Sr. Analyst - ERP

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    "datePosted": "2026-04-22T04:00:00.000Z",
    "description": "<h2>Company Profile</h2>\n<p><strong>Lennox (NYSE: LII)</strong> Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.</p>\n<h2>Job Description</h2>\n<p>The <strong>ERP Analyst </strong>is responsible for the following:</p>\n<ul>\n <li>Good practical experience with SAP ABAP.</li>\n <li>Technical Analysis, Designing, Solutioning, Code Reviews and Testing the of SAP developments.</li>\n <li>Strong experience in SAP Production Support and Operations, including: \n  <ul>\n   <li>Handling L1.5 / L2 support tickets</li>\n   <li>Managing Incidents, Problems, Service Requests, and Change Requests</li>\n   <li>Root Cause Analysis (RCA) for recurring and critical issues</li>\n  </ul></li>\n <li>Ensure adherence to Support SLAs which include: \n  <ul>\n   <li>Incident prioritization and resolution</li>\n   <li>Tracking and meeting response / resolution timelines</li>\n   <li>Proactive risk and issue management during peak business cycles.</li>\n  </ul></li>\n <li>Ability to resolve medium-to-complete technical issues independently and manage business-critical incidents. </li>\n <li>Experience working in 24x7 global support models, coordinating with functional teams, business stakeholders, Basis, and third-party vendors. </li>\n <li>Good understanding and cross-functional working knowledge of SD, MM, PP, FI modules. </li>\n <li>Author and validate Technical Specification documents and create Unit Test plans and Test Scripts. </li>\n <li>Actively participate in SAP system upgrades, enhancement packs, and patching activities, including: \n  <ul>\n   <li>Impact analysis</li>\n   <li>Code remediation</li>\n   <li>Regression testing support</li>\n  </ul></li>\n <li>Keep abreast of SAP releases, enhancements, and new functionalities, and perform application research to recommend improvements. </li>\n <li>Ensure compliance with development standards, data standards, transport management, and audit requirements. </li>\n</ul>\n<p>Demonstrate strong verbal and written communication skills, especially in stakeholder updates and incident communications</p>\n<h2>Qualifications</h2>\n<ul>\n <li>Bachelor’s Degree – Engineering or Computer Science</li>\n <li>4-6 years overall SAP experience with minimum 1 End to End Implementations and at least 1 Support Project.</li>\n <li>Must be expert at testing and debugging procedures. </li>\n <li>Must be able to evaluate user requirements relative to current application functionality. </li>\n <li>Requires clear written and verbal communication in a technical context.</li>\n <li>Should have thorough knowledge on Reports, RFCs, Forms, OOPS ABAP, Data conversions – BDC, LSMW, BAPI, Enhancements, BADI, IDOC’s, ALE, </li>\n <li>SAP TM, SAP EWM, HANA, Workflows Knowledge is an added advantage.</li>\n <li>Able to work with Business, Functional and Technical Teams.</li>\n <li>Proven ability Delivering complex and time sensitive projects.</li>\n <li>Excellent analytical skills and the ability to provide alternative solutions to technical problems.</li>\n</ul>",
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