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Senior Consultant - ServiceNow CSM

BrassRing 25633 / 5439 · Active · IBM Kenexa BrassRing

Job facts

FieldValue
CompanyBrassRing 25633 / 5439
TitleSenior Consultant - ServiceNow CSM
Normalized title-
Department / team-
LocationInfosys is seeking an experienced ServiceNow Solution Architect. It is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform. Required Qualifications: Candidates authorized to work for any employer in without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Candidate must be located within commuting distance of Mississauga, AB, Canada
Work model-
Employment type-
Salary-
Statusactive
ATS providerIBM Kenexa BrassRing
Posted / first seen— / 2026-06-16
Changed / last seen2026-06-19 / 2026-06-19

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City jobsActive postings in Infosys is seeking an experienced ServiceNow Solution Architect. It is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform. Required Qualifications: Candidates authorized to work for any employer in without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Candidate must be located within commuting distance of Mississauga.Open
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Linked records

CompanyBrassRing 25633 / 5439
Source0e748c41-a187-4d01-b50f-a25125e6422e
ATS providerIBM Kenexa BrassRing

Description

Infosys is seeking an experienced ServiceNow Solution Architect. It is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform. Required Qualifications: Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Candidate must be located within commuting distance of Mississauga, Ontario/Calgary, Alberta or be willing to relocate to the areas. Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 4 years of Information Technology experience Serve as primary technical point-of-contact for the project and as the face of the development team to the customer. Provides advice on how business services are delivered with a vision for improvement. Stays current on ServiceNow products and applicable integrated technologies Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices. Works closely with client’s enterprise architecture team, Security team and Infrastructure team. Understand customer requirements, translate to solutions, and communicate to clients Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions Ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership in solving business processes and/or technical problems Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions Write/estimate Stories, monitor developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated Leads the Team in implementation of technical best practices, policies, and procedures Responsible for Prototype building, Sprint demos, delivery of additional development artifacts and documentation Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices Preferred Qualifications: Minimum of 12 years overall experience in designing and implementing complex ServiceNow Solutions including CSM, ITSM solutions 6+ years of proven experience as an architect in designing and implementing ServiceNow ITSM, CSM, Custom applications and integrating with several 3 rd party applications. At least 2 end to end ServiceNow CSM implementation experience Strong understanding of CSM CSDM model along with expertise on products, assets, sold products and install bases and their relationship with Accounts and Consumers Strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced ServiceNow knowledge and skill. Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc. Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling Experience implementing systems using the Agile/Scrum methodology Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus Certifications/Trainings : ServiceNow Advanced System Administration ServiceNow Implementation Specialist – Customer Service Management Application Creation in ServiceNow The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements Estimated annual compensation range for the candidate based in the below location will be: Ontario: $ 92740 to $ 105007

Full job record

Job ID067c381ba606dd9960947c27f5ba334fbed298ea
Org ID13d943b8-b105-4254-9f0f-f09ef59e9f04
Source ID0e748c41-a187-4d01-b50f-a25125e6422e
Board ID0e748c41-a187-4d01-b50f-a25125e6422e
Provideribm_kenexa_brassring
Provider Job Key2246369
TitleSenior Consultant - ServiceNow CSM
Normalized Title—
Statusactive
Activeyes
Location Text—
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryCanada
RegionAB
CityInfosys is seeking an experienced ServiceNow Solution Architect. It is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform. Required Qualifications: Candidates authorized to work for any employer in without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Candidate must be located within commuting distance of Mississauga
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
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Source URLhttps://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25633&siteid=5439&jobid=2246369
Apply URLhttps://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25633&siteid=5439&jobid=2246369
First Seen At2026-06-16 08:52:22Z
Last Seen At2026-06-19 10:02:55Z
Last Checked At2026-06-19 10:02:55Z
Last Changed At2026-06-19 10:02:55Z
Inactive At—
Source Posted At—
Source Updated At2026-06-15 00:00:00Z
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=ibm_kenexa_brassring/board=p:25633|s:5439/date=2026-06-19/2026-06-19T10-02-15-205Z-812dc4d0d49eb338ad26cfb34a6058ff43a5a6ecb6d36021bb30b74806e65482.json
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      "Value": "<span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>Infosys is seeking an experienced&nbsp;</strong><span style=\"line-height:normal\"><strong>ServiceNow Solution Architect. </strong>It is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.</span></span></span><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><b>Required&nbsp;Qualifications:</b></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Candidate must be located within commuting distance of&nbsp;<b>Mississauga, Ontario/Calgary, Alberta</b>&nbsp;or be willing to relocate to the areas.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">At least 4 years of Information Technology experience</span></span></li></ul><ul style=\"margin-bottom:13px\"><li style=\"text-align:justify; margin-bottom:13px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"color:#333333\"><span style=\"line-height:normal\">Serve as primary technical point-of-contact for the project and as the face of the development team to the customer. </span></span></span></span></span></li><li style=\"text-align:justify; margin-bottom:13px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"color:#333333\"><span style=\"line-height:normal\">Provides advice on how business services are delivered with a vision for improvement.</span></span></span></span></span></li><li style=\"text-align:justify; margin-bottom:13px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:normal\"><span style=\"color:#333333\">Stays current on ServiceNow products and applicable integrated technologies</span></span></span></span></span></li><li style=\"text-align:justify; margin-bottom:13px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:normal\"><span style=\"color:#333333\">Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices. Works closely with client’s enterprise architecture team, Security team and Infrastructure team.</span></span></span></span></span></li><li style=\"text-align:justify; margin-bottom:13px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"color:#333333\"><span style=\"line-height:normal\">Understand customer requirements, translate to solutions, and communicate to clients</span></span></span></span></span></li><li style=\"text-align:justify; margin-bottom:13px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\"><span style=\"page-break-after:avoid\">Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions</span></span></span></span></li><li style=\"text-align:justify; margin-bottom:13px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\"><span style=\"page-break-after:avoid\">Ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership in solving business processes and/or technical problems</span></span></span></span></li><li style=\"text-align:justify; margin-bottom:13px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\"><span style=\"page-break-after:avoid\">Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions</span></span></span></span></li><li style=\"text-align:justify; margin-bottom:13px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"color:#333333\"><span style=\"line-height:normal\">Write/estimate Stories, monitor developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated</span></span></span></span></span></li><li style=\"text-align:justify; margin-bottom:13px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"color:#333333\"><span style=\"line-height:normal\">Leads the Team in implementation of technical best practices, policies, and procedures</span></span></span></span></span></li><li style=\"text-align:justify; margin-bottom:13px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"color:#333333\"><span style=\"line-height:normal\"><span style=\"background:white\">Responsible for Prototype building, Sprint demos, delivery of additional development artifacts and documentation</span></span></span></span></span></span></li><li style=\"text-align:justify; margin-bottom:13px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"color:#333333\"><span style=\"line-height:normal\">Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices</span></span></span></span></span></li></ul><h1 style=\"margin-top:16px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><b>Preferred&nbsp;Qualifications:</b></span></span></h1><ul style=\"margin-bottom:13px\"><li style=\"margin-left:8px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\">Minimum of 12 years overall experience in designing and implementing complex ServiceNow Solutions including CSM, ITSM solutions</span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\">6+ years of proven experience as an architect in designing and implementing ServiceNow ITSM, CSM, Custom applications and integrating with several 3<sup>rd</sup> party applications. </span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\">At least 2 end to end ServiceNow CSM implementation experience</span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\"><span style=\"line-height:115%\">Strong understanding of CSM CSDM model along with expertise on products, assets, sold products and install bases and their relationship with Accounts and Consumers</span></span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\">Strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced ServiceNow knowledge and skill.</span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\">Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS</span></span></span></li><li style=\"margin-bottom:13px; margin-left:8px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\">Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.</span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:15.2pt\"><span new=\"\" roman=\"\" times=\"\"><span calibri=\"\"><span style=\"color:#333333\">Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling</span></span></span></span></span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\"><span style=\"background:white\"><span style=\"color:#333333\">Experience implementing systems using the Agile/Scrum methodology</span></span></span></span></span></li><li style=\"margin-bottom:13px; margin-left:8px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\">Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus</span></span></span></li></ul><h1 style=\"margin-top:16px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>Certifications/Trainings :</strong></span></span></h1><ul><li style=\"margin-left:8px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\"><span style=\"background:white\"><span style=\"line-height:115%\"><span style=\"color:black\">ServiceNow Advanced System Administration</span></span></span></span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\"><span style=\"line-height:115%\">ServiceNow Implementation Specialist – Customer Service Management</span></span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\"><span style=\"background:white\"><span style=\"line-height:115%\"><span style=\"color:black\">Application Creation in ServiceNow</span></span></span></span></span></span></li></ul><div style=\"margin-left:8px\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements</strong><br><br>Estimated annual compensation range for the candidate based in the below location will be:<br><b>Ontario:&nbsp;</b>&nbsp;$ 92740 to $&nbsp;105007</span></span><table></table></div>",
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GET https://api.bluedoor.sh/job-postings/v1/jobs/067c381ba606dd9960947c27f5ba334fbed298ea?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/13d943b8-b105-4254-9f0f-f09ef59e9f04JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/0e748c41-a187-4d01-b50f-a25125e6422eJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/067c381ba606dd9960947c27f5ba334fbed298ea/eventsJSON

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