SOC Supervisor

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    "description_html": "<p>Are you a natural leader with exceptional multitasking and communication skills? We're seeking a SOC Supervisor to mentor and manage a dynamic shift, and ensure our operations align with our core values. If you're passionate about training, feedback culture, and leading by example, this role is your chance to make a difference and grow with us!</p><p><br></p><p>Compensation: $21.00/hour</p><p><br></p><p>Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.</p><p><br></p><p><strong>We value trusted partnerships.</strong></p><p>We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don’t fit.</p><p><br></p><p><strong>We build to last.</strong></p><p>We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.</p><p><br></p><p><strong>We take the hill.</strong></p><p>We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us.</p><p><br></p><p><strong>We enjoy the journey.</strong></p><p>We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day.</p><p><br></p><p><u><strong>Daily Responsibilities</strong></u></p><ul><li>Being the Shift Managers’ second set of ears &amp; eyes</li><li>Providing real-time feedback and ongoing training of staff on your shifts</li><li>Function as coverage Agent at any level when not supervising</li><li>Partnering with the Shift Manager to ensure appropriate staffing and coverage for shift</li><li>Partnering with the Shift Manager to ensure all stations (including live stations) are online, active, usable, and covered prior to shift beginning</li><li>Managing and communicating up effectively to the Shift Manager on shift regarding staffing needs, events that occurr, etc.</li><li>Ensuring everyday decisions that impact the business align with our core values: Take the Hill, Valued Partnerships, Build to Last and Enjoy the Journey</li><li>Mentor and thought leader on the floor and example of best practices for all Agents</li></ul>",
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      "description": "<p>Description</p><p>Are you a natural leader with exceptional multitasking and communication skills? We're seeking a SOC Supervisor to mentor and manage a dynamic shift, and ensure our operations align with our core values. If you're passionate about training, feedback culture, and leading by example, this role is your chance to make a difference and grow with us!</p><p><br/></p><p>Compensation: $21.00/hour</p><p><br/></p><p>Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.</p><p><br/></p><p><strong>We value trusted partnerships.</strong></p><p>We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don’t fit.</p><p><br/></p><p><strong>We build to last.</strong></p><p>We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.</p><p><br/></p><p><strong>We take the hill.</strong></p><p>We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us.</p><p><br/></p><p><strong>We enjoy the journey.</strong></p><p>We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day.</p><p><br/></p><p><u><strong>Daily Responsibilities</strong></u></p><ul><li>Being the Shift Managers’ second set of ears & eyes</li><li>Providing real-time feedback and ongoing training of staff on your shifts</li><li>Function as coverage Agent at any level when not supervising</li><li>Partnering with the Shift Manager to ensure appropriate staffing and coverage for shift</li><li>Partnering with the Shift Manager to ensure all stations (including live stations) are online, active, usable, and covered prior to shift beginning</li><li>Managing and communicating up effectively to the Shift Manager on shift regarding staffing needs, events that occurr, etc.</li><li>Ensuring everyday decisions that impact the business align with our core values: Take the Hill, Valued Partnerships, Build to Last and Enjoy the Journey</li><li>Mentor and thought leader on the floor and example of best practices for all Agents</li></ul><p>Requirements</p><p><u><strong>Qualities & Skillset</strong></u></p><ul><li>All qualities, skillsets and physical capabilities of SOC Jr Agent, Agent and Sr Agent</li><li>Exceptional multi-tasker</li><li>Exceptional communication skills when managing up, managing down or communicating with external stakeholders</li><li>Ability to give and receive feedback and dedication to building and maintaining a feedback culture</li><li>Leader on the floor </li><li>Proven passion for growing a team centered around our core values and culture</li></ul><p><br/></p>",
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