Network Operations Center Tech - Sentinel

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    "requisitionDescription": "<div><div><div><div><div><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><span style=\"font-size: 14px; font-family: arial, sans-serif;\">About Us:</span></strong><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;Blackfoot Communications reliably connects business of all sizes across the nation using the latest telecommunication technology in voice, network, and managed services. With focus on strong connections, we also provide dedicated account management with a goal to get to know our clients so we can help advise on the best solution.</span></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">What We Offer:&nbsp;</strong>We offer opportunities in the telecommunications and technology sectors with positions in Western Montana and Eastern Idaho. Blackfoot is proud to offer a competitive salary and a fantastic benefits package that includes; comprehensive medical benefits plan, LTD, life insurance, an outstanding retirement pension plan <em style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">plus</em> a 401k plan that includes employer match, along with other employer paid benefits. We are proud to have received awards and recognition that highlight our strong company culture. These include &quot;Employer of Choice&quot; from the Missoula Job Service Employer&#39;s Council, &quot;Top Tech Employer&quot; from the Montana High Tech Business Alliance, and the &quot;Heart Award&quot; from the United Way of Missoula County in recognition of our ongoing community efforts.</span></p><p data-pasted=\"true\"><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Job Summary</strong></span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\">The NOC Sentinel provides overnight network operations coverage, ensuring the health, security, and reliability of our core network, customer circuits, and managed services. This role responds to alerts, monitors and alerts customers regarding scheduled and emergency maintenances, audits and updates records, and provides support to customers&mdash;regardless of contract size. The Sentinel works independently during overnight hours, collaborating with day-shift NOC Technicians as needed. This is a part-time position.&nbsp;</span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Essential Duties and Responsibilities</strong></span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Network Monitoring &amp; Incident Response</strong></span></p><ul type=\"disc\"><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Monitor network health using advanced network monitoring systems; respond rapidly to alerts and notifications for all customers.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Actively monitor and coordinate scheduled and emergency maintenance activities, ensuring impacted customers are notified promptly and accurately. Track maintenance windows, verify completion, and maintain documentation across all communication platforms including calendars, internal teams, and customer-facing systems.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Coordinate incident response for network events, including identifying, assessing, and escalating issues as needed.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Manage trouble tickets, monitor emails and queues, and provide responsive support for escalations and after-hours issues.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Circuit testing and validation</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Prioritize and resolve on-call responsibilities, including carrier maintenance notifications and customer-impacting events.</li></ul><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Records Management &amp; Auditing</strong></span></p><ul type=\"disc\"><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Audit new and existing circuit records, IP allocations, VLAN allocations, and migrations; correct discrepancies and maintain data integrity.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Update network records, work orders, and service documentation as needed to ensure accuracy and compliance.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Conduct network cleanup tasks, including disconnects and post-maintenance reviews.</li></ul><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Customer Service &amp; Communication</strong></span></p><ul type=\"disc\"><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Provide exceptional support to all customers, regardless of contract value, ensuring timely communication and resolution of issues.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Notify customers of carrier and internal network maintenances and outages, communicating proactively regarding service impacts.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Respond to customer emails, calls, and internal messages during overnight hours.</li></ul><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Collaboration &amp; Flexibility</strong></span></p><ul type=\"disc\"><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Liaise with day-shift NOC Technicians and other departments to ensure seamless handoffs and continuity of service.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Adapt to evolving technologies, processes, and business needs; perform other duties as assigned to support the organization.</li></ul><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Exclusions</strong></span></p><ul type=\"disc\"><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Minimal involvement in network provisioning, circuit builds, or service order fulfillment&mdash;these are handled by day-shift NOC Technicians, who serve as fallback support for this role.</li></ul><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Additional Job Duties and Responsibilities:</strong></span></p><ul><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Perform other duties and responsibilities as required to fulfill job function or as assigned.</li></ul><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Knowledge, Skills, and Abilities:</strong></span></p><p>Knowledge of:</p><ul><li><span style=\"font-size: 14px; font-family: arial, sans-serif;\">company policies, procedures, products and services.</span></li><li><span style=\"font-size: 14px; font-family: arial, sans-serif;\">general office practices and procedures.</span></li><li><span style=\"font-size: 14px; font-family: arial, sans-serif;\">telecommunications industry, data networking, engineering, and related equipment and systems.</span></li><li><span style=\"font-size: 14px; font-family: arial, sans-serif;\">network troubleshooting methodologies.</span></li><li><span style=\"font-size: 14px; font-family: arial, sans-serif;\">time management and organizational skills.</span></li><li><span style=\"font-size: 14px; font-family: arial, sans-serif;\">network systems, network monitoring systems and network equipment.</span></li></ul><p>Skill to:</p><ul><li><span style=\"font-size: 14px; font-family: arial, sans-serif;\">gather and report numerical data and produce statistical reports.</span></li><li><span style=\"font-size: 14px; font-family: arial, sans-serif;\">operate various office equipment such as a computer, copy machine, fax machine and multi-line telephone.</span></li><li><span style=\"font-size: 14px; font-family: arial, sans-serif;\">troubleshoot and provision network services</span></li></ul><p>Ability to:</p><ul><li><span style=\"font-size: 14px; font-family: arial, sans-serif;\">work independently.</span></li><li><span style=\"font-size: 14px; font-family: arial, sans-serif;\">communicate effectively, both in writing and in speaking, with customers, co-workers, and various business contacts in a courteous and professional manner.</span></li><li><span style=\"font-size: 14px; font-family: arial, sans-serif;\">think analytically and be a problem solver while having a good eye for detail.</span></li><li><span style=\"font-size: 14px; font-family: arial, sans-serif;\">work completely and accurately under time constraints and deadlines.&nbsp;</span></li><li><span style=\"font-size: 14px; font-family: arial, sans-serif;\">obtain and maintain a valid driver&rsquo;s license, have a good driving record and be insured under the Company insurance policy.</span></li><li><span style=\"font-size: 14px; font-family: arial, sans-serif;\">maintain confidentiality of Company and customer records when required.</span></li><li><span style=\"font-size: 14px; font-family: arial, sans-serif;\">read, analyze, and interpret reports.</span></li><li><span style=\"font-size: 14px; font-family: arial, sans-serif;\">provide excellent customer service.</span></li><li><span style=\"font-size: 14px; font-family: arial, sans-serif;\">work in a safe and effective manner.</span></li></ul><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Education and Experience: &nbsp;</strong></span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\">Any combination equivalent to the following education and experience that would provide the required knowledge, skills and abilities would qualify. A typical way to obtain the knowledge, skills and abilities would be:</span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\">Associates or Bachelors&rsquo; degree in network/networking or related degree preferred; 1 to 3 years of experience with Internet and other data networks. Network related certification required. Cisco Network Certification preferred. Customer Service Experience preferred.&nbsp;</span><em><span style=\"font-size: 14px; font-family: arial, sans-serif;\">Note: Any noted minimum or maximum years of experience should not be construed as age requirement for consideration; this information is meant to be used as a suggested guideline. </span></em></p></div></div></div></div></div>\n",
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