Customer Care Agent

{
  "content_hash": "ab99d074f8c9a301c4c4d967cc6728be386bf407c0adb964beca5b9b11d376a6",
  "source_hash": "e620ffd89dc779a8ff770df4f3e1df708b145192f578f0b5b344578fc82cf6a5",
  "last_changed_at": "2026-05-31T17:53:25.665Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Med Tech, Johnson City, TN, United States",
    "city": "Johnson City",
    "region": "TN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-04T12:32:13.602Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Med Tech, Johnson City, TN, United States",
      "city": "Johnson City",
      "region": "TN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "Id": "6fee0f97-83b5-4c7d-b751-9ee3e32bb931",
  "Title": "Customer Care Agent",
  "Distance": null,
  "Featured": false,
  "FullTime": true,
  "Locations": [
    {
      "Id": "6a822cc8-e8ed-5847-b154-5af107506fb6",
      "Address": {
        "City": "Johnson City",
        "Line1": "100 Med Tech Pkwy",
        "Line2": null,
        "State": {
          "Code": "TN",
          "Name": "Tennessee"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
        "PostalCode": "37604"
      },
      "Coordinates": {
        "Latitude": 36.34128261579352,
        "Longitude": -82.40240081037233
      },
      "DisplayName": false,
      "LocalizedName": "Med Tech",
      "SourceOfTruth": 1,
      "DisplayAddress": true,
      "DisplayLocationId": false,
      "DisplayDescription": false,
      "LocalizedLocationId": null,
      "DisplayStreetAddress": false,
      "LocalizedDescription": "Med Tech"
    }
  ],
  "MatchScore": 1,
  "PostedDate": "2026-05-20T10:28:28.508Z",
  "JobCategoryName": "Call Center",
  "JobLocationType": 1,
  "OpportunityType": 0,
  "BriefDescription": "POSITION SUMMARY\nAs a Customer Care Agent, you will respond to and resolve customer inquiries received through various channels, including telephone and digital channels, while meeting the Bank’s compliance standards. Customer inquiries may be regarding account information, general questions, and technical support for digital banking products. The Customer Care Agent will handle issues regarding transfers and loan payments via phone, stop payment requests, statement requests, processing check orders, processing internal requests, and cross-selling bank products. This role is highly visible in the Bank and requires a high level of professionalism and self-awareness.",
  "MatchedLocations": [],
  "RequisitionNumber": "CUSTO001928"
}