Home › Companies › 37691eb5 44c4 47cb 958f Ff0e98c88987 19000101 000001 › Program and Operations Manager
Program and Operations Manager
37691eb5 44c4 47cb 958f Ff0e98c88987 19000101 000001 · Germantown, MD, US, Germantown, MD · Active · $82,000–$88,000 / year · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 37691eb5 44c4 47cb 958f Ff0e98c88987 19000101 000001 |
| Title | Program and Operations Manager |
| Normalized title | - |
| Department / team | - |
| Location | Germantown, MD, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | $82,000–$88,000 / year |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-05-11 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 37691eb5 44c4 47cb 958f Ff0e98c88987 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Germantown. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 37691eb5 44c4 47cb 958f Ff0e98c88987 19000101 000001 |
| Source | 13f9c283-72bf-456e-a056-9980b337a4d7 |
| ATS provider | ADP Workforce Now Recruiting |
Description
Supervisor: Executive Director & Deputy Executive Director
Direct Reports: Residential Coordinators
Job Summary:
Individual is responsible for operations management of agency. Oversee all operations, fiscal and personnel management. In charge of community relations, marketing and fund raising ventures.
Job Duties:
1. Operations Management
a. Develop long-range plan for the agency in concert with the Executive Director and implement strategies to accomplish goals.
b. Oversee all programs ensuring quality service delivery and a high standard of care.
c. Develop new programs according to long range plan developed with the Executive Director & Program Committees.
d. Ensure all regulatory requirements are met.
e. Conduct program evaluations.
f. Negotiate contracts for service delivery with Executive Directors collaboration.
g. Schedule and attend PCP meetings
h. Collaborate with clients’ family members, CCSs, and others to deliver high standard of care
i. Respond to crisis situations; on call duties
j. Participate in intake and admission of new clients
k. Ensure client information is up to date
l. Review staff documentation and ensure that it is complete and accurate
m. Liaise with CCSs, psychiatrists, and others to renew client waivers, generate PCPs, and behavior plans on time
n. Work with Social Security Administration to get individuals’ Social Security Income (SSI)
o. Spearhead trainings on Behavior Plans and PCPs
2. Fiscal Management
a. Develop annual budget in concert with the Finance Manager & Committee.
b. Ensure programs and services are within budgetary guidelines.
c. Manage individuals' funds
3. Board Relations
a. Works with the Executive Director to encourage and facilitate useful Board involvement.
b. Works with the Executive Director to provide regular written and oral reports to the Board, and to the President of the Board, of the operations of the agency.
c. Works with the Executive Director to inform the Board of local, regional, or national developments affecting IHCOS Care Associates, Inc. services.
d. Serve as ex officio on all standing committees and provide appropriate support.
4. Community Relations
a. Develop and maintain good relations with referral sources.
b. Work collaboratively with referral sources to develop Requests for Service Change (when applicable).
c. Develop Service Funding Plans (SFP) and work collaboratively with DDA for approval.
d. Participate in community groups and activities that benefit IHCOS’s mission.
e. Advocate locally, regionally, and nationally as appropriate for individuals welfare & policies that will improve services for the population served.
f. Work collaboratively with psychologists and other professionals in the development of client behavior plans.
5. Marketing and Fund raising
a. Develop marketing plan in conjunction with the Executive Director and implement strategies.
b. Assist with fund raising endeavors.
c. Help attract more clients.
6. Personnel Management
a. Participate in the development of personnel policies in conjunction with the Executive Committee.
b. Ensure personnel policies are properly implemented.
c. Ensure personnel records are maintained when applicable.
d. Directly recruit, supervise and provide for the professional development of administrative staff and auxiliary staff.
e. Participate in the recruitment, supervision, training and termination of all staff when applicable.
Requirements:
1. Master’s Degree in the Social Sciences, Psychology, Health Care Management, Public Health or related
2. Five years of direct practice with Individuals with Developmental Disabilities.
3. Two years as an administrative staff of a residential program
Knowledge, Skills, and Abilities:
1. Knowledge of developmental Disabilities and mental disorders
2. Knowledge of individual’s residential care
3. Ability to evaluate and design residential programs
4. Ability to perform administrative duties
5. Ability to supervise professional staff
9am - 5pm Monday - Friday
On call duties
8 hours including break
Full job record
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| Org ID | 0b9a6de5-c760-4b08-82a6-a9f2b8adaaeb |
| Source ID | 13f9c283-72bf-456e-a056-9980b337a4d7 |
| Board ID | 13f9c283-72bf-456e-a056-9980b337a4d7 |
| Provider | adp_workforcenow |
| Provider Job Key | 560643 |
| Title | Program and Operations Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Germantown, MD, US, Germantown, MD |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | MD |
| City | Germantown |
| Salary Raw | 82000.00 To 88000.00 (USD) Annually |
| Salary Min | 82,000 |
| Salary Max | 88,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=37691eb5-44c4-47cb-958f-ff0e98c88987&ccId=19000101_000001&lang=en_US&type=JS&jobId=560643&jwId=9201530593403_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=37691eb5-44c4-47cb-958f-ff0e98c88987&ccId=19000101_000001&lang=en_US&type=JS&jobId=560643&jwId=9201530593403_1 |
| First Seen At | 2026-05-31 18:17:32Z |
| Last Seen At | 2026-06-06 11:36:10Z |
| Last Checked At | 2026-06-06 11:36:10Z |
| Last Changed At | 2026-06-06 11:36:10Z |
| Inactive At | — |
| Source Posted At | 2026-05-11 18:29:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=37691eb5-44c4-47cb-958f-ff0e98c88987|19000101_000001/date=2026-06-06/2026-06-06T11-36-09-813Z-84d114aa5f4689dc98666a4889c7a6347895eca3963717328026c25e47050510.json |
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"requisitionDescription": "<div><div><div><div><div><p data-pasted=\"true\"><strong data-pasted=\"true\"><span style=\"color: rgb(65, 168, 95);\">Supervisor:</span> </strong>Executive Director & Deputy Executive Director</p><p><strong><span style=\"color: rgb(65, 168, 95);\">Direct Reports:</span></strong> Residential Coordinators</p><p><br></p><p data-pasted=\"true\"><strong><span style=\"color: rgb(65, 168, 95);\">Job Summary:</span></strong></p><p>Individual is responsible for operations management of agency. Oversee all operations, fiscal and personnel management. In charge of community relations, marketing and fund raising ventures.</p><p><strong><span style=\"color: rgb(65, 168, 95);\">Job Duties:</span></strong></p><p>1.<span style=\"white-space:pre;\"> </span><u>Operations Management</u></p><p style=\"margin-left: 20px;\">a.<span style=\"white-space:pre;\"> </span>Develop long-range plan for the agency in concert with the Executive Director and implement strategies to accomplish goals.</p><p style=\"margin-left: 20px;\">b.<span style=\"white-space:pre;\"> </span>Oversee all programs ensuring quality service delivery and a high standard of care.</p><p style=\"margin-left: 20px;\">c.<span style=\"white-space:pre;\"> </span>Develop new programs according to long range plan developed with the Executive Director & Program Committees.</p><p style=\"margin-left: 20px;\">d.<span style=\"white-space:pre;\"> </span>Ensure all regulatory requirements are met.</p><p style=\"margin-left: 20px;\">e.<span style=\"white-space:pre;\"> </span>Conduct program evaluations.</p><p style=\"margin-left: 20px;\">f.<span style=\"white-space:pre;\"> </span>Negotiate contracts for service delivery with Executive Directors collaboration.</p><p data-pasted=\"true\" style=\"margin-left: 20px;\">g.<span style=\"white-space:pre;\"> </span>Schedule and attend PCP meetings</p><p style=\"margin-left: 20px;\">h.<span style=\"white-space:pre;\"> </span>Collaborate with clients’ family members, CCSs, and others to deliver high standard of care</p><p style=\"margin-left: 20px;\">i.<span style=\"white-space:pre;\"> </span>Respond to crisis situations; on call duties</p><p style=\"margin-left: 20px;\">j.<span style=\"white-space:pre;\"> </span>Participate in intake and admission of new clients</p><p style=\"margin-left: 20px;\">k.<span style=\"white-space:pre;\"> </span>Ensure client information is up to date </p><p style=\"margin-left: 20px;\">l.<span style=\"white-space:pre;\"> </span>Review staff documentation and ensure that it is complete and accurate</p><p style=\"margin-left: 20px;\">m.<span style=\"white-space:pre;\"> </span>Liaise with CCSs, psychiatrists, and others to renew client waivers, generate PCPs, and behavior plans on time</p><p style=\"margin-left: 20px;\">n.<span style=\"white-space:pre;\"> </span>Work with Social Security Administration to get individuals’ Social Security Income (SSI)</p><p style=\"margin-left: 20px;\">o.<span style=\"white-space:pre;\"> </span>Spearhead trainings on Behavior Plans and PCPs</p><p><br></p><p>2.<span style=\"white-space:pre;\"> </span><u>Fiscal Management</u></p><p style=\"margin-left: 20px;\">a.<span style=\"white-space:pre;\"> </span>Develop annual budget in concert with the Finance Manager & Committee.</p><p style=\"margin-left: 20px;\">b.<span style=\"white-space:pre;\"> </span>Ensure programs and services are within budgetary guidelines.</p><p style=\"margin-left: 20px;\">c.<span style=\"white-space:pre;\"> Manage individuals' funds</span></p><p><br></p><p>3.<span style=\"white-space:pre;\"> </span><u>Board Relations</u></p><p style=\"margin-left: 20px;\">a.<span style=\"white-space:pre;\"> </span>Works with the Executive Director to encourage and facilitate useful Board involvement.</p><p style=\"margin-left: 20px;\">b.<span style=\"white-space:pre;\"> </span>Works with the Executive Director to provide regular written and oral reports to the Board, and to the President of the Board, of the operations of the agency.</p><p style=\"margin-left: 20px;\">c.<span style=\"white-space:pre;\"> </span>Works with the Executive Director to inform the Board of local, regional, or national developments affecting IHCOS Care Associates, Inc. services.</p><p style=\"margin-left: 20px;\">d.<span style=\"white-space:pre;\"> </span>Serve as ex officio on all standing committees and provide appropriate support.</p><p><br></p><p>4.<span style=\"white-space:pre;\"> </span><u>Community Relations</u></p><p style=\"margin-left: 20px;\">a.<span style=\"white-space:pre;\"> </span>Develop and maintain good relations with referral sources.</p><p style=\"margin-left: 20px;\">b.<span style=\"white-space:pre;\"> </span>Work collaboratively with referral sources to develop Requests for Service Change (when applicable).</p><p style=\"margin-left: 20px;\">c.<span style=\"white-space:pre;\"> </span>Develop Service Funding Plans (SFP) and work collaboratively with DDA for approval.</p><p style=\"margin-left: 20px;\">d.<span style=\"white-space:pre;\"> </span>Participate in community groups and activities that benefit IHCOS’s mission.</p><p style=\"margin-left: 20px;\">e.<span style=\"white-space:pre;\"> </span>Advocate locally, regionally, and nationally as appropriate for individuals welfare & policies that will improve services for the population served.</p><p style=\"margin-left: 20px;\">f. Work collaboratively with psychologists and other professionals in the development of client behavior plans.</p><p><br></p><p>5.<span style=\"white-space:pre;\"> </span><u>Marketing and Fund raising</u></p><p style=\"margin-left: 20px;\">a.<span style=\"white-space:pre;\"> </span>Develop marketing plan in conjunction with the Executive Director and implement strategies.</p><p style=\"margin-left: 20px;\">b.<span style=\"white-space:pre;\"> </span>Assist with fund raising endeavors.</p><p style=\"margin-left: 20px;\">c. Help attract more clients.</p><p style=\"margin-left: 20px;\"><br></p><p>6.<span style=\"white-space:pre;\"> </span><u>Personnel Management</u></p><p style=\"margin-left: 20px;\">a.<span style=\"white-space:pre;\"> </span>Participate in the development of personnel policies in conjunction with the Executive Committee.</p><p style=\"margin-left: 20px;\">b.<span style=\"white-space:pre;\"> </span>Ensure personnel policies are properly implemented.</p><p style=\"margin-left: 20px;\">c.<span style=\"white-space:pre;\"> </span>Ensure personnel records are maintained when applicable.</p><p style=\"margin-left: 20px;\">d.<span style=\"white-space:pre;\"> </span>Directly recruit, supervise and provide for the professional development of administrative staff and auxiliary staff.</p><p style=\"margin-left: 20px;\">e.<span style=\"white-space:pre;\"> </span>Participate in the recruitment, supervision, training and termination of all staff when applicable.</p><p style=\"margin-left: 20px;\"> </p><p><strong><span style=\"color: rgb(65, 168, 95);\">Requirements:</span></strong></p><p style=\"margin-left: 20px;\">1.<span style=\"white-space:pre;\"> </span>Master’s Degree in the Social Sciences, Psychology, Health Care Management, Public Health or related</p><p style=\"margin-left: 20px;\">2.<span style=\"white-space:pre;\"> </span>Five years of direct practice with Individuals with Developmental Disabilities.</p><p style=\"margin-left: 20px;\">3.<span style=\"white-space:pre;\"> </span>Two years as an administrative staff of a residential program</p><p><br></p><p><strong><span style=\"color: rgb(65, 168, 95);\">Knowledge, Skills, and Abilities:</span></strong></p><p style=\"margin-left: 20px;\">1.<span style=\"white-space:pre;\"> </span>Knowledge of developmental Disabilities and mental disorders</p><p style=\"margin-left: 20px;\">2.<span style=\"white-space:pre;\"> </span>Knowledge of individual’s residential care</p><p style=\"margin-left: 20px;\">3.<span style=\"white-space:pre;\"> </span>Ability to evaluate and design residential programs</p><p style=\"margin-left: 20px;\">4.<span style=\"white-space:pre;\"> </span>Ability to perform administrative duties</p><p style=\"margin-left: 20px;\">5.<span style=\"white-space:pre;\"> </span>Ability to supervise professional staff</p><p><br></p></div></div></div></div></div>\n<br/>9am - 5pm Monday - Friday<br/>On call duties<br/>8 hours including break",
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