our numerous team events.</li></ul><span style=\"color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!</span><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.</span><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">Are you interested? Apply now!</span><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><a href=\"https://www.regnology.net/\" style=\"border:0px solid;margin:0px;color:inherit;text-decoration:underline;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\">https://www.regnology.net</a><span style=\"color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\"> </span><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><span>CS_2026_11 <br>CS_2026_04 </span>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": null
}