Service Supervisor

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  "workplace_type": "on_site",
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    "Id": "2427833",
    "Title": "Service Supervisor",
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    "Category": "Service",
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    "JobFunction": "Exempt - Senior Specialist (CC02)",
    "JobSchedule": "Full time",
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        "Longitude": "-73.85753",
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        "PostalCode": "10473",
        "TownOrCity": "Bronx",
        "AddressLine1": "890 Zerega Avenue",
        "AddressLine2": null,
        "AddressLine3": null,
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        "LocationName": "US, NY, Bronx, Cummins Power Systems"
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    "ExternalDescriptionStr": "<p><span>We are looking for a talented Service Supervisor to join our team specializing in Service for Cummins, Inc. in Bronx, NY.</span></p>\n<p><span><strong>In this role, you will make an impact in the following ways:&nbsp;</strong></span></p>\n<ul>\n <li><span>Supervise and coordinate&nbsp;Service Technicians and Team Leaders to ensure efficient work schedules.</span></li>\n <li><span>Communicate repair plans&nbsp;clearly to Technicians, aligning them with customer quotes.</span></li>\n <li><span>Monitor productivity and quality&nbsp;of repairs, providing coaching and feedback for continuous improvement.</span></li>\n <li><span>Support Technicians&nbsp;with first-level assistance and escalate technical issues when necessary.</span></li>\n <li><span>Manage service logistics&nbsp;to ensure safety, quality, and efficiency in operations.</span></li>\n <li><span>Review and develop quotes&nbsp;for accuracy, keeping customers informed of repair status and changes.</span></li>\n <li><span>Participate in continuous improvement&nbsp;by refining processes to meet evolving customer and organizational goals.</span></li>\n <li><span>Maintain customer satisfaction&nbsp;by addressing repair issues promptly and resolving warranty concerns effectively.</span></li>\n</ul>",
    "ObjectVerNumberProfile": "1",
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.",
    "ExternalPostedStartDate": "2026-06-16T15:20:44+00:00",
    "ExternalQualificationsStr": "<p><span style=\"font-family:'arial' , sans-serif;font-size:11pt\"><strong>Education/Experience: </strong></span></p><ul><li><span style=\"font-family:'arial' , sans-serif;font-size:11pt\">College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. </span></li><li><span style=\"font-family:'arial' , sans-serif;font-size:11pt\">This position may require licensing for compliance with export controls or sanctions regulations. </span></li><li><span style=\"font-family:'arial' , sans-serif;font-size:11pt\">Intermediate level of relevant work experience in a technical field, including team leadership experience, required.</span></li></ul><p><span style=\"font-family:'arial' , sans-serif;font-size:11pt\"><strong>Additional Information: </strong></span></p><ul><li><span style=\"font-family:'arial' , sans-serif;font-size:11pt\">Branch is a collective bargain location-Union experience preferred but not required. </span></li><li><span style=\"font-family:'arial' , sans-serif;font-size:11pt\">Preferred work hours: 7am-4pm </span></li></ul><p><span style=\"font-family:'arial' , sans-serif;font-size:11pt\"><strong>Compensation: </strong></span></p><p><span style=\"font-family:'arial' , sans-serif;font-size:11pt\">Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.</span></p>",
    "InternalQualificationsStr": "<p><span style=\"font-family:'arial' , sans-serif;font-size:11pt\"><strong>Education/Experience: </strong></span></p><ul><li><span style=\"font-family:'arial' , sans-serif;font-size:11pt\">College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. </span></li><li><span style=\"font-family:'arial' , sans-serif;font-size:11pt\">This position may require licensing for compliance with export controls or sanctions regulations. </span></li><li><span style=\"font-family:'arial' , sans-serif;font-size:11pt\">Intermediate level of relevant work experience in a technical field, including team leadership experience, required.</span></li></ul><p><span style=\"font-family:'arial' , sans-serif;font-size:11pt\"><strong>Additional Information: </strong></span></p><ul><li><span style=\"font-family:'arial' , sans-serif;font-size:11pt\">Branch is a collective bargain location-Union experience preferred but not required. </span></li><li><span style=\"font-family:'arial' , sans-serif;font-size:11pt\">Preferred work hours: 7am-4pm </span></li></ul><p><span style=\"font-family:'arial' , sans-serif;font-size:11pt\"><strong>Compensation: </strong></span></p><p><span style=\"font-family:'arial' , sans-serif;font-size:11pt\">Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.</span></p>",
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        "Longitude": "-73.92309",
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    "ExternalResponsibilitiesStr": "<p><span style=\"font-family:'arial' , sans-serif;font-size:11pt\"><strong>To be successful in this role you will need the following: </strong></span></p><ul><li><span style=\"font-family:'arial' , sans-serif;font-size:11pt\"><strong>Communicates effectively:</strong> Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.</span></li><li><span style=\"font-family:'arial' , sans-serif;font-size:11pt\"><strong>Customer focus:</strong> Building strong customer relationships and delivering customer-centric solutions.</span></li><li><span style=\"font-family:'arial' , sans-serif;font-size:11pt\"><strong>Diagnostics Application:</strong> Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.</span></li><li><span style=\"font-family:'arial' , sans-serif;font-size:11pt\"><strong>Electronic Service Tool Application</strong>: Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps. </span></li></ul>",
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