Member Service Representative

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    "description": "<p><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-family:'Times New Roman',serif\"><span style=\"color:#ff0000\">POSITION SUMMARY:</span></span></strong></span></p>\r\n\r\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:'Times New Roman',serif\">This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility</span><span style=\"font-family:'Times New Roman',serif\">. </span><span style=\"font-family:'Times New Roman',serif\">Under the supervision of the Welcome Center Director, the Membership Services Representative </span><span style=\"font-family:'Times New Roman',serif\">delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the front desk and lobby area. Actively works on assigned projects that are essential to ensuring that the membership department is able to operate at a high level of excellence and efficiency. The Membership Services Representative offers a flexible schedule Sunday-Saturday. This position may require work on nights and weekends. </span></span></p>\r\n\r\n<p><strong><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:'Times New Roman',serif\">POSITION SCHEDULE: Wednesday and Thursday 6pm-10pm</span></span></strong>&nbsp;<span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:'Times New Roman',serif\">(additional days and times available as needed)&nbsp;</span></span></p>\r\n\r\n<p><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-family:'Times New Roman',serif\"><span style=\"color:#ff0000\">KEY RESPONSIBILITIES:</span></span></strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:'Times New Roman',serif\">Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.</span></span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:'Times New Roman',serif\">Serves as the first point of contact for members, program participants, and community guests. Whether the interaction is in person on phone, must have a customer and service first mentality.&nbsp; </span></span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:'Times New Roman',serif\">Builds genuine relationships with members; helps members connect with one another and to the YMCA.</span></span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:'Times New Roman',serif\">Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.</span></span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:'Times New Roman',serif\">Applies and follows all YMCA policies and standard operating procedures </span></span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:'Times New Roman',serif\">Able to handle money, balance cash drawer, and make change.</span></span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:'Times New Roman',serif\">Ability to communicate and work with other departments.</span></span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:'Times New Roman',serif\">Works on assigned projects and tasks that ensure sound and efficient operations at the Welcome Center which results in improved member experience. </span></span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:'Times New Roman',serif\">All other duties as assigned by supervisor and YMCA Group Leadership.</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-family:Calibri,sans-serif\"><strong><u><span style=\"font-family:'Times New Roman',serif\"><span style=\"color:#ff0000\">YMCA Competencies (Leader):</span></span></u></strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-family:'Times New Roman',serif\">Mission Advancement</span></strong><span style=\"font-family:'Times New Roman',serif\">: Accepts and demonstrates the Y&rsquo;s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.</span></span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-family:'Times New Roman',serif\">Collaboration</span></strong><span style=\"font-family:'Times New Roman',serif\">: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person&rsquo;s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.</span></span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-family:'Times New Roman',serif\">Operational Effectiveness</span></strong><span style=\"font-family:'Times New Roman',serif\">: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high value experience for members.</span></span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-family:'Times New Roman',serif\">Personal Growth</span></strong><span style=\"font-family:'Times New Roman',serif\">: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.</span></span></li>\r\n</ul>\r\n",
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