Clerk for Warehouse & RMA Management

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    "location": {
      "city": "Hildesheim",
      "state": "Germany",
      "postalCode": "D-31137",
      "addressCountry": "Germany"
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    "datePosted": "2026-05-06",
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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">Overview</span></p>\n<p><span style=\"font-size: 12pt\">Nomad Digital are currently recruiting for a Clerk for Warehouse &amp; RMA Management to support our warehouse operations and customer service activities.</span></p>\n<p><span style=\"font-size: 12pt\">This role plays a key part in ensuring the smooth running of warehouse processes and supporting customer interactions. You will assist with goods handling, RMA processing, and administrative tasks, while also supporting customer enquiries and internal coordination. The role offers a varied workload across logistics, systems, and customer service, making it ideal for someone who enjoys working in a fast-paced, hands-on environment.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">This is a great opportunity to join a growing team with opportunities to develop skills across warehouse management, ERP systems, and customer operations.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">This role will be based in our Hildesheim office.</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">About Nomad Digital</span></p>\n<p><span style=\"font-size: 12pt\">Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002 and headquartered in the UK, we currently serve more than 80 global customers across 40+ countries. Nomad designs, builds, deploys, and manages passenger Wi-Fi and onboard infotainment systems, alongside remote monitoring and fleet optimisation solutions.</span></p>\n<p><span style=\"font-size: 12pt\">When you join Nomad Digital, you become part of a forward-thinking, fast-growing organisation, working with innovative technology in a collaborative and supportive environment.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Essential Duties &amp; Responsibilities</span></p>\n<p><span style=\"font-size: 12pt\">Customer Service</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Handling telephone calls and switchboard duties</span></li>\n<li><span style=\"font-size: 12pt\">Processing incoming emails and customer enquiries</span></li>\n<li><span style=\"font-size: 12pt\">Creating and following up on quotations</span></li>\n<li><span style=\"font-size: 12pt\">Preparing conference rooms and supporting meetings</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">RMA Processing</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Receiving and inspecting returned goods</span></li>\n<li><span style=\"font-size: 12pt\">Managing and updating the Repair and RMA database</span></li>\n<li><span style=\"font-size: 12pt\">Conducting outgoing goods inspections</span></li>\n<li><span style=\"font-size: 12pt\">Completing all relevant administrative documentation</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Warehouse Operations</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Order picking and preparing items for production</span></li>\n<li><span style=\"font-size: 12pt\">Supporting collaboration with the repair team</span></li>\n<li><span style=\"font-size: 12pt\">Preparing delivery notes and shipping documentation</span></li>\n<li><span style=\"font-size: 12pt\">Managing ERP transactions (NetSuite)</span></li>\n<li><span style=\"font-size: 12pt\">Supporting customs-related activities</span></li>\n<li><span style=\"font-size: 12pt\">Assessing transport damage and producing damage reports</span></li>\n<li><span style=\"font-size: 12pt\">Checking incoming invoices</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Experience &amp; Qualifications Required</span></p>\n<ul>\n<li>Certified merchandiser for industry or retail (or equivalent experience)</li>\n<li>Experience using ERP systems (NetSuite preferred)</li>\n<li>Proficiency in MS Office (preferably Office 365)</li>\n<li>Good level of English</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Experience</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Experience in customer service environments</span></li>\n<li><span style=\"font-size: 12pt\">Experience working with databases and ERP systems</span></li>\n<li><span style=\"font-size: 12pt\">Experience in warehouse operations such as order picking and work planning</span></li>\n<li><span style=\"font-size: 12pt\">Understanding of operational processes and ability to follow them accurately</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Other Essential Requirements</span></p>\n<ul>\n<li>Punctual and reliable</li>\n<li>High level of care and accuracy in work</li>\n<li>Strong team player</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Behaviours</span></p>\n<ul>\n<li>Strong attention to detail and accuracy</li>\n<li>Ability to work effectively under pressure</li>\n<li>Friendly and professional approach to customer interaction</li>\n<li>Ability to prioritise tasks and manage workload</li>\n<li>Good computer skills (MS Office – Word, Excel, Outlook)</li>\n<li>Proactive mindset in a fast-paced environment</li>\n<li>Team-focused approach with a willingness to support others</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Our Commitment:</span></p>\n<p><span><em>Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs. </em></span></p>\n<p><span><em> </em></span></p>\n<p><span><em>We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.  </em></span></p>\n<p><span><em> </em></span></p>\n<p><span><em>Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email </em><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\"><em>[email protected]</em></a><em>.</em></span></p>",
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