Field Training and Support Engineer

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  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Washington, D.C., United States",
    "city": "Washington",
    "region": null,
    "country": "United States",
    "is_remote": false,
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    "language": "en",
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      "country": "United States",
      "is_remote": false,
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      "United States"
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  "workplace_type": "on_site",
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{
  "lists": [
    {
      "text": "Key Responsibilities:",
      "content": "\n<li><strong>Training Leadership:</strong> Lead high-impact in-person and virtual training sessions for D-Fend’s hardware and software suites. Develop and enhance training curricula that cover existing features and future product capabilities.</li>\n<li><strong>Partner Management:</strong> Act as the primary technical lead for external service partners. Evaluate, train, and manage these partners to ensure they maintain D-Fend’s high standards for field delivery and support.</li>\n<li><strong>Product Subject Matter Expertise:</strong> Maintain an exhaustive understanding of RF-based C-UAS technology. Act as the \"voice of the product\" for U.S. customers, bridging the gap between field reality and internal engineering teams.</li>\n<li><strong>Advanced Technical Support:</strong> Serve as a Tier 2 support escalation point. Diagnose and resolve complex system issues and participate in a support rotation to provide seamless coverage for critical client needs.</li>\n<li><strong>Field Deployment &amp; Integration:</strong> Oversee or support on-site surveys and installations, configurations, and system testing, ensuring hardware and software are optimized for specific RF environments.</li>\n<li><strong>Documentation &amp; Strategy:</strong> Create and validate technical manuals, Statements of Work (SOW), and best-practice guides for end-users and partners.</li>\n"
    },
    {
      "text": "Qualifications & Requirements:",
      "content": "\n<li><strong>Experience:</strong> 5–7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment.</li>\n<li><strong>Domain Expertise:</strong> Deep technical knowledge of <strong>Radio Frequency (RF)</strong> systems and <strong>Counter-UAS (C-UAS)</strong> technology is required.</li>\n<li><strong>Partner Oversight:</strong> Demonstrated experience managing and scaling third-party service providers or channel partners.</li>\n<li><strong>Education/Certification: FAA Part 107 Remote Pilot Certificate (Highly Preferred).&nbsp;</strong>Bachelor’s degree in Engineering, Telecommunications, or a related technical field.</li>\n"
    },
    {
      "text": "Operational Requirements:",
      "content": "\n<li><strong>Travel:</strong></li>\n\n<div>Ability to work in the McLean, VA office (this is an in-office position)</div>\n<div>Ability to travel domestically and occasionally internationally to customer sites (Estimated 50 to 75% depending on training schedule).</div>\n\n<li><strong>Availability:</strong> Willingness to participate in a support rotation, including occasional nights and weekends.</li>\n<li><strong>Physical Ability:</strong> Must be able to lift and move equipment (up to 50 lbs) during field deployments.</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1769418930899,
  "updatedAt": null,
  "categories": {
    "team": "Customer Success",
    "location": "Washington, D.C., United States",
    "commitment": "Full-time",
    "department": "USA Inc.",
    "allLocations": [
      "Washington, D.C., United States"
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