Key Account Manager - FMCG

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{
  "id": "2609689",
  "name": "Key Account Manager - FMCG",
  "office": "County Dublin",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-04-22T08:57:33+00:00",
  "seniority": "experienced",
  "department": "Client Services",
  "occupation": "other",
  "subcompany": null,
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Your mission",
      "value": "<p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The Key Account Manager will play a key role in the successful delivery of client accounts by ensuring high standards of day-to-day account management, KPI tracking, service level compliance, reporting accuracy, and field execution support. Working closely with the Field Management team and internal stakeholders, the successful candidate will help ensure client objectives are delivered effectively, on time, and within budget.</span></p><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">This role also has a significant people management element and requires a hands-on, supportive approach to leading, coaching, and developing team members. The Key Account Manager will be expected to manage performance proactively, provide regular feedback, and support continuous improvement across the team.</span></p><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">This is a fast-paced commercial role that requires strong organisation, attention to detail, sound commercial judgement, and the ability to build strong relationships with both clients and internal teams.</span></p><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Previous FMCG experience is essential. Candidates without FMCG experience will not be considered.</span></p><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Key Responsibilities</span></p><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Client Management</span></p><ul><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Manage the day-to-day delivery of assigned client accounts, maintaining strong and professional working relationships.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Act as a key contact for clients in relation to account performance, KPIs, SLAs, reporting deadlines, and ongoing operational matters.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Ensure client expectations are clearly understood and consistently met through proactive communication and follow-up.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Support and contribute to client meetings, business reviews, and performance update sessions.</p></li></ul><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>KPI, SLA and Reporting Management</strong></span></p><ul><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Monitor account performance against agreed KPIs and service level agreements.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Ensure all client reporting is accurate, timely, and aligned to agreed requirements.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Work with internal teams to gather, review, and present performance data in a clear and meaningful way.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Identify risks to delivery, KPI achievement, or SLA compliance and escalate issues promptly.</p></li></ul><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Field Team Support</strong></span></p><ul><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Work closely with the Field Management team to support the delivery of field activity across client accounts.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Translate client priorities and commercial objectives into clear actions for field teams.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Track field performance, follow up on agreed actions, and help close performance gaps.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Support strong communication between clients, head office, and field teams to ensure smooth operational delivery.</p></li></ul><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">People Management</span></p><ul><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Support the day-to-day management of team members through regular communication, coaching, and guidance.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Create a positive, accountable, and high-performance team culture.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Provide constructive feedback and address performance issues in a professional and supportive manner.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Identify development needs and work with Field Managers to build capability across the team.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Support the resolution of team-related issues fairly, consistently, and professionally.</p></li></ul><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Budget and Commercial Management</strong></span></p><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Support the management of account budgets, ensuring costs are controlled and aligned to plan.</span></p><ul><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Monitor account spend and help maintain profitability across client activity.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Liaise with finance and operational teams to support accurate forecasting and budget reporting.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Ensure client activity is delivered efficiently and with a strong focus on commercial return.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Contract Delivery and Operational Coordination</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Support the execution of client contracts and agreed deliverables across multiple accounts.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Ensure internal processes are followed to maintain a high standard of service delivery.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Coordinate with cross-functional teams to ensure deadlines are met across reporting, field execution, and client commitments.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Maintain accurate account records, documentation, and performance trackers.</p></li></ul><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>What Success Looks Like</strong></span></p><ul><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Client KPIs and SLAs are consistently achieved.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Reporting is delivered accurately and on time.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Client relationships are managed professionally and effectively.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Field activity is executed smoothly and in line with client expectations.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Team members are supported, engaged, and managed effectively.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Budgets are controlled and account performance is commercially sound.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Issues are identified early and resolved quickly.</p></li></ul><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\"><br></p><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\"><br></p><br>"
    },
    {
      "name": "Your profile",
      "value": "<p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\"><br></p><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Essential Experience and Skills</strong></span></p><ul><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">A minimum of 2–4 years’ experience in account management, client services, sales support, or a similar commercial role within the FMCG sector.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">FMCG experience is an essential requirement for this role.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Proven experience managing or supporting client accounts in a fast-paced commercial environment.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Experience working with KPIs, SLAs, reporting processes, and service delivery deadlines.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Experience supporting or managing people, with a coaching-led approach to performance management.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Strong organisational and planning skills, with the ability to manage multiple priorities effectively.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Commercial awareness, including experience supporting budgets, cost control, and profitability.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Strong relationship management skills, with the ability to build credibility with clients and internal stakeholders.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Confident working with data, reporting, and performance metrics.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Strong written and verbal communication skills.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Proactive, solution-focused, and highly detail-oriented.</p></li></ul><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Desirable</strong></span></p><ul><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">A third-level qualification in business, sales, or a related discipline.</p></li><li style=\"font-family:Arial, Helvetica, sans-serif;\"><p style=\"color:rgb(0,0,0);font-family:'Times New Roman';font-size:medium;font-style:normal;font-weight:400;text-transform:none;\">Knowledge of the Irish FMCG market.</p></li></ul><div style=\"text-align:justify;\"><span style=\"font-size:15px;font-family:Calibri, sans-serif;\">INDHP</span></div>"
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  "recruitingCategory": "Permanent Employee"
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