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Product Support Specialist

Ejqe Fa Em2 Oraclecloud Com CX 1 · Main Building, Cernusco, CANON IT, Cernusco sul Naviglio (MI), MI, IT · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEjqe Fa Em2 Oraclecloud Com CX 1
TitleProduct Support Specialist
Normalized title-
Department / teamService & Support
LocationCernusco sul Naviglio, MI, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-15 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from Ejqe Fa Em2 Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Cernusco sul Naviglio.Open
Department jobsActive postings in Service & Support.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEjqe Fa Em2 Oraclecloud Com CX 1
Source9aaec453-c336-40b9-ac9e-ee1af1edb46a
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description We are looking for a Product Support Specialist who will provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems. Responsibilities Main responsibilities: Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues. Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions. Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff. Coordinates with field support specialists and customers to address and resolve problems and expand product usage. Qualifications Skills required Strong troubleshooting and analytical skills for technical issues related to system integration and infrastructure. Ability to collaborate with development teams to manage bugs, enhancements, and support activities Excellent communication skills, with the ability to translate technical needs and customer feedback Experience in collecting, documenting, and managing issues through ticketing systems Strong customer focus and ability to work effectively in cross-functional teams Canon Core Competencies: Focus on the customer​ Apply high standards of accuracy​ Drive for results ​ Create Solutions to problems​ Take ownership & accountability​

Full job record

Job ID06dad2c173c3ad86102b294b7ef7cfb49df92eb6
Org IDeb9d1d5a-6a9a-45b7-98e2-989b493df691
Source ID9aaec453-c336-40b9-ac9e-ee1af1edb46a
Board ID9aaec453-c336-40b9-ac9e-ee1af1edb46a
Provideroracle_hcm
Provider Job Key666
TitleProduct Support Specialist
Normalized Title
Statusactive
Activeyes
Location TextMain Building, Cernusco, CANON IT, Cernusco sul Naviglio (MI), MI, IT
DepartmentService & Support
Team
Employment Type
Workplace Type
Remote Policy
CountryUnited States
RegionMI
CityCernusco sul Naviglio
Salary RawDescription We are looking for a Product Support Specialist who will provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems. Responsibilities Main responsibilities: Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues. Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions. Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff. Coordinates with field support specialists and customers to address and resolve problems and expand product usage. Qualifications Skills required Strong troubleshooting and analytical skills for technical issues related to system integration and infrastructure. Ability to collaborate with development teams to manage bugs, enhancements, and support activities Excellent communication skills, with the ability to translate technical needs and customer feedback Experience in collecting, documenting, and managing issues through ticketing systems Strong customer focus and ability to work effectively in cross-functional teams Canon Core Competencies: Focus on the customer​ Apply high standards of accuracy​ Drive for results ​ Create Solutions to problems​ Take ownership & accountability​
Salary Min
Salary Max
Salary Currency
Salary Periodday
Source URLhttps://ejqe.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/666
Apply URLhttps://ejqe.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/666
First Seen At2026-05-31 18:03:55Z
Last Seen At2026-06-06 11:03:53Z
Last Checked At2026-06-06 11:03:53Z
Last Changed At2026-05-31 18:03:55Z
Inactive At
Source Posted At2026-05-15 12:36:24Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=ejqe.fa.em2.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T11-03-47-228Z-d318405bb71bacb3101de78a63d37aa46db04acf568664c6b41f844314ee6d01.json
Event Fields
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Extensions
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Native Structured
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