Staffing Manager (Home Care Services)

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    "html_title": "Hillendale Home Care - Walnut Creek - Staffing Manager (Home Care Services)",
    "description_html": "<ul><li><strong>2025 &amp; 2024 - Best of the East Bay - Best Home Health Services, Diablo Magazine</strong></li><li><strong>2025 - Best of Oakland - Best Home Care Services for Seniors, Oakland Magazine</strong></li><li><strong>2025 - Top Home Care Agency, CommunityVotes Santa Rosa</strong></li><li><strong>2025 - Best of the Bay Area - Best Senior Living Provider, SFGATE</strong></li></ul><p>Come join the <strong>Hillendale Home Care team!</strong> We are a <strong>home care agency</strong> working with senior care clients and caregivers in <strong>Contra Costa and Alameda counties </strong>and we’re looking for a <strong>Staffing Manager</strong> to join the team. Our Staffing Management Team is the front-line staffing contact and primary point of contact for our Home Care Aides (Caregivers). This position is onsite Monday-Friday in our Marin office.</p><p><br></p><p>The Staffing Manager will schedule, coordinate, and maintain the continuity of care for a specific group of clients by scheduling our Home Care Aides (Caregivers) and ensuring they have the applicable skills, experience, and training to work with assigned Clients.&nbsp;&nbsp;</p><p><br></p><p><u><strong>What You’ll Be Doing:</strong></u></p><ul><li>Manage Caregiver schedules by making daily adjustments in response to changes in client care needs and employee availability.</li><li>Ensure caregivers possess the necessary training and skills as specified in the care plan and have received approval from the appropriate payer source(s).</li><li>Record and report client case information, including scheduling and staffing modifications, cancellations, call-outs, hourly rate variations, overtime and/or mileage, as well as any client complaints or concerns</li><li>Partner with the Client Care Management team to ensure constant and up-to-date communication when caregiving scheduling and services change</li><li>Track client hours of service usage in the CRM system and monitor and communicate any instances of over-usage.</li><li>Verify all client authorizations for services are up to date and that the type of services provided align with the requirements of the payer.</li><li>Proactively send informational correspondence to caregivers as needed.</li><li>Participate in a rotational on-call schedule to support our on-call vendor to help resolve escalated staffing issues during non-business hours.</li><li>Work cross-departmentally</li><li>Local travel up to 25% of the work week for field visits and community events.</li></ul><p><u><strong>What Hillendale Provides:</strong></u></p><ul><li>Highly competitive salary with incentive comp</li><li>Full-time opportunity with a growing company and innovative team</li><li>Healthcare benefits</li><li>401(k) plan</li><li>Paid time off</li><li>Company holidays</li><li>Fun, collaborative work environment</li></ul>",
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