Home › Companies › Ttecdigital › CX Management Consultant
CX Management Consultant
Ttecdigital · Austin, TX · Remote · Active · $105,000–$130,000 / year · Lever
Job facts
| Field | Value |
|---|---|
| Company | Ttecdigital |
| Title | CX Management Consultant |
| Normalized title | - |
| Department / team | CXT / Delivery |
| Location | Austin, TX, United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | $105,000–$130,000 / year |
| Status | active |
| ATS provider | Lever |
| Posted / first seen | 2026-04-23 / 2026-05-29 |
| Changed / last seen | 2026-05-29 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Ttecdigital. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Lever. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Austin. | Open |
| Department jobs | Active postings in CXT. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Ttecdigital |
| Source | 2d6b5c8a-c432-4ada-9c30-80d2bea282f2 |
| ATS provider | Lever |
Description
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-Remote
What You Will be Doing:
Client Advisory:
Serve as a trusted advisor to clients, providing expert guidance on contact center operations, CX strategies, and AI enablement.
Work with consulting teams to design and operationalize solutions that prioritize both the customer and employee experience (EX), ensuring that people, process and technology transformations are rooted in empathy and human-centric design.
Organize and facilitate working sessions and workshops with key stakeholders to define strategy and elicit business requirements.
Synthesize learnings from engagements into complete deliverable packages for the client, including current state assessments, gap analyses, roadmaps, and business cases.
Author and deliver professional, effective presentations to client stakeholders, ensuring complex strategies are communicated clearly to executive leadership.
Apply data to business case development to demonstrate how AI and digital solutions can deepen customer relationships and increase sales.
IP Generation & Professional Development :
Participate in the design and continuous improvement of standard consulting methods, frameworks, and artifacts.
Actively participate in personal growth and professional development activities.
What You Will Bring:
Experience: Minimum of 5–7 years of experience, preferably in contact center operational leadership.
Technical Fluency (Preferred Plus): Familiarity with CX Cloud Hyperscalers (Amazon, Microsoft, Google), AI solutions, Genesys, and CRM platforms such as Salesforce and ServiceNow.
Education: Bachelor's Degree required.
Agility & Facilitation: Must be comfortable "thinking on your feet" and facilitating one-on-one and small collaborative working sessions.
Communication & Executive Presence: Exceptional communication skills, both verbal and written, with a proven ability to express complex topics and present to leadership by connecting the dots between business and technical perspectives.
Strategic Acumen: Proven experience providing high-level strategic advisory and developing robust business cases for enterprise initiatives.
Proven ability to thrive in a remote, team-oriented, high-demand, and fast-paced environment.
Full job record
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| Org ID | a907b995-a963-4170-b277-e887aef65940 |
| Source ID | 2d6b5c8a-c432-4ada-9c30-80d2bea282f2 |
| Board ID | 2d6b5c8a-c432-4ada-9c30-80d2bea282f2 |
| Provider | lever |
| Provider Job Key | d85b1572-8c3d-42e6-a6a6-6686b29a761d |
| Title | CX Management Consultant |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Austin, TX |
| Department | CXT |
| Team | Delivery |
| Employment Type | Full-Time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | TX |
| City | Austin |
| Salary Raw | USD 105000-130000 per-year-salary |
| Salary Min | 105,000 |
| Salary Max | 130,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://jobs.lever.co/ttecdigital/d85b1572-8c3d-42e6-a6a6-6686b29a761d |
| Apply URL | https://jobs.lever.co/ttecdigital/d85b1572-8c3d-42e6-a6a6-6686b29a761d/apply |
| First Seen At | 2026-05-29 06:59:47Z |
| Last Seen At | 2026-06-06 19:47:08Z |
| Last Checked At | 2026-06-06 19:47:08Z |
| Last Changed At | 2026-05-29 06:59:47Z |
| Inactive At | — |
| Source Posted At | 2026-04-23 19:09:50Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=lever/board=ttecdigital/date=2026-06-06/2026-06-06T19-47-06-934Z-c163e091b32b4dd3adadba821f2f5a70438b33909b2cd72a3bbe1915f5d4b89c.json |
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{
"text": "What You Will be Doing: ",
"content": "<div><strong>Client Advisory:</strong></div>\n<div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"none\">Serve as a trusted advisor to clients, providing expert guidance on contact center operations, CX strategies, and AI enablement.</span><span data-ccp-props=\"{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"none\">Work with consulting teams to design and operationalize solutions that prioritize both the customer and employee experience (EX), ensuring that people, process and technology transformations are rooted in empathy and human-centric design.</span><span data-ccp-props=\"{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" 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data-ccp-props=\"{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" data-aria-posinset=\"5\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"none\">Author and deliver professional, effective presentations to client stakeholders, ensuring complex strategies are communicated clearly to executive leadership.</span><span data-ccp-props=\"{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" data-aria-posinset=\"6\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"none\">Apply data to business case development to demonstrate how AI and digital solutions can deepen customer relationships and increase sales.</span><span data-ccp-props=\"{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}\"> </span></p>\n</li>\n\n<div><strong><span data-ccp-props=\"{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}\"><span data-contrast=\"auto\">IP Generation & Professional Development</span><span data-ccp-props=\"{"201341983":0,"335559739":0,"335559740":240}\"> :</span></span></strong></div>\n<div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"none\">Participate in the design and continuous improvement of standard consulting methods, frameworks, and artifacts.</span><span data-ccp-props=\"{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"none\">Actively participate in personal growth and professional development activities.</span><span data-ccp-props=\"{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n</div>\n<div> </div>\n</ul></div>\n</div>"
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{
"text": "What You Will Bring: ",
"content": "<div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"none\">Experience: Minimum of 5–7 years of experience, preferably in contact center operational leadership.</span><span data-ccp-props=\"{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}\"> </span></p>\n</li>\n<li><span data-contrast=\"none\">Technical Fluency (Preferred Plus): Familiarity with CX Cloud Hyperscalers (Amazon, Microsoft, Google), AI solutions, Genesys, and CRM platforms such as Salesforce and ServiceNow.</span><span data-ccp-props=\"{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}\"> </span></li>\n<li><span data-contrast=\"none\">Education: Bachelor's Degree required.</span><span data-ccp-props=\"{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}\"> </span></li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" data-aria-posinset=\"3\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"none\">Agility & Facilitation: Must be comfortable \"thinking on your feet\" and facilitating one-on-one and small collaborative working sessions.</span><span data-ccp-props=\"{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n</div>\n<div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" data-aria-posinset=\"4\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"none\">Communication & Executive Presence: Exceptional communication skills, both verbal and written, with a proven ability to express complex topics and present to leadership by connecting the dots between business and technical perspectives.</span><span data-ccp-props=\"{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" data-aria-posinset=\"5\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"none\">Strategic Acumen: Proven experience providing high-level strategic advisory and developing robust business cases for enterprise initiatives.</span><span data-ccp-props=\"{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" data-aria-posinset=\"7\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"none\">Proven ability to thrive in a remote, team-oriented, high-demand, and fast-paced environment.</span><span data-ccp-props=\"{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n</div>"
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