Customer Care Specialist - Germany

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    "city": "Germany",
    "region": "Berlin",
    "country": "Germany",
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{
  "id": 2513865,
  "city": "Germany",
  "guid": "kwr31",
  "slug": "customer-care-specialist-germany-1",
  "tags": [],
  "title": "Customer Care Specialist - Germany",
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  "location": "Remote job",
  "position": 121,
  "highlight": "<p>As part of our Customer Care team you will be providing multi lingual industry leading customer service, troubleshooting, and technical support to our Kaleido users.</p><p style=\"min-height: 1.7em;\"></p>",
  "locations": [
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      "id": 245943,
      "city": "Germany",
      "name": "Germany",
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      "state": "Berlin",
      "street": null,
      "country": "Germany",
      "state_code": "BE",
      "postal_code": null,
      "country_code": "DE",
      "translations": {
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          "city": "Germany",
          "name": "Germany",
          "note": null,
          "street": null,
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        }
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    },
    {
      "id": 186791,
      "city": "Utrecht",
      "name": "Netherlands",
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      "street": "Rijnzathe 6",
      "country": "Netherlands",
      "state_code": "UT",
      "postal_code": "3454 PV",
      "country_code": "NL",
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  "created_at": "2026-03-04 13:39:55 UTC",
  "department": "Commercial",
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  "state_code": "BE",
  "state_name": "Berlin",
  "updated_at": "2026-03-25 10:44:46 UTC",
  "careers_url": "https://vicentra.recruitee.com/o/customer-care-specialist-germany-1",
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  "description": "<p class=\"MsoNormal\"><strong><span style=\"color:#121317\">📣 Join ViCentra (home of Kaleido) – Empower Bold Change in MedTech</span></strong></p><p class=\"MsoNormal\"><span style=\"color:#121317\">📍 Location: Germany or Utrecht | 💼 Remote/Hybrid | Full-time</span></p><p class=\"MsoNormal\"><span style=\"color:#121317\">&nbsp;</span></p><p class=\"MsoNormal\"><strong><span style=\"color:#121317\">🌍 Making Every Move Matter</span></strong></p><p class=\"MsoNormal\"><span style=\"color:#121317\">At ViCentra, home of Kaleido, we’re on a mission to redefine what’s possible in diabetes care. We combine technological innovation with human-centered design to empower people with more freedom, confidence, and life on their terms. Our values;&nbsp;Be Bold, Build Trust, Focus on the Customer and Deliver Excellence drive everything we create and every decision we make.</span></p><p class=\"MsoNormal\" style=\"min-height: 1.7em;\"></p><p class=\"MsoNormal\"><span style=\"color:#121317\">We believe that when ambition meets purpose, remarkable things happen. If you thrive in a space where ideas accelerate, challenges spark growth, and making a difference is the goal, ViCentra is your next great adventure. 🚀</span></p><p class=\"MsoNormal\"><span style=\"color:#121317\">&nbsp;</span></p><p class=\"MsoNormal\"><strong><span style=\"color:#121317\">💻 Your Impact</span></strong></p><p class=\"MsoNormal\"><span style=\"color:#121317\">As part of our Customer Care team you will be providing multi lingual industry leading customer service, troubleshooting, and technical support to our Kaleido users.</span></p><p class=\"MsoNormal\"><span style=\"color:#121317\">&nbsp;</span></p><p class=\"MsoNormal\"><strong><span style=\"color:#121317\">🔧 What You’ll Take On</span></strong></p><p class=\"MsoNormal\"><span style=\"color:#121317\">You will have the opportunity to make a significant impact within a small, motivated team with duties including:</span></p><ul><li><p><span style=\"color:#121317\">Answering calls from our distributor and customers, mainly from Germany, you will act as a brand representative of Kaleido, ensuring we empathetically listen and solve as many issues as possible with a smile on our face.</span></p></li><li><p><span style=\"color:#121317\">Answering emails and Social Media inquiries from (potential) customers and our distributors.</span></p></li><li><p><span style=\"color:#121317\">Handle second level complaints for Germany and making sure that information is complete for our investigation department.</span></p></li><li><p><span style=\"color:#121317\">Be an expert in transferring product knowledge to our customers.</span></p></li><li><p><span style=\"color:#121317\">Support complaint reporting and facilitating the legal and regulatory controls required of a medical device.</span></p></li><li><p><span style=\"color:#121317\">Presenting and delivering information to potential clients and providing onboarding training to our new customers.</span></p></li><li><p><span style=\"color:#121317\">Working with the sales team to help onboard new users by researching and qualifying new leads from digital campaigns, conferences, references, etc.</span></p></li></ul>",
  "postal_code": null,
  "company_name": "ViCentra B.V.",
  "country_code": "DE",
  "published_at": "2026-03-05 08:21:48 UTC",
  "requirements": "<p class=\"MsoNormal\"><strong><span style=\"color:#121317\">📌 What You Bring</span></strong></p><ul><li><p><span style=\"color:#121317\">A genuine interest in helping others.</span></p></li><li><p><span style=\"color:#121317\">Experience in a customer care focussed role.</span></p></li><li><p><span style=\"color:#121317\">Ability to learn technology quickly through instruction and self-training and the flexibility to adapt to a changing environment.</span></p></li><li><p><span style=\"color:#121317\">Exceptional attention to detail.</span></p></li><li><p><span style=\"color:#121317\">Ability to work well under pressure and meet deadlines.</span></p></li><li><p><span style=\"color:#121317\">Excellent presentation and communication skills.</span></p></li><li><p><span style=\"color:#121317\">Strong administrative skills.</span></p></li><li><p><span style=\"color:#121317\">Excellent written and spoken </span><strong><span style=\"color:#121317\">German and English.</span></strong></p></li><li><p><span style=\"color:#121317\">Excellent planning and organizational skills.</span></p></li><li><p><strong><span style=\"color:#121317\">Living in Germany or the Netherlands (close to Utrecht).</span></strong></p></li></ul><p style=\"min-height: 1.7em;\"></p><p><em><span style=\"color:#121317\">It’s a bonus if you also have:</span></em></p><ul><li><p><span style=\"color:#121317\">Knowledge of diabetes (and even better insulin pumps!).</span></p></li><li><p><span style=\"color:#121317\">Experience with CRMs/Salesforce.</span></p></li></ul><p class=\"MsoNormal\"><strong><span style=\"color:#121317\">&nbsp;</span></strong></p><p class=\"MsoNormal\"><strong><span style=\"color:#121317\">💡 Life at ViCentra</span></strong></p><p class=\"MsoNormal\"><span style=\"color:#121317\">Working at ViCentra, home of Kaleido, means joining a team defined by:</span></p><ul><li><p class=\"MsoListParagraphCxSpFirst\"><span style=\"color:#121317\">Courage to create:&nbsp;We experiment, challenge norms, and learn fast.</span></p></li><li><p class=\"MsoListParagraphCxSpMiddle\"><span style=\"color:#121317\">Trust above all:&nbsp;Integrity, honesty, and openness shape our relationships.</span></p></li><li><p class=\"MsoListParagraphCxSpMiddle\"><span style=\"color:#121317\">Customer-first mindset:&nbsp;Every idea is measured by the impact on those we serve.</span></p></li><li><p class=\"MsoListParagraphCxSpMiddle\"><span style=\"color:#121317\">A drive for excellence:&nbsp;We hold ourselves to the highest standard because lives depend on it.</span></p></li><li><p class=\"MsoListParagraphCxSpLast\"><span style=\"color:#121317\">Our days move fast, fueled by curiosity, diverse perspectives, and a love for collaboration. Here, you can shape and be shaped by groundbreaking work in MedTech.</span></p></li></ul><p class=\"MsoNormal\"><span style=\"color:#121317\">&nbsp;</span></p><p class=\"MsoNormal\"><strong><span style=\"color:#121317\">🌱 Grow With Purpose</span></strong></p><ul><li><p class=\"MsoListParagraphCxSpFirst\"><span style=\"color:#121317\">Harness your talent for a mission that truly matters.</span></p></li><li><p class=\"MsoListParagraphCxSpMiddle\"><span style=\"color:#121317\">Enjoy creative freedom, supportive teamwork, and room to lead initiatives.</span></p></li><li><p class=\"MsoListParagraphCxSpMiddle\"><span style=\"color:#121317\">Make a direct impact on people’s lives, today and into the future.</span></p></li><li><p class=\"MsoListParagraphCxSpLast\"><span style=\"color:#121317\">Be surrounded by innovators who challenge and cheer you on.</span></p></li></ul><p class=\"MsoNormal\"><span style=\"color:#121317\">&nbsp;</span></p><p class=\"MsoNormal\"><strong><span style=\"color:#121317\">🌏 Every Journey Starts Somewhere — Make Yours Count Here</span></strong></p><p class=\"MsoNormal\"><span style=\"color:#121317\">We believe a powerful team is built on unique backgrounds and points of view. If this opportunity excites you but you’re unsure if you fit every bullet, we want to hear your story. At ViCentra, it’s your potential and passion that catch our eye.</span></p>",
  "translations": {
    "en": {
      "title": "Customer Care Specialist - Germany",
      "highlight": "<p>As part of our Customer Care team you will be providing multi lingual industry leading customer service, troubleshooting, and technical support to our Kaleido users.</p><p style=\"min-height: 1.7em;\"></p>",
      "description": "<p class=\"MsoNormal\"><strong><span style=\"color:#121317\">📣 Join ViCentra (home of Kaleido) – Empower Bold Change in MedTech</span></strong></p><p class=\"MsoNormal\"><span style=\"color:#121317\">📍 Location: Germany or Utrecht | 💼 Remote/Hybrid | Full-time</span></p><p class=\"MsoNormal\"><span style=\"color:#121317\">&nbsp;</span></p><p class=\"MsoNormal\"><strong><span style=\"color:#121317\">🌍 Making Every Move Matter</span></strong></p><p class=\"MsoNormal\"><span style=\"color:#121317\">At ViCentra, home of Kaleido, we’re on a mission to redefine what’s possible in diabetes care. We combine technological innovation with human-centered design to empower people with more freedom, confidence, and life on their terms. Our values;&nbsp;Be Bold, Build Trust, Focus on the Customer and Deliver Excellence drive everything we create and every decision we make.</span></p><p class=\"MsoNormal\" style=\"min-height: 1.7em;\"></p><p class=\"MsoNormal\"><span style=\"color:#121317\">We believe that when ambition meets purpose, remarkable things happen. If you thrive in a space where ideas accelerate, challenges spark growth, and making a difference is the goal, ViCentra is your next great adventure. 🚀</span></p><p class=\"MsoNormal\"><span style=\"color:#121317\">&nbsp;</span></p><p class=\"MsoNormal\"><strong><span style=\"color:#121317\">💻 Your Impact</span></strong></p><p class=\"MsoNormal\"><span style=\"color:#121317\">As part of our Customer Care team you will be providing multi lingual industry leading customer service, troubleshooting, and technical support to our Kaleido users.</span></p><p class=\"MsoNormal\"><span style=\"color:#121317\">&nbsp;</span></p><p class=\"MsoNormal\"><strong><span style=\"color:#121317\">🔧 What You’ll Take On</span></strong></p><p class=\"MsoNormal\"><span style=\"color:#121317\">You will have the opportunity to make a significant impact within a small, motivated team with duties including:</span></p><ul><li><p><span style=\"color:#121317\">Answering calls from our distributor and customers, mainly from Germany, you will act as a brand representative of Kaleido, ensuring we empathetically listen and solve as many issues as possible with a smile on our face.</span></p></li><li><p><span style=\"color:#121317\">Answering emails and Social Media inquiries from (potential) customers and our distributors.</span></p></li><li><p><span style=\"color:#121317\">Handle second level complaints for Germany and making sure that information is complete for our investigation department.</span></p></li><li><p><span style=\"color:#121317\">Be an expert in transferring product knowledge to our customers.</span></p></li><li><p><span style=\"color:#121317\">Support complaint reporting and facilitating the legal and regulatory controls required of a medical device.</span></p></li><li><p><span style=\"color:#121317\">Presenting and delivering information to potential clients and providing onboarding training to our new customers.</span></p></li><li><p><span style=\"color:#121317\">Working with the sales team to help onboard new users by researching and qualifying new leads from digital campaigns, conferences, references, etc.</span></p></li></ul>",
      "requirements": "<p class=\"MsoNormal\"><strong><span style=\"color:#121317\">📌 What You Bring</span></strong></p><ul><li><p><span style=\"color:#121317\">A genuine interest in helping others.</span></p></li><li><p><span style=\"color:#121317\">Experience in a customer care focussed role.</span></p></li><li><p><span style=\"color:#121317\">Ability to learn technology quickly through instruction and self-training and the flexibility to adapt to a changing environment.</span></p></li><li><p><span style=\"color:#121317\">Exceptional attention to detail.</span></p></li><li><p><span style=\"color:#121317\">Ability to work well under pressure and meet deadlines.</span></p></li><li><p><span style=\"color:#121317\">Excellent presentation and communication skills.</span></p></li><li><p><span style=\"color:#121317\">Strong administrative skills.</span></p></li><li><p><span style=\"color:#121317\">Excellent written and spoken </span><strong><span style=\"color:#121317\">German and English.</span></strong></p></li><li><p><span style=\"color:#121317\">Excellent planning and organizational skills.</span></p></li><li><p><strong><span style=\"color:#121317\">Living in Germany or the Netherlands (close to Utrecht).</span></strong></p></li></ul><p style=\"min-height: 1.7em;\"></p><p><em><span style=\"color:#121317\">It’s a bonus if you also have:</span></em></p><ul><li><p><span style=\"color:#121317\">Knowledge of diabetes (and even better insulin pumps!).</span></p></li><li><p><span style=\"color:#121317\">Experience with CRMs/Salesforce.</span></p></li></ul><p class=\"MsoNormal\"><strong><span style=\"color:#121317\">&nbsp;</span></strong></p><p class=\"MsoNormal\"><strong><span style=\"color:#121317\">💡 Life at ViCentra</span></strong></p><p class=\"MsoNormal\"><span style=\"color:#121317\">Working at ViCentra, home of Kaleido, means joining a team defined by:</span></p><ul><li><p class=\"MsoListParagraphCxSpFirst\"><span style=\"color:#121317\">Courage to create:&nbsp;We experiment, challenge norms, and learn fast.</span></p></li><li><p class=\"MsoListParagraphCxSpMiddle\"><span style=\"color:#121317\">Trust above all:&nbsp;Integrity, honesty, and openness shape our relationships.</span></p></li><li><p class=\"MsoListParagraphCxSpMiddle\"><span style=\"color:#121317\">Customer-first mindset:&nbsp;Every idea is measured by the impact on those we serve.</span></p></li><li><p class=\"MsoListParagraphCxSpMiddle\"><span style=\"color:#121317\">A drive for excellence:&nbsp;We hold ourselves to the highest standard because lives depend on it.</span></p></li><li><p class=\"MsoListParagraphCxSpLast\"><span style=\"color:#121317\">Our days move fast, fueled by curiosity, diverse perspectives, and a love for collaboration. Here, you can shape and be shaped by groundbreaking work in MedTech.</span></p></li></ul><p class=\"MsoNormal\"><span style=\"color:#121317\">&nbsp;</span></p><p class=\"MsoNormal\"><strong><span style=\"color:#121317\">🌱 Grow With Purpose</span></strong></p><ul><li><p class=\"MsoListParagraphCxSpFirst\"><span style=\"color:#121317\">Harness your talent for a mission that truly matters.</span></p></li><li><p class=\"MsoListParagraphCxSpMiddle\"><span style=\"color:#121317\">Enjoy creative freedom, supportive teamwork, and room to lead initiatives.</span></p></li><li><p class=\"MsoListParagraphCxSpMiddle\"><span style=\"color:#121317\">Make a direct impact on people’s lives, today and into the future.</span></p></li><li><p class=\"MsoListParagraphCxSpLast\"><span style=\"color:#121317\">Be surrounded by innovators who challenge and cheer you on.</span></p></li></ul><p class=\"MsoNormal\"><span style=\"color:#121317\">&nbsp;</span></p><p class=\"MsoNormal\"><strong><span style=\"color:#121317\">🌏 Every Journey Starts Somewhere — Make Yours Count Here</span></strong></p><p class=\"MsoNormal\"><span style=\"color:#121317\">We believe a powerful team is built on unique backgrounds and points of view. If this opportunity excites you but you’re unsure if you fit every bullet, we want to hear your story. At ViCentra, it’s your potential and passion that catch our eye.</span></p>",
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