Operations Manager

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    "url": "https://careers-didiglobal.icims.com/jobs/18350/operations-manager/job",
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    "datePosted": "2026-03-11T04:00:00.000Z",
    "description": "<h2>Company Overview</h2>\n<p>DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.</p>\n<p> </p>\n<p>DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.</p>\n<p> </p>\n<p>For more information, please visit: www.didiglobal.com/news</p>#LI-Hybrid\n<h2>Team Overview</h2>\n<p>We are the Courier Structure Team, dedicated to building a rational courier ecosystem that ensures sufficient delivery capacity for the platform while providing differentiated Product-Market Fit for couriers.</p> \n<p>This role serves as both the <strong>architect and driver</strong> of the courier structure, designing and implementing diversified courier models tailored to different business phases and courier needs, thereby maximizing user experience and courier retention</p>\n<h2>Role Responsibilities</h2>\n<ul> \n <li>Structure Design & Planning:</li> \n <li>Conduct in-depth analysis of business strategy, market trends, and the courier ecosystem to understand evolving supply structure needs across different business phases (e.g., growth, maturity, new market expansion).</li> \n <li>Design diversified and differentiated courier models (e.g., full-time, part-time, dedicated delivery) along with their corresponding rights & responsibilities, incentive schemes, and growth systems to achieve precise supply-demand matching and Product-Market Fit .</li> \n <li>Project Execution & Implementation:</li> \n <li>Lead the end-to-end lifecycle of new courier model initiatives or structural optimization projects, encompassing solution design, resource coordination, performance evaluation, and interation.</li> \n <li>Collaborate cross-functionally with Product, Marketing, Finance, and other teams to ensure the efficient and accurate implementation of designed solutions.</li> \n <li>Experience & Retention Optimization:</li> \n <li>Establish a core metrics monitoring system (e.g., NPS, retention rate, satisfaction, income distribution) to continuously track the experience</li> \n <li>Identify pain points based on data and courier feedback, and drive structural optimizations and strategic adjustments to enhance platform stickiness.</li> \n <li>Ecosystem Collaboration & Mechanism Building:    Maintain close communication with key stakeholders to align objectives and priorities, establishing long-term, win-win cooperation mechanisms.</li> \n</ul>\n<h2>Role Qualifications</h2>\n<p> </p> \n<ul> \n <li>Bachelor's degree or above, with a preference for majors in Logistics, Management, Computer Science, or related fields;</li> \n <li>4+ years of relevant experience in  tech company strategy, product management, operational planning, or consulting.</li> \n <li>Experience in the gig economy, mobility, logistics & delivery, or related sectors is preferred.</li> \n <li>    Strategic Thinking & System Design: Ability to distill core issues from complex business scenarios and design systematic solutions.</li> \n <li>    Data-Driven & Business Analysis: Proficient in data analysis, capable of uncovering insights, validating hypotheses, and evaluating outcomes through data</li> \n <li>Exceptional Drive & Influence: Strong cross-departmental collaboration and project execution skills, able to effectively manage stakeholder expectations and achieve objectives.</li> \n <li>User Empathy: Deep understanding and consideration for the courier community, with a user-centric design approach.</li> \n <li>Open-Mindedness & Innovative Spirit: Stays informed of industry best practices and is eager to explore new methods to solve existing challenges.</li> \n <li>4.  Preferred Qualifications:</li> \n <li>Proven experience in successfully designing and driving the implementation of complex strategies or products from 0 to 1.</li> \n <li>Basic knowledge of business analysis.</li> \n</ul> \n<p> </p> \n<p><em>En línea con nuestra política de diversidad, equidad e inclusión y en cumplimiento de la normativa laboral vigente, esta vacante promueve la postulación de personas con discapacidad</em> debidamente certificada. Todas las candidaturas serán evaluadas con base en criterios objetivos de experiencia, formación y competencias requeridas para el cargo.</p>\n<h2>EEO Statement</h2>\n<p> </p>\n<ul>\n <li>We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. </li>\n <li>We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. </li>\n <li>We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. </li>\n <li>We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. </li>\n <li>We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. </li>\n <li>We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.</li>\n</ul>\n<p><strong>We are committed to building inclusive and diverse teams.</strong></p>\n<p> </p>\n<p>At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.</p>\n<p> </p>\n<p>Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.</p>\n<p> </p>\n<p>We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.</p>\n<p> </p>\n<p> </p>\n<p><em><strong>I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms</strong></em></p>\n<p> </p>",
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