Home › Companies › Ejqe Fa Em2 Oraclecloud Com CX 1 › Product Support Specialist
Product Support Specialist
Ejqe Fa Em2 Oraclecloud Com CX 1 · Main Building, Cernusco, CANON IT, Cernusco sul Naviglio (MI), MI, IT · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Ejqe Fa Em2 Oraclecloud Com CX 1 |
| Title | Product Support Specialist |
| Normalized title | - |
| Department / team | Service & Support |
| Location | Cernusco sul Naviglio, MI, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-15 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Ejqe Fa Em2 Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Cernusco sul Naviglio. | Open |
| Department jobs | Active postings in Service & Support. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Ejqe Fa Em2 Oraclecloud Com CX 1 |
| Source | 9aaec453-c336-40b9-ac9e-ee1af1edb46a |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
We are looking for a Product Support Specialist who will provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.
Responsibilities
Main responsibilities:
Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues. Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions. Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff. Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
Qualifications
Skills required
Strong troubleshooting and analytical skills for technical issues related to system integration and infrastructure. Ability to collaborate with development teams to manage bugs, enhancements, and support activities Excellent communication skills, with the ability to translate technical needs and customer feedback Experience in collecting, documenting, and managing issues through ticketing systems Strong customer focus and ability to work effectively in cross-functional teams
Canon Core Competencies:
Focus on the customer
Apply high standards of accuracy
Drive for results
Create Solutions to problems
Take ownership & accountability
Full job record
| Job ID | 06dad2c173c3ad86102b294b7ef7cfb49df92eb6 |
| Org ID | eb9d1d5a-6a9a-45b7-98e2-989b493df691 |
| Source ID | 9aaec453-c336-40b9-ac9e-ee1af1edb46a |
| Board ID | 9aaec453-c336-40b9-ac9e-ee1af1edb46a |
| Provider | oracle_hcm |
| Provider Job Key | 666 |
| Title | Product Support Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Main Building, Cernusco, CANON IT, Cernusco sul Naviglio (MI), MI, IT |
| Department | Service & Support |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | MI |
| City | Cernusco sul Naviglio |
| Salary Raw | Description We are looking for a Product Support Specialist who will provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems. Responsibilities Main responsibilities: Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues. Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions. Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff. Coordinates with field support specialists and customers to address and resolve problems and expand product usage. Qualifications Skills required Strong troubleshooting and analytical skills for technical issues related to system integration and infrastructure. Ability to collaborate with development teams to manage bugs, enhancements, and support activities Excellent communication skills, with the ability to translate technical needs and customer feedback Experience in collecting, documenting, and managing issues through ticketing systems Strong customer focus and ability to work effectively in cross-functional teams Canon Core Competencies: Focus on the customer Apply high standards of accuracy Drive for results Create Solutions to problems Take ownership & accountability |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://ejqe.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/666 |
| Apply URL | https://ejqe.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/666 |
| First Seen At | 2026-05-31 18:03:55Z |
| Last Seen At | 2026-06-06 11:03:53Z |
| Last Checked At | 2026-06-06 11:03:53Z |
| Last Changed At | 2026-05-31 18:03:55Z |
| Inactive At | — |
| Source Posted At | 2026-05-15 12:36:24Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=ejqe.fa.em2.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T11-03-47-228Z-d318405bb71bacb3101de78a63d37aa46db04acf568664c6b41f844314ee6d01.json |
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