CSR

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    "description": "<p><strong>Job Summary:&nbsp;</strong></p>\r\n\r\n<p lang=\"en-us\" xml:lang=\"en-us\">The Customer Service Representative&nbsp;is responsible for&nbsp;providing friendly, efficient, and professional service to guests at Diamondhead Resort. This role supports front desk operations,&nbsp;assists&nbsp;with reservations, guest&nbsp;check-ins&nbsp;and check-outs, and helps ensure a positive and enjoyable experience for all visitors. The ideal candidate is customer-focused, organized, and able to work in a fast-paced, seasonal environment.&nbsp;</p>\r\n\r\n<p><strong>Job Duties:&nbsp;</strong></p>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p lang=\"en-us\" xml:lang=\"en-us\">Greet guests and&nbsp;assist&nbsp;with check-in and check-out processes.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p lang=\"en-us\" xml:lang=\"en-us\">Answer and direct phone calls, respond to guest inquiries, and provide information about resort services and river float activities.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p lang=\"en-us\" xml:lang=\"en-us\">Assist&nbsp;with reservations, scheduling, and general guest services.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p lang=\"en-us\" xml:lang=\"en-us\">Handle cash and credit card transactions accurately, including basic register balancing.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p lang=\"en-us\" xml:lang=\"en-us\">Maintain a clean, organized, and welcoming front desk and office area.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p lang=\"en-us\" xml:lang=\"en-us\">Support daily office tasks such as filing, data entry, and processing mail.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p lang=\"en-us\" xml:lang=\"en-us\">Assist&nbsp;guests with directions, questions, and issue resolution to ensure a positive experience.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p lang=\"en-us\" xml:lang=\"en-us\">Help coordinate with housekeeping and other departments to support guest needs.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p lang=\"en-us\" xml:lang=\"en-us\">Stock and&nbsp;maintain&nbsp;front office supplies and retail display areas as needed.&nbsp;&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p lang=\"en-us\" xml:lang=\"en-us\">Follow all company policies, procedures, and safety guidelines.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p lang=\"en-us\" xml:lang=\"en-us\">Other duties as assigned.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n",
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