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Program Manager Customer Service

B36498ee 631d 4759 Ad9a Ab2e7db055f7 19000101 000001 · Kennesaw, GA, US, Kennesaw, GA · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyB36498ee 631d 4759 Ad9a Ab2e7db055f7 19000101 000001
TitleProgram Manager Customer Service
Normalized title-
Department / team-
LocationKennesaw, GA, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-10 / 2026-06-10
Changed / last seen2026-06-19 / 2026-06-19

Related slices

PageWhat it containsOpen
Company jobsActive postings from B36498ee 631d 4759 Ad9a Ab2e7db055f7 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Kennesaw.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyB36498ee 631d 4759 Ad9a Ab2e7db055f7 19000101 000001
Source3f5ad046-de08-400a-be6e-95e358363de6
ATS providerADP Workforce Now Recruiting

Description

WHO WE ARE KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We – more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple. One of the KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions. WHAT YOU GET TO DO This position supports the delivery of existing services and Customer Service projects for the key account, ensuring execution against schedule, quality, budget, and customer satisfaction targets. The Program Manager coordinates day-to-day program activities across internal teams and external stakeholders, maintains program governance and documentation, and drives disciplined follow-up to keep workstreams on track in alignment with the Director - WP. Essential Functions and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Coordinate execution of program services and projects; track milestones, deliverables, and commitments. Support end-to-end service coordination across suppliers, Service Desk, SW Service Delivery, Resident Service teams, and Spare Parts. Establish and maintain operating cadence (status reviews, milestone readiness, action tracking) and ensure timely follow-through. Support internal and external stakeholder management through clear communications, meeting preparation, and documented outcomes. Support project/service lifecycle activities (start, planning, implementation, controlling, escalation support, closure). Enable effective handoffs and know-how transfer across service lifecycles; support lessons learned capture. Align goals with team members and stakeholders; monitor progress, dependencies, and constraints. Create, maintain, and validate program documentation (schedules, release layouts, specifications, reports, minutes, action logs). Coordinate required approvals (customer, supplier, internal) and retain audit-ready documentation. Maintain program records in the IT landscape (appointments, master data, documents) with version control. Maintain RAID discipline: identify, document, and track risks, issues/claims, and CRs, including cost/impact visibility. Provide regular status reporting (cyclical and ad hoc) to internal and external stakeholders; escalate deviations early with options. Support solution development by consolidating inputs, analyzing options, and preparing decision material aligned to cost/date/quality. Support service delivery evidence and prerequisites for payment flows; follow up to close gaps. Support customer communications related to contractual services as assigned; ensure documentation reflects delivered scope. Support compliance with quality guidelines (e.g., handover portal, error cost discipline) and reinforce consistent execution. Support compliance with KNAPP processes within the team, especially processing and quality management processes. Contribute operational support for key milestones (handover, implementation, QBR preparation) and steering group preparation as assigned. Promote effective use of tools and standards to improve efficiency, transparency, and execution reliability. Any other duties or requirements as assigned by leadership. WHAT YOU HAVE 5+ years direct experience in project/program management, service delivery, operations, or a similar role. Excellent verbal and written communication skills. Strong stakeholder coordination skills across internal teams and external partners/customers. Excellent English language skills. Professional questioning and listening skills. Proactive, accountable, and highly organized with strong attention to detail. Good judgment; flexible, adaptable, and able to perform under pressure. Team player with a continuous-improvement mindset. Working Conditions and Environment: Authorization to work in the U.S. Passport or ability to obtain passport. Professional office etiquette is required at all times. Travel required up to 30–40% of the time including both domestic and international travel. WHAT YOU WILL GET 2 remote days per week when in office Half day Fridays when in office A beautiful new, state-of-the-art, office complex in Kennesaw, GA Industry competitive compensation Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more! 401k with a very generous employer match and no vesting! Paid Vacation & Holidays Profit Sharing Paid Parental Leave Subsidized Daycare Tuition Reimbursement Pet Insurance Subsidized food delivery Monthly celebrations Quarterly employee events Corporate Social Responsibility including recycling, sustainability and volunteering KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”

Full job record

Job ID0586c0ce771ab642b4b3e59e2218bc36d46a906a
Org ID721c9349-e4aa-4a90-a9ad-6581efd21f64
Source ID3f5ad046-de08-400a-be6e-95e358363de6
Board ID3f5ad046-de08-400a-be6e-95e358363de6
Provideradp_workforcenow
Provider Job Key917934
TitleProgram Manager Customer Service
Normalized Title—
Statusactive
Activeyes
Location TextKennesaw, GA, US, Kennesaw, GA
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionGA
CityKennesaw
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b36498ee-631d-4759-ad9a-ab2e7db055f7&ccId=19000101_000001&lang=en_US&type=JS&jobId=917934&jwId=9202874568008_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b36498ee-631d-4759-ad9a-ab2e7db055f7&ccId=19000101_000001&lang=en_US&type=JS&jobId=917934&jwId=9202874568008_1
First Seen At2026-06-10 12:25:56Z
Last Seen At2026-06-19 12:39:28Z
Last Checked At2026-06-19 12:39:28Z
Last Changed At2026-06-19 12:39:28Z
Inactive At—
Source Posted At2026-06-10 00:48:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=b36498ee-631d-4759-ad9a-ab2e7db055f7|19000101_000001/date=2026-06-19/2026-06-19T12-39-20-455Z-da2639322b0372ff59373f0e2acc1ba67f02736682149c9e727899687ccd9331.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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    "requisitionDescription": "<div><div><div><div><p data-pasted=\"true\"><strong><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><u>WHO WE ARE</u></span></strong></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">&nbsp;KNAPP brings new technology to warehouse automation.&nbsp;</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We &ndash; more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple.&nbsp;</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">One of the KNAPP&rsquo;s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group&rsquo;s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>WHAT YOU GET TO DO</u></strong></span></p><p data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">This position supports the delivery of existing services and Customer Service projects for the key account, ensuring execution against schedule, quality, budget, and customer satisfaction targets.&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 14px;\">The Program Manager coordinates day-to-day program activities across internal teams and external stakeholders, maintains program governance and documentation, and drives disciplined follow-up to keep workstreams on track in alignment with the Director - WP.</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Essential Functions and Responsibilities</strong><strong>: &nbsp;</strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p><ul><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Coordinate execution of program services and projects; track milestones, deliverables, and commitments.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Support end-to-end service coordination across suppliers, Service Desk, SW Service Delivery, Resident Service teams, and Spare Parts.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Establish and maintain operating cadence (status reviews, milestone readiness, action tracking) and ensure timely follow-through.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Support internal and external stakeholder management through clear communications, meeting preparation, and documented outcomes.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Support project/service lifecycle activities (start, planning, implementation, controlling, escalation support, closure).</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Enable effective handoffs and know-how transfer across service lifecycles; support lessons learned capture.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Align goals with team members and stakeholders; monitor progress, dependencies, and constraints.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Create, maintain, and validate program documentation (schedules, release layouts, specifications, reports, minutes, action logs).</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Coordinate required approvals (customer, supplier, internal) and retain audit-ready documentation.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Maintain program records in the IT landscape (appointments, master data, documents) with version control.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Maintain RAID discipline: identify, document, and track risks, issues/claims, and CRs, including cost/impact visibility.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Provide regular status reporting (cyclical and ad hoc) to internal and external stakeholders; escalate deviations early with options.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Support solution development by consolidating inputs, analyzing options, and preparing decision material aligned to cost/date/quality.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Support service delivery evidence and prerequisites for payment flows; follow up to close gaps.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Support customer communications related to contractual services as assigned; ensure documentation reflects delivered scope.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Support compliance with quality guidelines (e.g., handover portal, error cost discipline) and reinforce consistent execution.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Support compliance with KNAPP processes within the team, especially processing and quality management processes.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Contribute operational support for key milestones (handover, implementation, QBR preparation) and steering group preparation as assigned.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Promote effective use of tools and standards to improve efficiency, transparency, and execution reliability.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Any other duties or requirements as assigned by leadership.</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>WHAT YOU HAVE</u></strong></span></p><ul data-pasted=\"true\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">5+ years direct experience in project/program management, service delivery, operations, or a similar role.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Excellent verbal and written communication skills.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Strong stakeholder coordination skills across internal teams and external partners/customers.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Excellent English language skills.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Professional questioning and listening skills.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Proactive, accountable, and highly organized with strong attention to detail.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Good judgment; flexible, adaptable, and able to perform under pressure.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Team player with a continuous-improvement mindset.</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Working Conditions and Environment:</strong></span></p><ul><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Authorization to work in the U.S.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Passport or ability to obtain passport.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Professional office etiquette is required at all times.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Travel required up to 30&ndash;40% of the time including both domestic and international travel.</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>WHAT YOU WILL GET</u></strong></span></p><ul><li style=\"font-family: arial, sans-serif; font-size: 14px;\">2 remote days per week when in office</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Half day Fridays when in office</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">A beautiful new, state-of-the-art, office complex in Kennesaw, GA</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Industry competitive compensation</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short &amp; Long Term Disability and more!</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">401k with a very generous employer match and no vesting!</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Paid Vacation &amp; Holidays</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Profit Sharing</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Paid Parental Leave</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Subsidized Daycare</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Tuition Reimbursement</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Pet Insurance</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Subsidized food delivery</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Monthly celebrations</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Quarterly employee events</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Corporate Social Responsibility including recycling, sustainability and volunteering</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">&nbsp;</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><em>KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.&nbsp;</em></span></p><p><em><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Due to the safety-sensitive nature of this position, strict adherence to KNAPP&rsquo;s drug-free workplace policy is required. &nbsp;All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during &ldquo;off-hours.&rdquo;</span></em></p></div></div></div></div>\n",
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Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/0586c0ce771ab642b4b3e59e2218bc36d46a906a?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/721c9349-e4aa-4a90-a9ad-6581efd21f64JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/3f5ad046-de08-400a-be6e-95e358363de6JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/0586c0ce771ab642b4b3e59e2218bc36d46a906a/eventsJSON

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