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Home › Companies › 745fee0d Dacb 4016 9b8b 82b9f6023a09 19000101 000001 › Airline Agent, Passenger Service

Airline Agent, Passenger Service

745fee0d Dacb 4016 9b8b 82b9f6023a09 19000101 000001 · Morrisville, NC, US, Morrisville, NC · Active · $17 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company745fee0d Dacb 4016 9b8b 82b9f6023a09 19000101 000001
TitleAirline Agent, Passenger Service
Normalized title-
Department / team-
LocationMorrisville, NC, United States
Work model-
Employment typePart Time
Salary$17 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-19 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 745fee0d Dacb 4016 9b8b 82b9f6023a09 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Morrisville.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company745fee0d Dacb 4016 9b8b 82b9f6023a09 19000101 000001
Source3eeb27d5-9d86-4a69-a650-c1e654ade5e5
ATS providerADP Workforce Now Recruiting

Description

Full-Time Positions may be available dependent upon experience Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes. General Purpose of Job (s): Passenger Service Agent This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions, as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required. Essential Duties and Responsibilities: The ideal candidate must be people-oriented highly motivated with a positive and friendly attitude. Processing Customer's tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats. Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate. Ensures FAA, Airline, and airport regulations are followed. Enforces safety/security measures and protects sensitive zones. Assists Customers with special needs, i.e., Customers who need assistance in boarding. Ad hoc assignments, as requested by the Lead or Supervisor Completing sales reports Excellent communication skills Able to read and write English; bilingual skills a plus. Ability to work efficiently under time constraints. Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays. Must be well-groomed. Other duties as assigned. Complete all required training Only complete tasks for which you are fully trained Report any safety hazard or incident immediately Competency/Behavioral Requirements : Be pleasant with others on the job and display a good-natured, cooperative attitude. Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations. Accept criticism, deal calmly and effectively with high-stress situations, and be open to change (positive or negative) and considerable variety in the workplace. Willingness to take on responsibilities and challenges. Be sensitive to others' needs and feelings and be helpful on the job. Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done. Physical Demands : Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the position's essential functions safely. Work Environment: Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered. Other Requirements and Qualifications: Education: High School diploma or equivalent Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience Knowledge: Possess basic computer skills with the ability to type 25 wpm Must be at least 18 years old. Must have a valid driver’s license. Must pass a ten (10) year background check and pre-employment drug test. Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986 Attend and successfully complete required training. Read and write English. MUST be able to work a flexible schedule, including nights, weekends, and holidays.

Full job record

Job ID059d8d6592fbedea8a8f87e005ee418587d98381
Org ID8b0b8d3f-3a53-4450-a99b-e8a2459e6afc
Source ID3eeb27d5-9d86-4a69-a650-c1e654ade5e5
Board ID3eeb27d5-9d86-4a69-a650-c1e654ade5e5
Provideradp_workforcenow
Provider Job Key514348
TitleAirline Agent, Passenger Service
Normalized Title—
Statusactive
Activeyes
Location TextMorrisville, NC, US, Morrisville, NC
Department—
Team—
Employment Typepart_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNC
CityMorrisville
Salary RawUp to 16.50 (USD) Hourly
Salary Min0
Salary Max16.5
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=745fee0d-dacb-4016-9b8b-82b9f6023a09&ccId=19000101_000001&lang=en_US&type=JS&jobId=514348&jwId=9203802446498_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=745fee0d-dacb-4016-9b8b-82b9f6023a09&ccId=19000101_000001&lang=en_US&type=JS&jobId=514348&jwId=9203802446498_1
First Seen At2026-05-31 18:29:21Z
Last Seen At2026-06-06 12:11:21Z
Last Checked At2026-06-06 12:11:21Z
Last Changed At2026-06-06 12:11:21Z
Inactive At—
Source Posted At2026-05-19 14:29:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=745fee0d-dacb-4016-9b8b-82b9f6023a09|19000101_000001/date=2026-06-06/2026-06-06T12-11-06-281Z-a7da1c194e2533cadb7d373ad31954bff04e2c5a8e10807d11fb810f445a4fd8.json
Event Fields
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Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><em>Full-Time Positions may be available dependent upon experience&nbsp;</em></p><p data-pasted=\"true\"><em>Must be able to work a flexible schedule including nights, weekends, and holidays. &nbsp;Hours will vary based upon flight schedules.&nbsp;</em></p><p><em>Number of weekly hours may increase or decrease due to seasonal flight changes.</em><strong><span style='font-family:\"Noto Sans\",sans-serif;'><br></span></strong></p><div class=\"fr-view\"><div><div class=\"fr-view\"><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>General Purpose of Job (s):</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Passenger Service Agent</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions, as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Essential Duties and Responsibilities:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>The ideal candidate must be people-oriented highly motivated with a positive and friendly attitude.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Processing Customer&#39;s tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Ensures FAA, Airline, and airport regulations are followed.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Enforces safety/security measures and protects sensitive zones.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Assists Customers with special needs, i.e., Customers who need assistance in boarding.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Ad hoc assignments, as requested by the Lead or Supervisor</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Completing sales reports</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Excellent communication skills</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Able to read and write English; bilingual skills a plus.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Ability to work efficiently under time constraints.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Must be well-groomed.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Other duties as assigned.</span></p><p><span style=\"font-size: 11pt;\">Complete all required training</span></p><p><span style=\"font-size: 11pt;\">Only complete tasks for which you are fully trained</span></p><p><span style=\"font-size: 11pt;\">Report any safety hazard or incident immediately</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Competency/Behavioral Requirements</span></strong><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>:</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Be pleasant with others on the job and display a good-natured, cooperative attitude.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Be reliable, responsible, and dependable, and fulfill obligations.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Attention to Detail</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Accept criticism, deal calmly and effectively with high-stress situations, and be open to change (positive or negative) and considerable variety in the workplace.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Willingness to take on responsibilities and challenges.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Be sensitive to others&#39; needs and feelings and be helpful on the job.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Physical Demands</span></strong><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>:</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the position&#39;s essential functions safely.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Work Environment:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Other Requirements and Qualifications:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Education: High School diploma or equivalent</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Knowledge: Possess basic computer skills with the ability to type 25 wpm</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Must be at least 18 years old.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Must have a valid driver&rsquo;s license.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Must pass a ten (10) year background check and pre-employment drug test.</span></p><p style=\"margin: 0in 0in 7.5pt; line-height: normal; background: white;\">Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986</p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Attend and successfully complete required training.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>Read and write English.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Noto Sans\",sans-serif;color:#2D2D2D;'>MUST be able to work a flexible schedule, including nights, weekends, and holidays.</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>&nbsp;</p></div></div></div><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
    "sponsoredVisaTypeCodes": []
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  "list_job": {
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    "itemID": "9203802446498_1",
    "postDate": "2026-05-19T10:29:00.000-04:00",
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        {
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          "stringValue": ""
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          "stringValue": "Clerical"
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        {
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          "stringValue": " Up to 16.50 (USD) Hourly"
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    "requisitionTitle": "Airline Agent, Passenger Service",
    "clientRequisitionID": "2771",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
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          "postalCode": "27560",
          "countrySubdivisionLevel1": {
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        "nameCode": {
          "shortName": " Morrisville, NC, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
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  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/514348?cid=745fee0d-dacb-4016-9b8b-82b9f6023a09&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
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}
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