Outpatient Coordinator - Full-time

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    "description": "<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Provides administrative and client support with a primary focus on insurance eligibility, intake coordination, and client engagement. This role serves as a key point of contact for individuals seeking services, ensuring a smooth onboarding experience while supporting accurate eligibility verification and claims readiness. Utilizes office technology (phones, email, EHR systems) to support daily operations and enhance the overall client experience.</span></span></p>\r\n\r\n<p><strong>Why Choose New Mexico Solutions?</strong></p>\r\n\r\n<p><strong>New Mexico Solutions is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.</strong></p>\r\n\r\n<p><strong>We offer:</strong></p>\r\n\r\n<ul>\r\n\t<li>Competitive pay</li>\r\n\t<li>Comprehensive benefits (health, dental, vision, Telehealth)</li>\r\n\t<li>Paid time off + 9 holidays</li>\r\n\t<li>Retirement plan options</li>\r\n\t<li>Tuition reimbursement + free CEUs</li>\r\n\t<li>Clinical supervision</li>\r\n\t<li>Wellness &amp; employee assistance programs</li>\r\n\t<li>Mileage reimbursement for work related travel</li>\r\n\t<li>Public Service Loan Forgiveness (PSLF) - eligible employer&nbsp;</li>\r\n\t<li>Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program</li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Essential Functions:</strong></span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>1. Client Intake &amp; Engagement</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Serve as the first point of contact for clients, creating a welcoming and supportive experience both in person and by phone</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Guide clients through the intake process, gathering required information and ensuring all necessary documentation is completed</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ask appropriate questions to understand client needs and connect them to the correct services and providers</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Conduct outreach, appointment reminders, and follow-ups to support engagement and retention in services</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>2. Insurance Eligibility &amp; Verification (Primary Focus)</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Verify and document insurance eligibility at intake and on an ongoing basis</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Maintain up-to-date knowledge of insurance plans, funding sources, and coverage requirements</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Communicate eligibility status clearly to clients, providers, and referral sources</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Troubleshoot eligibility issues and collaborate with payers to resolve discrepancies</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>3. Claims &amp; Billing Support</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Enter and maintain accurate client and insurance information in the electronic health record (EHR)</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Support clean claims submission by ensuring eligibility and required documentation are complete</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assist with reviewing and resolving claim denials related to eligibility or data entry errors</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>4. Administrative &amp; Provider Support</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Schedule, reschedule, and cancel appointments while coordinating with clinical staff</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Complete check-in/check-out processes, including collection of applicable fees</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Provide administrative support to providers (case managers, therapists, medical staff) as needed</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>5. Medical Records &amp; Documentation</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Create, update, and maintain accurate client records in compliance with agency and regulatory standards</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ensure all required intake and consent documentation is completed and filed appropriately</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Process releases of information accurately and timely</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>6. Customer Service Excellence</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Deliver professional, respectful, and person-centered service to all clients, staff, and community partners</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Maintain a positive, solution-focused approach in all interactions</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>7. Cultural Competency &amp; Engagement</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Provide services in a non-judgmental, inclusive, and culturally responsive manner</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Support engagement of diverse populations through respectful and individualized interactions</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>8. Efficiency &amp; Productivity</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Manage time effectively to meet productivity and documentation standards</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Demonstrate strong organizational skills and attention to detail, especially with eligibility and intake processes</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>9. Professional Development</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Participate in trainings related to insurance, intake processes, and client engagement</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Engage in cross-training to strengthen team support and overall workflow efficiency</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>10. Other Duties</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Complete additional administrative tasks and special projects as assigned</span></span></li>\r\n</ul>\r\n",
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Insurance Eligibility &amp; Verification (Primary Focus)\\r\\n\\r\\n\\r\\n\\tVerify and document insurance eligibility at intake and on an ongoing basis\\r\\n\\tMaintain up-to-date knowledge of insurance plans, funding sources, and coverage requirements\\r\\n\\tCommunicate eligibility status clearly to clients, providers, and referral sources\\r\\n\\tTroubleshoot eligibility issues and collaborate with payers to resolve discrepancies\\r\\n\\r\\n\\r\\n3. Claims &amp; Billing Support\\r\\n\\r\\n\\r\\n\\tEnter and maintain accurate client and insurance information in the electronic health record (EHR)\\r\\n\\tSupport clean claims submission by ensuring eligibility and required documentation are complete\\r\\n\\tAssist with reviewing and resolving claim denials related to eligibility or data entry errors\\r\\n\\r\\n\\r\\n4. 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