911 Operator

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  "last_changed_at": "2026-05-30T06:05:15.953Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Peach Springs, Arizona, 86434, United States",
    "city": "Peach Springs",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:20:55.891Z",
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    "included": true,
    "location": {
      "raw": "Peach Springs, Arizona, 86434, United States",
      "city": "Peach Springs",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
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    "countries": [
      "United States"
    ]
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "26",
    "isRemote": null,
    "location": {
      "city": "Peach Springs",
      "state": "Arizona"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18591",
    "locationType": "0",
    "jobOpeningName": "911 Operator",
    "departmentLabel": "Emergency Medical Services",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Peach Springs",
      "state": "Arizona",
      "postalCode": "86434",
      "addressCountry": "United States"
    },
    "datePosted": "2023-06-15",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">OPEN COMPETITIVE</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Job Title: 911 Operator (Dispatcher)</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Position Summary:</span><br><br></span></p>\n<p><span style=\"font-size: 12pt\">Actively supports and upholds the Hualapai Nation 911 Communication Center’s mission and values. The primary function of an employee in this class is to answer emergency and non-emergency calls for fire, emergency medical services, and occasionally other public safety entities. Employees of this class are responsible for simultaneous operations with prompt, efficient and accurate receiving, dispatching and processing of calls. The employee disseminates critical information from and to multiple sources/resources within acceptable time frames. Work is performed in accordance with departmental, regional, and national regulations and protocols. Requires the use of considerable independent judgment and the ability to think quickly and make sound decisions in emergencies, eliciting the utmost care and attention to detail to also ensure the safety of the responding units and personnel. Works in a 24/7 operational environment and is subject to call in/call back to support the operational needs of the department.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Duties</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Essential duties are a broad overview of the position expectations and are not intended to be an exhaustive list of skills or responsibilities. The summary of skills is intended to provide a generalized job description and what it takes from the employee to perform it. Above the generalized list of duties, the employee is responsible for all other duties as assigned by any rank above:</span></p>\n<p><span style=\"font-size: 12pt\">1. Receive incoming telephone or alarm system calls regarding emergency and non-emergency fire, medical, and occasional law related calls for service.</span></p>\n<p><span style=\"font-size: 12pt\">2. Receives after hour calls for the department.</span></p>\n<p><span style=\"font-size: 12pt\">3. Questions callers to determine their location and the nature of their emergency or non-emergency to determine the type of response needed.</span></p>\n<p><span style=\"font-size: 12pt\">4. Determines response requirements, prioritizes call assignments, and dispatches units in accordance with established procedures.</span></p>\n<p><span style=\"font-size: 12pt\">5. Records details of calls, dispatches, and messages.</span></p>\n<p><span style=\"font-size: 12pt\">6. Enters, updates, and retrieves information from data system for daily reports as assigned.</span></p>\n<p><span style=\"font-size: 12pt\">7. Maintains access to and security of highly sensitive and confidential information.</span></p>\n<p><span style=\"font-size: 12pt\">8. Provides calming instructions to callers.</span></p>\n<p><span style=\"font-size: 12pt\">9. Relay messages and information to and from emergency agencies, law enforcement agencies, and establishment of information for proper medical aircraft response.</span></p>\n<p><span style=\"font-size: 12pt\">10. Maintain contact information for emergency response units, contacting additional support for after hour call out response and support as required.</span></p>\n<p><span style=\"font-size: 12pt\">11. Maintain files, logs of information relating to emergency and non-emergency calls and data entry for statistical information.</span></p>\n<p><span style=\"font-size: 12pt\">12. Monitor various radio frequencies and prioritizing radio communication for emergency use only.</span></p>\n<p><span style=\"font-size: 12pt\">13. Answer routine inquiries and refer calls not requiring to be dispatched to appropriate personnel, departments, and agencies.</span></p>\n<p><span style=\"font-size: 12pt\">14. Employee’s work around the clock, morning, evenings, overnight with a rotating schedule including weekends and holidays.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Minimum Qualifications</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">· High School Diploma or equivalent</span></p>\n<p><span style=\"font-size: 12pt\">· IAED EMD, EFD, and EPD *</span></p>\n<p><span style=\"font-size: 12pt\">· American Heart Association CPR/BLS (Obtained within 30 days of employment)</span></p>\n<p><span style=\"font-size: 12pt\">· IS 100, 200, 650, 700, 800**</span></p>\n<p><span style=\"font-size: 12pt\">· Must pass a Federal, State, and Local background check and pre-employment drug/alcohol screening.</span></p>\n<p><span style=\"font-size: 12pt\">· Ability to obtain and maintain ACJIS Terminal Operator certification throughout employment.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">* Must be obtained within 6 months of employment. A score of 80% or greater is required on the accredited and standardized exam to successfully obtain and re-certify each certification, with a maximum of two retests available. These certifications must be maintained for the duration of employment.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">** Must be obtained within 6 months of employment.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><em>Any combination of education, training and experience which provides required knowledge, skills, and abilities for this position may be substituted for evaluation at the discretion of the Director/Fire Chief</em></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><br></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Required knowledge, skills, and abilities:</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Ability to:</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">1. Ability to work with multiple priorities and multitasking in a fast-paced environment.</span></p>\n<p><span style=\"font-size: 12pt\">2. Ability to type 30 – 45 WPM with minimal errors.</span></p>\n<p><span style=\"font-size: 12pt\">3. Ability to establish and maintain good external and internal customer service.</span></p>\n<p><span style=\"font-size: 12pt\">4. Ability to read, write, and comprehend the English language.</span></p>\n<p><span style=\"font-size: 12pt\">5. Ability to read and effectively interpret maps and information to determine locations and provide routing if necessary.</span></p>\n<p><span style=\"font-size: 12pt\">6. Ability to operate in a highly stressful situation that involves members of the public.</span></p>\n<p><span style=\"font-size: 12pt\">7. Ability to operate complex computer programs such as CAD, Priority Dispatch, Radio consoles, Vesta 911 systems and others.</span></p>\n<p><span style=\"font-size: 12pt\">8. Ability to follow orders and take directions.</span></p>\n<p><span style=\"font-size: 12pt\">9. Ability to follow both written and oral directions or communication.</span></p>\n<p><span style=\"font-size: 12pt\">10. Ability to communicate in a written and verbal manner.</span></p>\n<p><span style=\"font-size: 12pt\">11. Ability to handle high levels of personal stress and maintain composure under a variety of adverse conditions.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Performance Aptitude:</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><em><span style=\"font-weight: bold\">Physical Abilities: </span></em>Often sedentary in an office setting but occasionally required to travel and/or walk short distances, employee is required to have ordinary ambulatory skills with the ability to stand, walk, stoop, kneel, crouch, and manipulate light to medium objects weighing up to 50 pounds. Requires good hand and eye coordination and finger dexterity, including the ability to grasp and use a keyboard. Employee will frequently sit, reach, talk and hear.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\"><em>Equipment, Machinery, Tools, and Materials:</em></span> Tasks require the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools, materials, proportionate with duties of the position.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><em><span style=\"font-weight: bold\">Environmental Factors: </span></em>Most work performed in a normal office environment that is climate controlled. Some work may be performed in poorly lit, cold, damp, or hot, dry environments. Occasionally required to sit for extended periods of time taking notes or typing for recorded material. May occasionally be subjected to interrupted sleep or irregular hours based on departmental needs. Travel to/from various agencies, communities, businesses, and states.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Disclaimer</span></p>\n<p><span style=\"font-size: 12pt\"><em>The various statements above are intended to describe the general nature of the position requirements to be performed by the employee. These statements are not intended to be all inclusive or exhaustive of all responsibilities, duties, or skills required of the employee.</em></span></p>\n<p><span style=\"font-size: 12pt\"><em>This job description is subject to change as the needs of the job evolve or change.</em></span></p>",
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    "departmentId": "18591",
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    "jobCategoryId": null,
    "jobOpeningName": "911 Operator",
    "departmentLabel": "Emergency Medical Services",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://hualapai.bamboohr.com/careers/26",
    "employmentStatusLabel": "Full-Time"
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}