Office Assistant - Audiology

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    "datePosted": "2026-05-19T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p> </p>\n<p><strong>Audiology Office Assistant (Part-Time)</strong></p>\n<p> </p>\n<p><strong><em>Make a difference every day at Willow Valley Communities</em></strong></p>\n<p> </p>\n<p>Do you enjoy helping others and having variety in your workday? <strong>Willow Valley Communities</strong> is looking for a welcoming, organized <strong>Audiology Office Assistant</strong> to support our audiology team and the patients we serve. This role combines patient interaction, scheduling, and supportive clinical tasks—all focused on improving hearing health and overall quality of life.</p>\n<p>____________________________________________________________________________________________________________________</p>\n<p> </p>\n<p><strong>Why Join Willow Valley Communities?</strong></p>\n<p> </p>\n<p>We offer more than just a job—we offer a supportive workplace and meaningful work.</p>\n<p> </p>\n<ul>\n <li>PTO</li>\n <li>Career growth and advancement opportunities</li>\n <li>Access to community amenities such as a fitness center, spa, cafés, and swimming pools</li>\n <li>Team Member recognition events throughout the year</li>\n <li>And many more perks</li>\n</ul>\n<p><strong>Pay:</strong>💲 <strong>$18.00/hour</strong>, based on experience</p>\n<p>____________________________________________________________________________________________________________________</p>\n<p> </p>\n<p><strong>What You’ll Do</strong></p>\n<p> </p>\n<p><strong>Administrative Support:</strong></p>\n<ul>\n <li>Be the smiling face of our program: greet patients, answer phone calls, coordinate referrals/orders with physicians’ offices</li>\n <li>Maintain providers’ schedules, confirm upcoming appointment, follow-up with “no-shows” and cancellations, schedule department meetings, etc.</li>\n <li>Maintain patient records</li>\n <li>Verify insurance coverage and benefits</li>\n <li>Coordinate billing for services rendered, including insurance claims and private pay and assist patients with billing questions</li>\n <li>Prepare monthly department revenue and expense reports</li>\n <li>Prepare written correspondence, including call-back cards, welcome letters, handbooks, and others as the need arises.</li>\n <li>Maintain supplies and appearances in Audiology office.</li>\n <li>Recognize and capitalize on sales opportunities through various mediums (walk-ins, customer referrals, telephone inquiries, retention practices, etc.).</li>\n <li>Coordinate and participate in outreach activities, including marketing items, seminars, health fairs, and other community events</li>\n</ul>\n<p><strong>Clinical Support <em>(Under Audiologist Supervision)</em></strong></p>\n<ul>\n <li>Prepare hearing instruments (new orders/repairs) and related devices for delivery.</li>\n <li>Perform basic service/maintenance on existing hearing aids</li>\n <li>Assist with processing repair orders and loss/damage claims on hearing aids</li>\n <li>Document, record, track, and bill for services provided.</li>\n <li>Adhere to all applicable federal, state, and local standards of care and ethics as outlined by the American Academy of Audiology. See https://www.audiology.org/clinical-resources/code-of-ethics/ for more details</li>\n</ul>\n<p><strong>______________________________________________________________________________</strong></p>\n<p> </p>\n<p><strong>Qualifications</strong></p>\n<p> </p>\n<ul>\n <li>High school education/GED; and up to six months related experience or training; or equivalent combination of education and experience.</li>\n <li>Medical office experience preferred.</li>\n <li>Proficiency in Microsoft Office Suite and the latest version of Windows. Knowledge of AdvancedMD practice software a plus.</li>\n <li>Experience with hearing aid maintenance/service a plus – or have the desire to learn</li>\n <li>Self-motivated individual who works well independently</li>\n <li>Attention to detail and highly organized.</li>\n <li>Ability to multi-task.</li>\n <li>Strong communication skills, written and verbal.</li>\n</ul>\n<p><strong>______________________________________________________________________________</strong></p>\n<p> </p>\n<p><strong>Schedule & Hours</strong></p>\n<p> </p>\n<ul>\n <li>24 hours/week</li>\n <li>8:00 AM - 4:30 PM Monday, Thursday and Friday (can be somewhat flexible on the days)</li>\n</ul>\n<p><strong>______________________________________________________________________________</strong></p>\n<p> </p>\n<p><strong>Office Location</strong></p>\n<p> </p>\n<ul>\n <li><strong>Manor Campus:</strong> 600 Willow Valley Square, Lancaster, PA 17602</li>\n</ul>",
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    "validThrough": "2027-05-19T04:00:00.000Z",
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