Customer Support Agent

{
  "content_hash": "5617b1fa773dba5379214e9bd3a48e707d853d5637576cbf3e752ac8369ef753",
  "source_hash": "d0cb8e49d0d9cd0fdd69f88b1207be9747718dc01e7b2ee1910f3af2f77db618",
  "last_changed_at": "2026-05-30T05:55:02.771Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Ta Xbiex, Ta Xbiex, XBX1403, Malta",
    "city": "Ta Xbiex",
    "region": "Ta Xbiex",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-04T11:40:28.949Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Ta Xbiex, Ta Xbiex, XBX1403, Malta",
      "city": "Ta Xbiex",
      "region": "Ta Xbiex",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "321",
    "isRemote": null,
    "location": {
      "city": "Ta Xbiex",
      "state": "Ta Xbiex"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18447",
    "locationType": "2",
    "jobOpeningName": "Customer Support Agent",
    "departmentLabel": "Customer Service",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Ta Xbiex",
      "state": "Ta Xbiex",
      "postalCode": "XBX1403",
      "addressCountry": "Malta"
    },
    "datePosted": "2026-04-23",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\">Multiple Group - Who are we?</span></p>\n<p><span> </span></p>\n<p>Welcome to Multiple (<a href=\"https://themultiple.com\" target=\"_blank\" rel=\"noopener noreferrer\">https://themultiple.com</a>), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">The Role</span></p>\n<p><br></p>\n<p><span>As a <span style=\"font-weight: bold\">Customer Support Agent</span>, you will be the face of the brand you represent- handling player queries via email and live chat. Your role will be instrumental in gathering customer feedback and collaborating with internal teams to continually improve the user experience.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities:</span></p>\n<p><br></p>\n<ul>\n<li>Deliver an exceptional level of customer support.</li>\n<li>Act as a liaison between the customer and other departments by escalating issues promptly and effectively.</li>\n<li>Monitor and address customer feedback to support product and service improvements.</li>\n<li>Maintain high customer satisfaction by resolving issues according to company guidelines.</li>\n<li>Collaborate with Fraud and Compliance teams when required.</li>\n<li>Foster a positive, proactive, and professional relationship with both customers and colleagues.</li>\n<li>Promote the values, vision, and products of The Multiple.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Requirements:</span></p>\n<p><br></p>\n<ul>\n<li><span>Fluency in the English language both written and spoken.</span></li>\n<li><span>Strong customer orientation and a desire to go the extra mile.</span></li>\n<li><span>Effective communication skills.</span></li>\n<li><span>Positive attitude and strong team-player mentality.</span></li>\n<li><span>Self-motivated and eager to learn.</span><br><br></li>\n</ul>\n<p><span style=\"font-weight: bold\">Nice to have:</span></p>\n<p><br></p>\n<ul>\n<li><span>Proficiency in additional language is considered an asset.</span></li>\n<li><span>Familiarity with customer support platforms such as Zendesk.</span></li>\n<li><span>Experience working in a multi-brand and/or multilingual environment. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What we Offer:</span></p>\n<p><span> </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Attractive remuneration package</span></li>\n<li><span style=\"font-size: 12pt\">Health Insurance</span></li>\n<li><span style=\"font-size: 12pt\">Wellness benefit (after probation)</span></li>\n<li><span style=\"font-size: 12pt\">Optician/Spectacle and Blue Lens Benefit (after probation)</span></li>\n<li><span style=\"font-size: 12pt\">Breakfast/lunch all week</span></li>\n<li><span style=\"font-size: 12pt\">Monthly snacks allowance</span></li>\n<li><span style=\"font-size: 12pt\">Training support</span></li>\n<li><span style=\"font-size: 12pt\">Modern office facilities</span></li>\n<li><span style=\"font-size: 12pt\">Dog friendly workplace</span></li>\n<li><span style=\"font-size: 12pt\">Exciting Company Events</span></li>\n<li><span style=\"font-size: 12pt\">Monthly beer Fridays</span></li>\n<li><span style=\"font-size: 12pt\">Eur1,000 refer a friend bonus</span></li>\n<li><span style=\"font-size: 12pt\">Relocation Package, if required</span></li>\n<li>One day birthday holiday<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">You should not apply if...</span></p>\n<p><br></p>\n<ul>\n<li><span>You want a normal 9-5 job. This role is not easy &amp; requires an all-in mentality. We`re looking for team members who will put in the work that others won`t.</span></li>\n<li><span>You cannot take constructive feedback.</span></li>\n<li><span>You can`t handle stress and pressure.</span></li>\n<li><span>You have the mindset of \"Quick Money\", this is a marathon, not a sprint.</span></li>\n<li><span>You do not embody our core values.</span></li>\n</ul>",
    "compensation": null,
    "departmentId": "18447",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Support Agent",
    "departmentLabel": "Customer Service",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://multiplegroup.bamboohr.com/careers/321",
    "employmentStatusLabel": "Full-Time"
  }
}