Senior Client Development Director

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    "ExternalDescriptionStr": "<strong>Essential Job Functions&nbsp;</strong>\n<ul>\n <li><span>Serve as the dedicated executive point of contact for assigned Tier 1 clients with large footing in warehouses, cross-docks and consolidation centers, owning overall relationship health, performance outcomes, and strategic alignment.</span></li>\n <li><span>Lead the design and delivery of customized supply chain solutions spanning warehousing, transportation, labor strategies, reporting, and facility/network considerations</span></li>\n <li><span>Develop and execute annual and multi‑year account strategies focused on value creation, continuous improvement, and customer growth objectives</span></li>\n <li><span>Facilitate Monthly and Quarterly Business Reviews, leveraging advanced analytics and performance insights to drive decision‑making and improvement initiatives</span></li>\n <li><span>Partner closely with Account Operations, Warehouse leaders and functional leadership in Managed Transportation, Brokerage and Intermodal BU’s to ensure execution aligns with highly tailored customer requirements and SLAs</span></li>\n <li><span>Collaborate with Sales, Pricing, and Finance teams on cross‑functional pricing decisions, solution design, and commercial strategy</span></li>\n <li><span>Own escalation management for complex operational, financial, or service issues, ensuring rapid response and clear customer communication</span></li>\n <li><span>Engage regularly with the assigned Sales partner and Executive Sponsor to ensure alignment, advocacy, and executive‑level support</span></li>\n <li><span>Develop strong relationships with Client’s leadership levels</span></li>\n <li><span>Develop understanding of Client needs including future business changes, demand/supply cycles, and areas for growth</span></li>\n <li><span>Remediate Client level escalated credit disputes</span></li>\n <li><span>Duties, responsibilities and activities may be assigned or changed from time to time.</span></li>\n</ul><strong>Minimum Qualifications&nbsp;</strong>\n<ul>\n <li><span>Bachelor’s degree in Supply Chain, Logistics, Business, Engineering, or related field required; advanced degree preferred</span></li>\n <li><span>8+ years of progressive experience in logistics, supply chain, or 3PL environments with multi-site or enterprise-level scope&nbsp;</span></li>\n <li><span>Demonstrated experience managing large, complex, multi-service customer accounts with significant revenue responsibility&nbsp;</span></li>\n <li><span>Proven ability to develop and execute multi-year strategic plans that drive growth, profitability, and operational performance&nbsp;</span></li>\n <li><span>Strong financial acumen, including experience with pricing strategy, cost optimization, and commercial decision support&nbsp;</span></li>\n <li><span>Experience leading cross-functional initiatives across operations, engineering, commercial, and finance organizations without direct authority&nbsp;</span></li>\n <li><span>Advanced analytical skills with the ability to translate data into executive-level insights and recommendations</span></li>\n <li><span>Demonstrated success influencing senior stakeholders and building relationships at executive levels internally and externally&nbsp;</span></li>\n <li><span>Strong knowledge of warehousing, fulfillment, transportation, and network design principles within a 3PL or distribution environment&nbsp;</span></li>\n <li><span>Excellent communication, negotiation, and presentation skills, including leading executive business reviews and strategic discussions&nbsp;</span></li>\n <li><span>Proven ability to manage multiple complex priorities in a fast-paced, evolving environment with a high degree of autonomy&nbsp;</span></li>\n <li><span>Proficiency in Microsoft Office tools and data analysis platforms; experience with TMS/WMS systems preferred</span></li>\n <li><span>Willingness to travel based on customer and business needs</span></li>\n</ul>\n<p><strong>Salary:&nbsp;</strong>$100,000 - $135,000/year base salary + Bonus and Equity Eligibility&nbsp;</p>\n<p><i><strong>This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.&nbsp;</strong></i></p>\n<p><strong>Benefits&nbsp;</strong>We offer a comprehensive benefits plan including:</p>\n<ul>\n <li>Medical</li>\n <li>Dental&nbsp;</li>\n <li>Vision</li>\n <li>Flexible Spending Account (FSA)</li>\n <li>Employee Assistance Program (EAP)</li>\n <li>Life &amp; AD&amp;D Insurance</li>\n <li>Disability</li>\n <li>Paid Time Off</li>\n <li>Paid Holidays</li>\n</ul>",
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