Operations Manager

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    "departmentLabel": "Thames Water Contract - Lanes",
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      "postalCode": "SE2 9AQ",
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    "datePosted": "2026-05-15",
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Operations Manager</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 &amp; 250 respectfully.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">As an Operations Manager you will be a key part of the management team and you will oversee high-level HR duties, liaising with the Recruitment Department to manage depot requirements and setting training standards. You will also be responsible for the analysis and improvement of the organisational processes, and work to improve quality, productivity and efficiency for your region. This is a field and office-based role covering the Home Counties North region where you will work to improve customer service and wastewater network performance through effective leadership and the performance management of staff. You will be responsible for the management of the supply chain and analysing performance ensuring that targets are hit. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Position: </span>Operations Manager</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Job Type: </span>Permanent, full time</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Location: Crossness STW, London, Greater London</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Hours: </span>Monday to Friday, 40 hours per week, plus participating in the on-call rota</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Salary: </span>Competitive, dependent on experience</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Benefits: </span>24 days paid holiday per year (plus bank holidays); mobile phone; laptop; competitive pay; company vehicle; company health scheme; workplace pension</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">STRICTLY NO AGENCIES PLEASE </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">About the role:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 15px\">Due to continued growth and development, we are now looking for customer focused people to join us in our Utility Division, working on our Thames Water contract service to deliver real and effective solutions to waste-water network and drainage problems. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 15px\">The Operations Manager will:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Be responsible for the operational performance management and development of Field Managers, Technical Specialists and Field Support Administrators and associated field resources to ensure both quality and quantity at maximum efficiency</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Provide on and off-site management of the Field Managers ensuring that you coach and provide feedback to them using reports generated by the central performance team</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Develop and implement continuous improvements within company processes and field activities to improve customer service and internal visibility of performance</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Improve and develop internal communications by having active discussions with the Command Centre, TWUL and supply chain</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Liaise with the Regional Manager to agree daily/weekly field availability and work composition</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Manage regional resources/vehicle profile issues </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Manage the complaints and ensure resolution through direct action</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ensure Health and Safety compliance is met throughout the business conducting regular site audits within the region </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Required Experience:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">You will have strong managerial experience</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">You will be a natural leader and confident in managing as you will have a team of Field Managers, Technical Specialists and an Field Support Administrator looking to you for guidance and support</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">You will have strong interpersonal skills and the ability to develop relationships with key stakeholders within the business</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">The successful candidate will be fully proficient in the Microsoft Office Suite</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">The ability to multitask and prioritise your workload</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">The successful candidate must have a Full UK Driver's Licence</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">This is an exciting opportunity to work for a market leading business with a fantastic company culture to match! </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\"><em><span style=\"font-size: 15px\">We are an equal opportunities employer and welcome applications from under-represented areas of the community.</span></em></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\"><em><span style=\"font-size: 15px\"><span style=\"color: #0000ff; font-size: 15px\">Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.</span></span></em></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\"><em><span style=\"font-size: 15px\"><span style=\"color: #0000ff; font-size: 15px\"><span style=\"color: #ff0000\">Please note: we do reserve the right to close this advertisement early if we receive a high volume of suitable applications. </span></span></span></em></span></p>",
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