Senior Manager, Branch Support (Change Management)

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    "id": "966",
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      "city": "Nairobi",
      "state": "Nairobi"
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      "state": "Nairobi",
      "postalCode": "00100",
      "addressCountry": "Kenya"
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    "datePosted": "2026-06-06",
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    "description": "<p><span style=\"font-weight: bold\">Job Purpose:</span><br></p>\n<ul>\n<li>To ensure there is efficient business process flow across the banks in operations both at branch and departments.<br></li>\n<li>To ensure the current processes and procedure are reviewed to adhere to the regulatory as well as changes in the market.</li>\n<li>Ensuring testing of new product in core banking system and any change in the system to ensure workflow and updating procedure manual and workflow for the users.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Key Responsibilities:</span><br><span style=\"font-weight: bold\">Core Banking Activities and Project Support:</span><br><span style=\"font-weight: bold\">Finacle Support:</span><br></p>\n<ul>\n<li>Analyzing and offering solution to issue raised by CBS users.<br></li>\n<li>Escalating technical issue with ICT for resolution and doing follow up to resolve the issues.<br></li>\n<li>Communicating and training staff on any changes or enhancement in core banking system.<br></li>\n<li>Updating Finacle job cards on any new process or changes made in process flow.<br></li>\n<li>Analyzing business requirement before initiating any change in CBS.<br></li>\n<li>Conducting of user acceptance test on new products introduced by the banks in liaison with the products owner.<br></li>\n<li>Conducting UAT when we have changes in any process and system and ensuring changes agrees with the business requirement.</li>\n<li>Post implementation review on changes made on system and product to ensure they are achieving required results.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Projects:</span><br></p>\n<ul>\n<li>Support and participate in operations related projects.<br></li>\n<li>Conduct testing required in Core banking System.<br></li>\n<li>Provide input on operations business requirements (requirement gathering) for new projects/products.<br></li>\n<li>Coordinate and facilitate cross-functional processes and provide status updates.</li>\n<li>Training users on new core banking processes.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Business Processes Review:</span><br></p>\n<ul>\n<li>Review of existing operations procedure manuals.<br></li>\n<li>Reviewing existing processes and identifying areas that need improvement.</li>\n<li>Updating system flow for easier reference by user in job cards.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Business Connect Support &amp; Operations support:</span><br></p>\n<ul>\n<li>Daily reconciliation of KPLC transition and corporate transit accounts.<br></li>\n<li>Liaison with KPLC for reversal of erroneous transaction.<br></li>\n<li>Ensure monthly billing and invoicing of KPLC payments and Cheque book printers.<br></li>\n<li>Registration of new user in business connect platform.<br></li>\n<li>Password reset for users in platform.<br></li>\n<li>Carrying out UAT on newly onboarded corporate and ensuring proper configuration is done by both bank ICT team and corporate ICT team.<br></li>\n<li>Handling cheque book ordering issues.<br></li>\n<li>Liaison between cheque book printers, branches, and the courier company.</li>\n<li>Training branches on system related business connect processes.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Academic Qualifications:</span><br>Bachelor’s degree in business, Banking or related field.<br><span style=\"font-weight: bold\">Work Experience:</span><br>At least 7 years relevant experience in a similar role in a similar sized organization.<br><span style=\"font-weight: bold\">Skills &amp; Attributes:</span><br></p>\n<ul>\n<li>Planning &amp; Organizational skills.<br></li>\n<li>Analytical skills and attention to detail.<br></li>\n<li>Strong oral and written communication skills.<br></li>\n<li>Interpersonal skills to manage stakeholders at all levels. <br></li>\n<li>Excellent judgment and analytical abilities and impeccable integrity.<br></li>\n<li>Strong commercial awareness and an ability to connect to business goals.</li>\n</ul>\n<p><br></p>\n<p>If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 9th June 2026.</p>",
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    "minimumExperience": "Experienced",
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