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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p><strong>*This is an onsite position. Applicant must be local to the Nashville, TN area*</strong></p><p id=\"isPasted\"><em>Enable Resource Group is seeking a mission-minded onsite IT Systems Technician to join our growing team!&nbsp;</em></p><p>Since 2000, Enable Ministry Partners, a division of Enable Resource Group, has managed and supported IT solutions for hundreds of churches across the country. By helping our church clients effectively employ technology in ministry efforts, they are better able to steward their resources toward Kingdom work in local communities and around the world. As we provide technology strategy plans, AI consulting, project management, help desk support, onsite assistance, technology audits and other services, our church staffs are freed up to focus on ministry, worship, and growing in love for God and others. At Enable, we&#39;re in more than just the IT business; we&rsquo;re in the people and relationship business, with a mission to Change Lives by Serving Those Who Serve.&nbsp;</p><p>As an onsite Systems Technician, you will be responsible for troubleshooting and providing resolutions related to technology issues for Enable clients. Due to the significance of your direct contact with clients, you are an integral part of our support model. You will possess a service attitude, troubleshooting mindset, technical competence, hunger to learn, professional demeanor, and ability to communicate tactfully. Your role extends beyond resolving client issues; you&#39;ll actively engage with clients and regularly build relationships, demonstrating excellent customer service along the way.&nbsp;</p><p><strong>Key Responsibilities:</strong>&nbsp;</p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Serving as the initial point of contact for clients seeking remote technical assistance and ensuring reliable technology resolutions.</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Building client relationships through the use of active listening and empathetic behavior.</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Contributing to a collaborative team environment.&nbsp;</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Discovering and implementing resolutions successfully and efficiently through critical thinking skills.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels.</span></span></li></ul><p><strong>Required Skills:&nbsp;</strong></p><ul><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">1-2 years in an IT support role troubleshooting Tier I &ndash; Tier II tickets or a bachelor&rsquo;s degree in a technical area of study</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Proficient technical skills in the following areas: &nbsp;</span></span><ul><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Current experience supporting Microsoft 365 applications &nbsp;</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID&nbsp;</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Working knowledge of electronic ticketing systems &nbsp;</span></span></li></ul></li><li>Working knowledge of current Windows OS &nbsp;</li><li>Ability to undergo and pass a background check in accordance with state and federal laws</li></ul><p><strong>Preferred Skills:&nbsp;</strong></p><ul><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing &nbsp;</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Microsoft 365 and Google Workspace administration&nbsp;</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Remote administration concepts and tools  &nbsp;</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Windows-based print servers</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Process/task automation solutions in business or other environments</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc.&nbsp;</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Professional certifications: A+, Network+, Security+, Microsoft certifications, etc. &nbsp;</span></span></li><li><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">A bachelor&#39;s degree in a related area of study</span></span></li></ul><p><em>At Enable, we put people and relationships first. One way we accomplish this is by providing comprehensive benefits that enhance the Enable experience.</em>&nbsp;</p><p><strong>Benefits:&nbsp;</strong></p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Fantastic company culture</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Great work/life balance</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Competitive salary</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Competitive health benefits</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">3 weeks of PTO &amp; major holidays</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">401k with a match</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">Growth opportunities</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75755260 BCX0\"><span class=\"NormalTextRun SCXW75755260 BCX0\">And much more!</span></span></li></ul><p><strong><em>&nbsp;By joining our team, you have an outlet to contribute your professional skills and immediately become part of a life-changing impact. We can&#39;t wait to meet you!&nbsp;</em></strong></p><div><div class=\"fr-view\"><div><div><div><div><div><div><div><div><div><div><div><div><div><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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