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Tech Product Manager - ServiceNow Platform

D041dd25 4cbf 4fcd Bf77 Ecd856f31f0f 19000101 000001 · Chestnut Street, Rochester, NY, US, Rochester, NY; FSB Centre, Buffalo, NY, US, Buffalo, NY; 220 Liberty St, Warsaw, NY, US, Warsaw, NY · Hybrid · Active · $100,000–$130,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyD041dd25 4cbf 4fcd Bf77 Ecd856f31f0f 19000101 000001
TitleTech Product Manager - ServiceNow Platform
Normalized title-
Department / team-
LocationChestnut Street, NY, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$100,000–$130,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-04 / 2026-06-05
Changed / last seen2026-06-06 / 2026-06-06

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Chestnut Street.Open
Work model jobsActive Hybrid postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyD041dd25 4cbf 4fcd Bf77 Ecd856f31f0f 19000101 000001
Source90b5f112-a824-4e72-bbce-d79bcd158172
ATS providerADP Workforce Now Recruiting

Description

Purpose : Five Star Bank is seeking a strategic and technically skilled Technical Product Manager – ServiceNow Platform to lead the vision, roadmap, and execution of our enterprise ServiceNow ecosystem. This is a high-impact leadership role that partners closely with senior stakeholders to define and drive the long-term platform strategy, ensuring alignment with business objectives and operational excellence. The ideal candidate brings deep expertise in ServiceNow, including ITSM implementation, ITOM, CMDB, and asset management, along with a proven ability to lead complex, enterprise-wide initiatives. This role offers the opportunity to shape and lead the evolution of a critical enterprise platform, working alongside senior leadership to drive innovation, efficiency, and scalable growth. You will play a pivotal role in building a modern, high-performing ServiceNow ecosystem that supports the organization’s long-term strategy. Essential Functions : ServiceNow Expertise Guide implementation and optimization of: IT Service Management (ITSM) (incident, problem, change management),Configuration Management Database (CMDB) strategy and data integrity,IT Asset Management (ITAM) processes and lifecycle governance,Demand and Capacity Management, ensuring scalable service delivery, and more. Establish data governance and reporting frameworks within ServiceNow Strategic Leadership & Product Management Define and own the ServiceNow platform strategy, vision, and multi-year roadmap in alignment with organizational goals Partner with senior leadership toidentifyopportunities for platform expansion, optimization, and innovation Provide leadership, including coaching, performance management, and development, to drive engagement and high-performance team delivery Act as the primary product owner for ServiceNow, prioritizing initiatives based on business value, risk, and technical feasibility Drive governance, standardization, and best practices across the ServiceNow platform Platform Delivery & Execution Lead end-to-end delivery of ServiceNow initiatives, including ITSM rollout and enhancements Oversee platform development, configuration, and integrations with other enterprise systems Translate business requirements into technical specifications and user stories Ensure Agile delivery practices and continuous improvement across platform teams Vendor Management Manage relationships with ServiceNow and third-party vendors, including implementation partners, consultants, and managed service providers, ensuring alignment with strategic goals, delivery quality, and cost efficiency Lead vendor selection, contract negotiations, and performance governance (SLAs, KPIs) Stakeholder Collaboration Serve as a trusted advisor to business and IT leaders Facilitate cross-functional collaboration between engineering, operations, and business teams Continuous Improvement & Innovation Monitor industry trends and ServiceNow capabilities to enhance platform value Identifyautomation opportunities and drive operational efficiencies Champion user experience improvements and adoption across the organization Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. Job Related Qualifications : Required: 7+ years of experience in platform management or related roles, including 5+ years leading ServiceNow platform initiatives. Prior banking experience is not required. Education: Bachelor’s Degree Competencies : Strong understanding of ServiceNow architecture, modules, and integrations Ability to translate complex business needs into technical solutions Demonstrated ability to lead cross-functional teams and large-scale initiatives Proven experience successfully implementing and scaling ITSM solutions in an enterprise environment Exceptional stakeholder management and executive communication skills Ability to inspire, mentor, and develop high-performing teams; fosters a culture of accountability, collaboration, and continuous improvement Benefits: Medical, Dental, and Vision Insurance Health Savings Account Flexible Spending Account(s) Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity, Legal Insurance & Personal Accident Tuition Reimbursement Employee Referral Program Wellness Reimbursement Program Star Volunteer Program Employee Banking and Financial Perks Flexible Hybrid Work Schedule Paid Time Off (PTO) Company Paid Holidays This job description is not exhaustive. The Technical Product Manager - ServiceNow Platform may be required to perform other duties as assigned. The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

Full job record

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Source ID90b5f112-a824-4e72-bbce-d79bcd158172
Board ID90b5f112-a824-4e72-bbce-d79bcd158172
Provideradp_workforcenow
Provider Job Key589948
TitleTech Product Manager - ServiceNow Platform
Normalized Title—
Statusactive
Activeyes
Location TextChestnut Street, Rochester, NY, US, Rochester, NY; FSB Centre, Buffalo, NY, US, Buffalo, NY; 220 Liberty St, Warsaw, NY, US, Warsaw, NY
Department—
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Employment Typefull_time
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Remote Policyhybrid
CountryUnited States
RegionNY
CityChestnut Street
Salary Raw100000.00 To 130000.00 (USD) Annually
Salary Min100,000
Salary Max130,000
Salary CurrencyUSD
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d041dd25-4cbf-4fcd-bf77-ecd856f31f0f&ccId=19000101_000001&lang=en_US&type=JS&jobId=589948&jwId=9201315225295_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d041dd25-4cbf-4fcd-bf77-ecd856f31f0f&ccId=19000101_000001&lang=en_US&type=JS&jobId=589948&jwId=9201315225295_1
First Seen At2026-06-05 02:42:23Z
Last Seen At2026-06-06 12:38:52Z
Last Checked At2026-06-06 12:38:52Z
Last Changed At2026-06-06 12:38:52Z
Inactive At—
Source Posted At2026-06-04 12:23:00Z
Source Updated At—
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    "requisitionDescription": "<div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);' data-pasted=\"true\"><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 14px; text-decoration: underline; line-height: 19.425px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px;\">Purpose</span></span><span style=\"margin: 0px; padding: 0px; font-size: 14px; line-height: 19.425px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px;\">:</span></span><span style=\"margin: 0px; padding: 0px; font-size: 14px; line-height: 19.425px; font-family: arial, sans-serif;\"><span style=\"margin: 0px; padding: 0px;\"> </span><span style=\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\">Five Star</span><span style=\"margin: 0px; padding: 0px;\"> Bank is seeking a strategic and technically skilled Technical Product Manager &ndash; ServiceNow Platform to lead the vision, roadmap, and execution of our enterprise ServiceNow ecosystem. This is a high-impact leadership role that partners closely with senior stakeholders to define and drive the long-term platform strategy, ensuring alignment with business objectives and operational excellence.</span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 14px; line-height: 19.425px; font-family: arial, sans-serif;\"><span style=\"margin: 0px; padding: 0px;\">The ideal candidate brings deep expertise in ServiceNow, including ITSM implementation, ITOM, CMDB, and asset management, along with a proven ability to lead complex, enterprise-wide initiatives.</span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 14px; line-height: 19.425px; font-family: arial, sans-serif;\"><span style=\"margin: 0px; padding: 0px;\">This role offers the opportunity to shape and lead the evolution of a critical enterprise platform, working alongside senior leadership to drive innovation, efficiency, and scalable growth. You will play a pivotal role in building a modern, high-performing ServiceNow ecosystem that supports the organization&rsquo;s long-term strategy.</span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p></div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);'><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 14px; text-decoration: underline; line-height: 19.425px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px;\">Essential Functions</span></span><span style=\"margin: 0px; padding: 0px; font-size: 14px; line-height: 19.425px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px;\">:</span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 14px; line-height: 19.425px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px;\">ServiceNow Expertise</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Guide implementation and optimization of: IT Service Management (ITSM) (incident, problem, change management),Configuration Management Database (CMDB) strategy and data integrity,IT Asset Management (ITAM) processes and lifecycle governance,Demand and Capacity Management, ensuring scalable service delivery, and more.&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Establish data governance and reporting frameworks within ServiceNow</span></span></li></ul><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 14px; line-height: 19.425px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px;\">Strategic Leadership &amp; Product Management</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Define and own the ServiceNow platform strategy, vision, and multi-year roadmap in alignment with organizational goals</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Partner with senior leadership toidentifyopportunities for platform expansion, optimization, and innovation</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Provide leadership, including coaching, performance management, and development, to drive engagement and high-performance team delivery</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Act as the primary product owner for ServiceNow, prioritizing initiatives based on business value, risk, and technical feasibility</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Drive governance, standardization, and best practices across the ServiceNow platform</span></span></li></ul><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 14px; line-height: 19.425px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px;\">Platform Delivery &amp; Execution</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Lead end-to-end delivery of ServiceNow initiatives, including ITSM rollout and enhancements</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Oversee platform development, configuration, and integrations with other enterprise systems</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Translate business requirements into technical specifications and user stories</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Ensure Agile delivery practices and continuous improvement across platform teams</span></span></li></ul><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 14px; line-height: 19.425px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px;\">Vendor Management</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW111038104 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span class=\"NormalTextRun SCXW111038104 BCX8\" style=\"margin: 0px; padding: 0px;\">Manage relationships with ServiceNow and third-party vendors, including implementation partners, consultants, and managed service providers, ensuring alignment with strategic goals, delivery quality, and cost efficiency</span></span></li></ul></div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);'><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Lead vendor selection, contract negotiations, and performance governance (SLAs, KPIs)</span></span></li></ul><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 14px; line-height: 19.425px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px;\">Stakeholder Collaboration</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Serve as a trusted advisor to business and IT leaders</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Facilitate cross-functional collaboration between engineering, operations, and business teams</span></span></li></ul><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 14px; line-height: 19.425px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px;\">Continuous Improvement &amp; Innovation</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Monitor industry trends and ServiceNow capabilities to enhance platform value</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Identifyautomation opportunities and drive operational efficiencies</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Champion user experience improvements and adoption across the organization</span></span></li></ul><p style=\"margin: 0px 0px 10.6667px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 14px; line-height: 19.425px; font-family: arial, sans-serif;\"><span style=\"margin: 0px; padding: 0px;\">Demonstrate the standards and principles of the </span><span style=\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\">Five Star</span><span style=\"margin: 0px; padding: 0px;\"> Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.</span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 14px; text-decoration: underline; line-height: 19.425px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px;\">Job Related Qualifications</span></span><span style=\"margin: 0px; padding: 0px; font-size: 14px; line-height: 19.425px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px;\">:</span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 14px; line-height: 19.425px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px;\">Required:</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">7+ years of experience in platform management or related roles, including 5+ years leading ServiceNow platform initiatives. Prior banking experience is not required.&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px;\">Education:&nbsp;</span></span><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Bachelor&rsquo;s Degree</span></span></li></ul><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 14px; text-decoration: underline; line-height: 19.425px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px;\">Competencies</span></span><span style=\"margin: 0px; padding: 0px; font-size: 14px; line-height: 19.425px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px;\">:</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Strong understanding of ServiceNow architecture, modules, and integrations</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Ability to translate complex business needs into technical solutions</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW111038104 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span class=\"NormalTextRun SCXW111038104 BCX8\" style=\"margin: 0px; padding: 0px;\">Demonstrated ability to lead cross-functional teams and large-scale initiatives</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Proven experience successfully implementing and scaling ITSM solutions in an enterprise environment</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Exceptional stakeholder management and executive communication skills</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Ability to inspire, mentor, and develop high-performing teams; fosters a culture of accountability, collaboration, and continuous improvement</span></span></li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>Benefits:</u></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Medical, Dental, and Vision Insurance</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Health Savings Account</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Flexible Spending Account(s)</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity, Legal Insurance &amp; Personal Accident</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Tuition Reimbursement</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Employee Referral Program</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Wellness Reimbursement Program</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Star Volunteer Program</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Employee Banking and Financial Perks</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Flexible Hybrid Work Schedule</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Paid Time Off (PTO)</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Company Paid Holidays</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">This job description is not exhaustive. The Technical Product Manager - ServiceNow Platform may be required to perform other duties as assigned.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;' data-pasted=\"true\"><span style=\"font-size: 14px; line-height: 107%; font-family: arial, sans-serif;\">The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.</span></p></div></div>\n",
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