Head Housekeeper

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  "source_hash": "39a7ad22a9dd041ea75272e22d2fa4684d61ebbef0cad2f7c11d56ea5b3cfac0",
  "last_changed_at": "2026-05-30T05:45:43.735Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Stevenage, Hertfordshire, SG1 1XB, United Kingdom",
    "city": "Stevenage",
    "region": "Hertfordshire",
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    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:21:03.066Z",
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    "included": true,
    "location": {
      "raw": "Stevenage, Hertfordshire, SG1 1XB, United Kingdom",
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{
  "list_job": {
    "id": "5316",
    "isRemote": null,
    "location": {
      "city": "Stevenage",
      "state": "Hertfordshire"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "19214",
    "locationType": "0",
    "jobOpeningName": "Head Housekeeper",
    "departmentLabel": "Holiday Inn Express Stevenage",
    "employmentStatusLabel": "Permanent"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Stevenage",
      "state": "Hertfordshire",
      "postalCode": "SG1 1XB",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-05-18",
    "atsLocation": {
      "city": null,
      "state": null,
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      "countryId": null
    },
    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: #cb0763\"><span style=\"font-weight: bold\">Hours:</span></span> </span><span style=\"font-weight: bold\"><span style=\"font-family: arial, helvetica, sans-serif\">40 hours across 5 days per week</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: #cb0763\"><span style=\"font-weight: bold\">Salary:</span></span> <span style=\"font-weight: bold\">£34,650 per annum</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: #cb0763\"><span style=\"font-weight: bold\">Atlas Hotels</span></span> is hiring a <span style=\"font-weight: bold\">Head Housekeeper</span> right now at the <span style=\"color: #cb0763\"><span style=\"font-weight: bold\">Holiday Inn Express Stevenage</span></span></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Benefits include:</span></p>\n<p><br></p>\n<ul>\n<li><span>Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink</span></li>\n<li><span>Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">A bonus cash payment every year from 2 years' of service as a 'thank you' for staying with Atlas Hotels</span></li>\n<li><span>Holiday allowance which increases with length of service</span></li>\n<li><span>Atlas Friends &amp; Family Discount, offering up to a 45% discount for Friends &amp; Family of Atlas employees</span><br></li>\n<li><span>Monthly cash rewards through our reward and recognition platform</span></li>\n<li><span>HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family</span></li>\n<li><span>Access to HSF Perkbox which provides deals and discounts from the biggest brands</span></li>\n<li><span>Online GP service, access to free counselling and wellness support with a 24 hour helpline </span></li>\n<li><span>Auto-enrolment pension scheme through The People's Pension</span></li>\n<li><span>Employee referral programme paying out £250 for every great person you refer to us that passes their probation</span></li>\n<li><span>Employee of the Quarter programmes in every site and a prestigious annual awards ceremony</span></li>\n<li><span>A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><span>Free/discounted food when on shift</span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">So what does a Head Housekeeper do? </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><em><span style=\"font-weight: bold\">Employee</span> </em></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Lead and organise the Housekeeping team ensuring they are in the right place at the right time, to enable a great experience to our guests</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Supervise, guide and motivate Housekeeping Assistants and Supervisors on the job</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Understand and role model the Atlas Values and associated behaviours</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Nurture a learning culture, coaching and developing others to success and managing underperformance appropriately</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Communicate effectively, ensuring that Housekeeping Assistants and Supervisors are aware of information that will affect their shift as well as Atlas updates and priorities</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Undertake effective job check ins with Housekeeping Assistants and Supervisors</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Support the Hotel Manager in ensuring that all new employees receive a warm ‘Atlas welcome’ and thorough induction</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Understand HR procedures and raise conduct and other such concerns to the Hotel Manager </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\"><em>Guest Experience</em></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Deliver a great guest experience through ensuring the housekeeping operation/team runs smoothly and effectively, achieving KPIs as required.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Monitor and supervise the work of the Housekeeping team </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Undertake room checks as required</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Take responsibility for the effective rostering of Housekeeping staff</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Communicate the daily tasks and priorities to Housekeeping Assistants in line with Company processes</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Live and breathe our values of Be Guest Focused, Work Together, Show Commitment and Strive for Quality</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Be an active and effective team member, working together to achieve hotel goals</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Monitoring any issues with rooms to other members of the team (eg Maintenance) as soon as possible, escalating on behalf of the team as necessary</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ensuring the Housekeeping team receive full training for their roles and managing any issues through coaching and performance management</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Maintaining cleanliness, hygiene and Atlas standards in both public and private areas, taking pride in the hotel and its team</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Effectively manage complaints using our ‘service recovery’ principles</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Understand and have a good knowledge of the products and services available at the hotel</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Understand guest satisfaction scores and maintain a good knowledge of hotel areas of focus</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Demonstrate good local knowledge and proactively provide this to guests when required</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Maintain compliance standards</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Positively represent the Atlas brand</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Take accountability for own development, career progression and growth in role </span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Understand budget targets and work within these to manage staffing costs</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">What experience do I need? </span><br><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Previous experience of working in Housekeeping roles, ideally in a supervisory position</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Previous people management experience</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">So why not? Click ‘apply’ now to become our Head Housekeeper and enter into a World of Opportunity</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 16px\"><span style=\"color: #cb0763\"><span style=\"font-weight: bold\">Atlas Hotels</span></span> are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality. </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 16px\">We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at <a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\">[email protected]</a> to discuss any access or information requirements, or workplace adjustments that may support you. </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 16px\">If you would like to offer feedback on the application process please use the above email.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">#INDLOC</span></p>",
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    "jobOpeningName": "Head Housekeeper",
    "departmentLabel": "Holiday Inn Express Stevenage",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Manager/Supervisor",
    "jobOpeningShareUrl": "https://atlashotels.bamboohr.com/careers/5316",
    "employmentStatusLabel": "Permanent"
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}