Tri County Veterinary Clinic-Client Services Representative

Tri-County Veterinary Clinic , located less than 30 minutes from downtown Knoxville, Tennessee, is a large general practice serving companion animals and some exotics since being founded in 2006. The beautiful TCVC facility boasts quality equipment and a high surgical volume. Our upbeat, motivated staff are incredibly passionate about giving back to the community and serving our large base of loyal clients. Description About Us: At Tri County Veterinary Clinic, we’re passionate about animals and dedicated to providing compassionate, high-quality veterinary care. We treat every pet like family and are looking for a friendly, reliable, and detail-oriented Customer Service Representative (CSR) to be the first smiling face our clients see and the helpful voice they hear. Job Overview: The Customer Service Representative is a key member of our team, responsible for creating a positive experience for both clients and their pets. You’ll support our veterinary staff by managing appointments, handling phone inquiries, processing payments, and maintaining a clean, welcoming reception area. Responsibilities: Greet clients and patients warmly upon arrival Answer phones, schedule appointments, and triage client concerns Manage check-in and check-out processes for appointments Accurately maintain client records and update information Process payments and handle billing inquiries Communicate clearly with clients about services, procedures, and follow-up care Maintain a clean and organized front desk and waiting area Assist with other administrative tasks as needed Requirements Qualifications: High school diploma or equivalent required Previous experience in customer service, receptionist, or veterinary/medical office setting preferred Friendly, calm, and compassionate demeanor — especially during busy or emotional moments Strong communication and organizational skills Ability to multi-task and work efficiently in a fast-paced environment Strong computer skills and comfort learning several software systems

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  "title": "Tri County Veterinary Clinic-Client Services Representative",
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