Associate Customer Account Specialist

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  "last_changed_at": "2026-05-31T17:45:32.967Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Gainesville, FL, Gainesville, Florida",
    "city": "Gainesville",
    "region": "FL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
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  "inferred_at": "2026-06-06T19:39:43.102Z",
  "launch_scope": {
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    "language": "en",
    "location": {
      "raw": "Gainesville, FL, Gainesville, Florida",
      "city": "Gainesville",
      "region": "FL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
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    "countries": [
      "United States"
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  "remote_policy": null,
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  "workplace_type": "on_site",
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{}

{
  "id": "507568",
  "job": {
    "id": "514383",
    "division": {
      "id": "210",
      "name": "Advita Ortho"
    },
    "department": {
      "id": "11420",
      "name": "Customer Service"
    },
    "requisition_id": "EXAC0853",
    "structure_custom_group_one": null
  },
  "url": "https://advitaortho.pinpointhq.com/en/postings/667cab11-59db-4462-bc18-a923ff5b1c18",
  "path": "/en/postings/667cab11-59db-4462-bc18-a923ff5b1c18",
  "title": "Associate Customer Account Specialist",
  "benefits": "",
  "location": {
    "id": "5732",
    "city": "Gainesville",
    "name": "Gainesville, FL",
    "province": "Florida",
    "postal_code": "32653"
  },
  "deadline_at": null,
  "description": "<div><!--block-->Ensure that every customer has “A Great Day in the OR.”&nbsp; Answer customer calls quickly and courteously, responding immediately to any need.&nbsp; Process orders accurately and efficiently to ensure an expedited experience for our customer.</div>",
  "compensation": null,
  "reporting_to": "Marla Reddish ",
  "workplace_type": "onsite",
  "benefits_header": "",
  "employment_type": "full_time",
  "workplace_type_text": "Onsite",
  "compensation_maximum": null,
  "compensation_minimum": null,
  "compensation_visible": false,
  "employment_type_text": "Full Time",
  "key_responsibilities": "<ul><li><!--block-->Learns to partner with independent agencies located within a predetermined geographical area focusing on the intersection between ongoing operations, account/support issues while concentrating on the timely closure of any size of service request.</li><li><!--block-->Learns to optimize fill rate for assigned accounts.</li></ul><div><!--block-->&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; o&nbsp; &nbsp; Receive, evaluate, verify and process consignment, direct sales, and loaner orders.</div><div><!--block-->&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; o&nbsp; &nbsp; Validate all orders for accuracy and highlight potential inconsistencies in accordance with&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;departmental policies, procedures and other regulations</div><ul><li><!--block-->Validate all orders for accuracy and highlight potential inconsistencies in accordance with departmental policies, procedures and other regulations</li><li><!--block-->Learns to advocate on behalf of your customers across Exactech leveraging management as appropriate to highlight and resolve issues.</li><li><!--block-->Learns to identify and highlight pricing discrepancies working with the Pricing Administrator and your customers to resolve.</li><li><!--block-->Learns to investigate invoice discrepancies&nbsp; prior to executing&nbsp; credits/rebills in accordance with departmental policies, procedures and other regulations.</li><li><!--block-->Refer complaints of product failure and facilitate efficient recovery of this product to the Regulatory Department for investigation as necessary.</li><li><!--block-->Provide superior customer service to all internal and external customers.</li><li><!--block-->Know and apply the Quality System and any appropriate Federal and International standards.</li><li><!--block-->Assist and support other employees, teams, and sales personnel as necessary</li></ul>",
  "compensation_currency": null,
  "compensation_frequency": null,
  "skills_knowledge_expertise": "<div><!--block--><strong>Education:&nbsp;</strong></div><ul><li><!--block-->Associate's Degree from an accredited institution required; Bachelor's Degree preferred.</li><li><!--block-->Relevant experience can offset required education</li></ul><div><!--block--><strong>&nbsp;Experience:</strong></div><ul><li><!--block-->2 years Experience in customer service experience or related field&nbsp; required.</li><li><!--block-->Experience in the health care industry preferred.&nbsp;</li></ul><div><!--block--><strong>Functional/Technical Knowledge, Skills and Abilities Required:</strong></div><ul><li><!--block-->Excellent organization, interpersonal and communication skills.</li><li><!--block-->Attention to detail and accuracy.</li><li><!--block-->Ability to handle several projects simultaneously.</li><li><!--block-->Advanced computer skills with an emphasis in word and excel.</li><li><!--block-->Ability to exercise independent judgment and creatively develop/execute tasks under minimal supervision.</li><li><!--block-->Demonstrated ability to learn new tools and systems</li></ul>",
  "key_responsibilities_header": "Key Responsibilities",
  "skills_knowledge_expertise_header": "Skills, Knowledge and Experience"
}