Customer Care Representative

{
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  "source_hash": "c54fe640887398528a31c6039559b4927eb13f9a6ee919ba174668ce9f3b1fb7",
  "last_changed_at": "2026-05-30T06:04:16.338Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Anaheim, California, 92806, United States",
    "city": "Anaheim",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": 21,
  "salary_min": 19,
  "inferred_at": "2026-06-06T10:23:53.021Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Anaheim, California, 92806, United States",
      "city": "Anaheim",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "list_job": {
    "id": "248",
    "isRemote": null,
    "location": {
      "city": "Anaheim ",
      "state": "California"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18468",
    "locationType": "0",
    "jobOpeningName": "Customer Care Representative ",
    "departmentLabel": "Service Center",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Anaheim ",
      "state": "California",
      "postalCode": "92806",
      "addressCountry": "United States"
    },
    "datePosted": "2026-02-03",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Top Five Reason to work at the bugman</span></span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Positive &amp; Fun company culture</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Support from a loyal customer base</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Dedicated &amp; caring managers</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Excellent training</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Great pay &amp; benefits  </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 16px\">A Message from the President and CEO, Brian Olson</span></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 16px\">I want to personally let you know that here at the bugman we walk our talk and live out our Core Values every day. It's not unusual to be meeting team members here at the bugman that have been with our company for 10, 20, 25 years. It's not by accident- we take care of our team members and our team members take care of our customers.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 16px\">If you are looking for somewhere to call home, you might have just found it - apply today!</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Thank you, Brian Olson</span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Company Overview</span></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 16px\">the bugman, an award-winning pest and termite control company, is now seeking Customer Care Representatives to join our team. We’re growing at a rapid pace and are looking for committed and hard-working individuals dedicated to customer service. We offer competitive benefits, an awesome team culture, and a casual but professional atmosphere. If you have high standards and want to work with the “best of the best,” apply with us!</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 16px\">We're different from other pest and termite companies – we are known in the community for having the highest standards of work, with an undisputed reputation for customer service. Since 1958, our success has been built upon professional application, the highest craftsmanship, and most importantly a team of committed and successful individuals dedicated to customer service.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 16px\">This is not just a “job.” We are offering a career opportunity to work with people who value your work ethic and commitment to quality work. We have very little turnover because we treat our people right! </span></p>\n<p><span style=\"font-size: 16px\"><span style=\"font-family: 'Arial',sans-serif\">At the bugman, we offer a fun and motivating workplace experience. People like working here! Our managers are more like coaches – they provide support and encouragement to be your best. Check our Careers page and see for yourself! </span><a href=\"https://careers.thebugman.com/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Arial, sans-serif\">https://careers.thebugman.com/</span></a></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Position Overview</span></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 16px\">As a Customer Care Representative you will be our customers main point of contact. Ideal applicants will be friendly, professional, engaging, and dedicated to providing our reputation-worthy customer service. This position balances customer service, administrative support, and other team-related responsibilities.</span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 16px\">As a Customer Care Representative, you will</span></span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Operate a multi-line phone system</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Answer and process inbound phone calls</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Create and update client accounts</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Provide administrative support such as filing, organizing paperwork, and other administrative duties as assigned by management</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Requirements</span></span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Minimum 2 years’ office and or call center experience</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Successful completion of a drug screening</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Verifiable references</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Previous experience with Microsoft Visio and Microsoft Office applications</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Termite and Pest Control industry experience is desired, but not required</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Work Schedule</span></span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Full Time</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Monday through Friday, 9:00am to 6:00pm</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">One Saturday a month required </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Attributes Needed to be Successful</span></span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">You pay attention to detail</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">You are customer focused</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">You are committed to meeting deadlines</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">You are reliable and trustworthy</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">You are a phenomenal teammate</span><br></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Competitive Benefits and Compensation</span></span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">$19.00 - $21.00 per hour, Depending on Experience </span><br></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Team Member referral bonuses </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Awards &amp; Incentives </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Kaiser Medical</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">UnitedHealth Dental</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">CoPower Vision</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">401K Retirement Plan</span><br></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Vacation Pay</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Sick Pay</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Holiday Pay</span></li>\n</ul>\n<p><span style=\"color: #222222; font-family: 'Arial',sans-serif\">Here at the bugman we believe that what we do makes a difference in the lives of our neighbors. We take great pride in our work, knowing that we play a part in keeping our community happy and pest-free. We tackle challenges and solve problems with our customers in mind. </span></p>\n<p><span style=\"color: #222222; font-family: 'Arial',sans-serif\">Feel free to reach out to our hiring team at (714) 294-6016 or </span><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: 'Arial',sans-serif\">[email protected].</span></a></p>\n<p><span style=\"color: #222222; font-family: 'Arial',sans-serif\">the bugman is a drug free workplace, complies with California Fair Change Act, and an Equal Opportunity Employer. the bugman does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are by qualifications, merit, and business need.</span></p>",
    "compensation": "$19.00 - $21.00 per hour DOE",
    "departmentId": "18468",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Care Representative ",
    "departmentLabel": "Service Center",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://thebugmanaccount.bamboohr.com/careers/248",
    "employmentStatusLabel": "Full-Time"
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}