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"description": "<p><span style=\"font-weight: bold\">About LJI</span></p>\n<p><br></p>\n<p>Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines.<br>Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships.<br>Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide.</p>\n<p> </p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Our Impact:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">400+ million members connected through our platform.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Trusted by 100+ global brands/partners, driving loyalty and brand devotion worldwide.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em>Proud to be a Three-Time Champion for Best Technology Innovation in Loyalty!!</em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Explore more about us at <a href=\"https://www.lji.io/\" target=\"_blank\" rel=\"noopener noreferrer\">www.lji.io</a>.</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(34, 34, 34)\">The Opportunity:<br><br></span></span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">If you are an enterprising individual with a genuine passion for customer engagement and are excited about a career opportunity to offer unique Loyalty solutions to business' challenging problems, this role could be an excellent fit for you. As a Business Analyst in Customer Success team, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers. </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What will you Do:<br><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">A Blend of Business Consulting and Product Expertise, your responsibilities will encompass both business consulting and product expertise, enabling you to make a holistic impact on our clients' success. You'll:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Develop comprehensive business cases and market feasibility analyses.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Design, deliver, and maintain training programs for client users.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Collaborate with the product management team to drive innovation and deliver transformative product features.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Develop high-impact product marketing collaterals, including white papers and presentations.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What are we looking for (Must Haves):<br></span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">An exceptional individual who thrives in a fast-paced, dynamic environment and possesses:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">A University degree or diploma in Computer Science or Business Administration or a related discipline from an accredited institution.</span></li>\n<li><span style=\"font-size: 12pt\">Up to 3 years of client delivery experience in Business Analysis/Enterprise Product Implementation.</span></li>\n<li><span style=\"font-size: 12pt\">Relevant experience in Member Experience, CX or Loyalty SaaS implementation domain.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> Exceptional interpersonal skills and a problem-solving mindset.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> Proven ability to manage complex priorities and projects under pressure.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> A meticulous approach to work, demonstrating attention to detail and a commitment to excellence.<br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Additional qualifications that enhance your profile:<br></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Certification in business analysis.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience with scaled agile methodologies.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Familiarity with various delivery methodologies.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience with modern tools used in Agile implementations like Jira, Miro, Asana.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Knowledge of open-source technologies and emerging trends in machine learning, AI, big data, blockchain, and cloud infrastructure.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(34, 34, 34)\">Why should you consider us?<br><br></span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; 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