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Sales Support Coordinator

351092c7 C4ef 4183 84b5 60ded79fb74c 19000101 000001 · Livonia, MI, US, Livonia, MI · On Site · Active · $60,000–$65,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company351092c7 C4ef 4183 84b5 60ded79fb74c 19000101 000001
TitleSales Support Coordinator
Normalized title-
Department / team-
LocationLivonia, MI, United States
Work modelOn Site
Employment typeFull Time
Salary$60,000–$65,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-02 / 2026-06-03
Changed / last seen2026-06-06 / 2026-06-06

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City jobsActive postings in Livonia.Open
Work model jobsActive On Site postings.Open
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Linked records

Company351092c7 C4ef 4183 84b5 60ded79fb74c 19000101 000001
Source64850772-1d56-42c4-833a-763b10de962b
ATS providerADP Workforce Now Recruiting

Description

Job Title: Design and Build Inside Sales – Spare Parts Coordinator Employee: TBD Reports to: Director of Proposal and Estimating Location: 100% in office in Livonia, Michigan Position Summary The Design & Build Inside Sales – Spare Parts Coordinator is responsible for supporting customers through quotation development, spare parts coordination, order entry, and inside sales support for standard products and replacement components. This role serves as a key liaison between customers, sales, engineering, purchasing, project management, service, and operations to ensure accurate pricing, timely communication, and successful order execution. The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced industrial and manufacturing environment. This position requires strong technical aptitude, commercial awareness, and the ability to work cross-functionally to support both customer satisfaction and operational efficiency. Key Responsibilities Quoting & Estimating Review and analyze RFQs, customer requests, specifications, drawings, BOMs, and equipment documentation. Prepare accurate technical and commercial quotations for spare parts, replacement components, and standard products. Develop pricing, scope definitions, and delivery timelines based on customer requirements. Coordinate with purchasing, vendors, and supply chain teams to obtain accurate pricing and lead times. Collaborate with engineering to verify design concepts, technical specifications, and part compatibility. Identify obsolete components and recommend upgraded or alternative solutions when necessary. Maintain estimating templates, historical pricing data, and proposal documentation. Support continuous improvement initiatives focused on estimating accuracy and quote turnaround times. Page Break Order Entry & Order Management Enter and maintain customer orders within ERP systems with a high degree of accuracy. Verify pricing, quantities, lead times, shipping details, and product availability prior to order processing. Track order status and provide proactive updates to customers and internal stakeholders. Coordinate with warehouse, shipping, purchasing, and operations teams to ensure timely delivery. Resolve discrepancies involving pricing, shortages, shipping issues, part numbers, or customer documentation. Support inventory tracking and forecasting for commonly used spare and service parts. Customer & Sales Support Serve as a primary point of contact for customer spare parts inquiries and replacement part requests. Support outside sales and service teams with customer communication, product recommendations, and technical clarification. Assist sales teams with CRM updates, pipeline activity, and quote follow-up efforts. Follow up on open quotations to support conversion into customer orders. Participate in customer discussions, clarifications, and negotiations as needed. Maintain a professional, responsive, and service-focused approach to customer support. Cross-Functional Coordination Support post-order handoff activities to Project Management and Engineering teams to ensure alignment with quoted scope. Collaborate across departments to ensure proper ERP utilization and process consistency. Assist in developing standardized spare parts processes, documentation, and recommended spare parts packages for new equipment builds. Maintain organized records of quotes, orders, communications, project files, and customer documentation. Support reporting activities related to sales performance, quote conversion, backlog, and order accuracy. Ensure compliance with company procedures, documentation standards, and customer requirements. Page Break Qualifications Experience in estimating, inside sales, customer service, order entry, or industrial product support preferred. Background in manufacturing, automation, conveyor systems, tooling, or industrial equipment strongly preferred. Ability to read and interpret technical drawings, part numbers, specifications, and customer purchase orders. Familiarity with spare parts, replacement components, and industrial product support processes. Experience working with ERP systems, CRM software, and Microsoft Office applications. Advanced proficiency in Microsoft Excel preferred. Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously. Excellent communication and collaboration skills across departments and customer groups. Strong analytical, problem-solving, and detail-oriented mindset. Commercial awareness with the ability to identify risks, cost impacts, and process improvements. Key Skills & Competencies Technical aptitude and mechanical understanding Estimating and quotation development ERP and CRM system proficiency Customer service and inside sales support Order management and data accuracy Cross-functional collaboration Time management and prioritization Risk identification and problem-solving Attention to detail and organizational excellence Key Performance Indicators (KPIs) Quote turnaround time Quote-to-order conversion rate Order entry accuracy On-time delivery support Customer responsiveness and satisfaction ERP and documentation accuracy Backlog and order processing efficiency

Full job record

Job ID06191b861d84ba81af6dd8c0288da8e7fd3f921d
Org IDd082e395-69a3-4a6f-b4a4-90a28d6aa18c
Source ID64850772-1d56-42c4-833a-763b10de962b
Board ID64850772-1d56-42c4-833a-763b10de962b
Provideradp_workforcenow
Provider Job Key579515
TitleSales Support Coordinator
Normalized Title—
Statusactive
Activeyes
Location TextLivonia, MI, US, Livonia, MI
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
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CountryUnited States
RegionMI
CityLivonia
Salary Raw60000.00 To 65000.00 (USD) Annually
Salary Min60,000
Salary Max65,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=351092c7-c4ef-4183-84b5-60ded79fb74c&ccId=19000101_000001&lang=en_US&type=JS&jobId=579515&jwId=9201849294460_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=351092c7-c4ef-4183-84b5-60ded79fb74c&ccId=19000101_000001&lang=en_US&type=JS&jobId=579515&jwId=9201849294460_1
First Seen At2026-06-03 08:26:39Z
Last Seen At2026-06-06 12:11:08Z
Last Checked At2026-06-06 12:11:08Z
Last Changed At2026-06-06 12:11:08Z
Inactive At—
Source Posted At2026-06-02 18:13:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><strong><span style=\"font-size:15px;line-height:115%;\">Job Title: </span></strong><span style=\"font-size:15px;line-height:115%;\">Design and Build<strong>&nbsp;</strong>Inside Sales &ndash; Spare Parts Coordinator</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:15px;line-height:115%;\">Employee: </span></strong><span style=\"font-size:15px;line-height:115%;\">TBD</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:15px;line-height:115%;\">Reports to: </span></strong><span style=\"font-size:15px;line-height:115%;\">Director of Proposal and Estimating</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:15px;line-height:115%;\">Location:</span></strong><span style=\"font-size:15px;line-height:115%;\">&nbsp;100% in office in Livonia, Michigan</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>&nbsp;</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:15px;line-height:115%;\">Position Summary</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:15px;line-height:115%;\">The Design &amp; Build Inside Sales &ndash; Spare Parts Coordinator is responsible for supporting customers through quotation development, spare parts coordination, order entry, and inside sales support for standard products and replacement components. This role serves as a key liaison between customers, sales, engineering, purchasing, project management, service, and operations to ensure accurate pricing, timely communication, and successful order execution.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:15px;line-height:115%;\">The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced industrial and manufacturing environment. This position requires strong technical aptitude, commercial awareness, and the ability to work cross-functionally to support both customer satisfaction and operational efficiency.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:15px;line-height:115%;\">Key Responsibilities</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:15px;line-height:115%;\">Quoting &amp; Estimating</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Review and analyze RFQs, customer requests, specifications, drawings, BOMs, and equipment documentation.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Prepare accurate technical and commercial quotations for spare parts, replacement components, and standard products.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Develop pricing, scope definitions, and delivery timelines based on customer requirements.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Coordinate with purchasing, vendors, and supply chain teams to obtain accurate pricing and lead times.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Collaborate with engineering to verify design concepts, technical specifications, and part compatibility.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Identify obsolete components and recommend upgraded or alternative solutions when necessary.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Maintain estimating templates, historical pricing data, and proposal documentation.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Support continuous improvement initiatives focused on estimating accuracy and quote turnaround times.&nbsp;</span></li></ul><strong><span style='font-size:15px;line-height:115%;font-family:\"Aptos\",sans-serif;'>&nbsp;&nbsp;<div class=\"fr-page-break\" contenteditable=\"false\" style=\"break-after: always;\" data-title=\"PageBreak\"><div class=\"fr-page-break-line\"><span class=\"fr-page-break-label\">Page Break</span></div></div>&nbsp;</span></strong><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>&nbsp;</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:15px;line-height:115%;\">Order Entry &amp; Order Management</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Enter and maintain customer orders within ERP systems with a high degree of accuracy.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Verify pricing, quantities, lead times, shipping details, and product availability prior to order processing.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Track order status and provide proactive updates to customers and internal stakeholders.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Coordinate with warehouse, shipping, purchasing, and operations teams to ensure timely delivery.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Resolve discrepancies involving pricing, shortages, shipping issues, part numbers, or customer documentation.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Support inventory tracking and forecasting for commonly used spare and service parts.&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:15px;line-height:115%;\">Customer &amp; Sales Support</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Serve as a primary point of contact for customer spare parts inquiries and replacement part requests.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Support outside sales and service teams with customer communication, product recommendations, and technical clarification.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Assist sales teams with CRM updates, pipeline activity, and quote follow-up efforts.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Follow up on open quotations to support conversion into customer orders.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Participate in customer discussions, clarifications, and negotiations as needed.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Maintain a professional, responsive, and service-focused approach to customer support.&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:15px;line-height:115%;\">Cross-Functional Coordination</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Support post-order handoff activities to Project Management and Engineering teams to ensure alignment with quoted scope.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Collaborate across departments to ensure proper ERP utilization and process consistency.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Assist in developing standardized spare parts processes, documentation, and recommended spare parts packages for new equipment builds.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Maintain organized records of quotes, orders, communications, project files, and customer documentation.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Support reporting activities related to sales performance, quote conversion, backlog, and order accuracy.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Ensure compliance with company procedures, documentation standards, and customer requirements.&nbsp;</span></li></ul><strong><span style='font-size:15px;line-height:115%;font-family:\"Aptos\",sans-serif;'>&nbsp;&nbsp;<div class=\"fr-page-break\" contenteditable=\"false\" style=\"break-after: always;\" data-title=\"PageBreak\"><div class=\"fr-page-break-line\"><span class=\"fr-page-break-label\">Page Break</span></div></div>&nbsp;</span></strong><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>&nbsp;</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:15px;line-height:115%;\">Qualifications</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Experience in estimating, inside sales, customer service, order entry, or industrial product support preferred.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Background in manufacturing, automation, conveyor systems, tooling, or industrial equipment strongly preferred.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Ability to read and interpret technical drawings, part numbers, specifications, and customer purchase orders.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Familiarity with spare parts, replacement components, and industrial product support processes.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Experience working with ERP systems, CRM software, and Microsoft Office applications.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Advanced proficiency in Microsoft Excel preferred.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Excellent communication and collaboration skills across departments and customer groups.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Strong analytical, problem-solving, and detail-oriented mindset.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Commercial awareness with the ability to identify risks, cost impacts, and process improvements.&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:15px;line-height:115%;\">Key Skills &amp; Competencies</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Technical aptitude and mechanical understanding&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Estimating and quotation development&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">ERP and CRM system proficiency&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Customer service and inside sales support&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Order management and data accuracy&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Cross-functional collaboration&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Time management and prioritization&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Risk identification and problem-solving&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Attention to detail and organizational excellence&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:15px;line-height:115%;\">Key Performance Indicators (KPIs)</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Quote turnaround time&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Quote-to-order conversion rate&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Order entry accuracy&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">On-time delivery support&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Customer responsiveness and satisfaction&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">ERP and documentation accuracy&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;line-height:115%;\">Backlog and order processing efficiency</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>&nbsp;</strong></p><p><br></p></div></div></div></div>\n",
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