Desktop Support Analyst

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          "text": "<p>We are seeking a dynamic and experienced Tech Services Specialist for our Technical Field Engineering team. This role is pivotal in providing on-site technical support and maintenance across our regional offices. The ideal candidate will have a strong technical background, taking a proactive approach to identifying and solving technical issues.</p><p>Help drive our insurance business transformation as we transition from a traditional IT model to a Tech organization with engineering excellence as its mission.</p><p>&#xa0;</p><p><strong>Job Responsibilities: </strong></p><p>Technical Support and Maintenance:</p><ul><li>Ensure timely and efficient resolution of technical issues in regional offices, including hardware, software, network, AV and general system problems.</li><li>Support on-site installations, maintenance, and upgrades of Tech infrastructure and equipment.</li><li>Proactively monitor and analyze opportunities to improve technical support operations, identifying areas for improvement and supporting the implementation of corrective actions.</li></ul><p>Project Management:</p><ul><li>Hands on support of technical projects, including office relocations, infrastructure upgrades, and new technology rollouts.</li><li>Collaborate with other departments and stakeholders to align technical support activities with overall business objectives.</li><li>Ensure projects are completed on time, within budget, and to the required standards.</li></ul><p>Communication and Collaboration:</p><ul><li>Act as a liaison between your regional offices and the larger Tech organization, partnering with Org Change Management team to ensure clear communication and coordination of tech rollouts and changes.</li><li>Provide regular updates to management on chronic technical issues, project status, and opportunities to improve the associate tech experience.</li></ul><p>Continuous Improvement and Innovation:</p><ul><li>Stay up to date with the latest technology trends and advancements in field engineering.</li><li>Identify opportunities for process improvements, automation, and the implementation of new technologies to enhance service delivery and associate experience.</li></ul><p>&#xa0;</p><p><strong>Basic Qualifications: </strong></p><ul><li>Bachelor’s degree in Information Technology, Engineering, or a related field or comparable experience.</li><li>At least 4 years of experience in hands on technical support or a related discipline.</li><li>At least 4-years’ experience in IT infrastructure, networking, AV, and/or systems support.</li></ul><p>&#xa0;</p><p><strong>Preferred Qualifications:&#xa0; </strong></p><ul><li>Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.</li><li>Project management certification (e.g., PMP) and IT certifications (e.g., CompTIA Network+, Microsoft Certified Systems Engineer) are a plus.</li></ul>",
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