Visitor Experience Officer (Visitor Programmes)

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    "raw": "Mai Po, Yuen Long, NT, Hong Kong",
    "city": "Mai Po",
    "region": "Yuen Long",
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    "id": "288",
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    "location": {
      "city": "Mai Po",
      "state": "Yuen Long "
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    "jobOpeningName": "Visitor Experience Officer (Visitor Programmes)",
    "departmentLabel": "VE Mai Po Nature Reserve",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Mai Po",
      "state": "Yuen Long ",
      "postalCode": "NT",
      "addressCountry": "Hong Kong"
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    "datePosted": "2026-04-17",
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    "description": "<p><span style=\"font-size: 12pt\">Job Highlights:</span></p>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt\">Supporting Centre Operations and visitor experience</span></li>\n<li><span style=\"font-size: 12pt\">Work Location: Mai Po Nature Reserve</span></li>\n<li><span style=\"font-size: 12pt\">Flexible workday</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\">  </span></p>\n<p><span style=\"font-size: 12pt\">Principal Functions:</span></p>\n<p><span style=\"font-size: 12pt\">This role supports Education Department in managing visitor bookings, coordinating tours and shuttle bus arrangements, and assisting in the development of visitor programmes. The officer will also help organize Eco‑Guide training and promote WWF’s tours and activities to the public.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Major Duties and Responsibilities:</span></p>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt\">Daily management of the booking system and monitoring upcoming events.</span></li>\n<li><span style=\"font-size: 12pt\">Coordinate tour schedules and shuttle bus arrangements.</span></li>\n<li><span style=\"font-size: 12pt\">Assist in organizing Eco‑Guide training sessions.</span></li>\n<li><span style=\"font-size: 12pt\">Support the development and implementation of new visitor programmess.</span></li>\n<li><span style=\"font-size: 12pt\">Handle visitor enquiries and provide accurate information.</span></li>\n<li><span style=\"font-size: 12pt\">Promote and market WWF tours, activities, and visitor programmes.</span></li>\n<li><span style=\"font-size: 12pt\">Perform ad hoc duties as assigned.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Requirements:</span></p>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt\">Vocational training or diploma with Customer service-related experience</span></li>\n<li><span style=\"font-size: 12pt\">Passion for the outdoors and nature conservation.</span></li>\n<li><span style=\"font-size: 12pt\">Strong communication and interpersonal skills.</span></li>\n<li><span style=\"font-size: 12pt\">Experience in training coordination, tour operations, or environmental education.</span></li>\n<li><span style=\"font-size: 12pt\">Presentable, proactive, and a team player.</span></li>\n<li><span style=\"font-size: 12pt\">Proficiency in spoken Cantonese / Putonghua and English, with good written Chinese and English.</span></li>\n<li><span style=\"font-size: 12pt\">Flexible and willing to work evenings, weekends, and public holidays.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">APPOINTMENT TERMS</span></p>\n<p><span style=\"font-size: 12pt\">This post is on a <span style=\"font-weight: bold\">full time </span>basis. </span></p>\n<p><span style=\"font-size: 12pt\">All applications will be treated in the strictest confidence and personal data collected will be used for recruitment purpose only.  Applicants not invited for interview within <span style=\"font-weight: bold\">12 weeks</span> may consider their applications unsuccessful.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">WWF, the World Wide Fund for Nature, a non-profit organisation, headquartered in Switzerland, is one of the world’s most recognisable and respected independent conservation organisations. </span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Interested parties please apply <a href=\"https://form.jotform.com/261030956849464\" target=\"_blank\" rel=\"noopener noreferrer\">HERE</a></span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">To find out more about us, please visit our website at <a href=\"https://www.wwf.org.hk/\" target=\"_blank\" rel=\"noopener noreferrer\">wwf.org.hk</a>.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>",
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    "jobOpeningName": "Visitor Experience Officer (Visitor Programmes)",
    "departmentLabel": "VE Mai Po Nature Reserve",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://wwfhk.bamboohr.com/careers/288",
    "employmentStatusLabel": "Full-Time"
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