Technical Lead

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    "description_html": "<span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">PSB Job Description</span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Key Responsibilities</b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b>Customization & Configuration:</b> Configure Oracle Service Cloud (formerly RightNow) to meet business requirements, including custom fields, workspaces, workflows, and incident management workflows.</span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b>Development:</b> Utilize PHP, HTML, CSS, and JavaScript for customization and to develop custom plugins for Agent Desktop.</span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b>Integration:</b> Build and maintain integrations between OSC and other systems (e.g., Salesforce, ERP, CRM, Oracle Field Service) using APIs, OIC, or ODI.</span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b>Business Logic:</b> Develop and implement business logic for reporting requirements using Groovy scripts.</span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b>Support & Troubleshooting:</b> Provide ongoing maintenance, troubleshoot application issues, and manage service requests with Oracle Support. </span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Required Skills & Qualifications</b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b>Experience:</b> 3–5+ years of hands-on experience with Oracle Service Cloud (OSvC) development.</span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b>Technical Expertise:</b> Strong proficiency in PHP, JavaScript, HTML5, and CSS3.</span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b>Oracle Knowledge:</b> Familiarity with Oracle Field Service (OFS), CPQ is highly desirable.</span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b>APIs:</b> Experience with SOAP and REST web services for integration.</span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b>Analytical Skills:</b> Strong problem-solving abilities and experience in fit-gap analysis</span></span></span></li></ul><br> <p>***</p>\n\n<p>Concord is an execution partner helping organizations drive digital transformation, modernization, and scalable technology solutions. We deliver results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!</p>",
    "description_text": "PSB Job Description\n Key Responsibilities Customization & Configuration:  Configure Oracle Service Cloud (formerly RightNow) to meet business requirements, including custom fields, workspaces, workflows, and incident management workflows.\n Development:  Utilize PHP, HTML, CSS, and JavaScript for customization and to develop custom plugins for Agent Desktop.\n Integration:  Build and maintain integrations between OSC and other systems (e.g., Salesforce, ERP, CRM, Oracle Field Service) using APIs, OIC, or ODI.\n Business Logic:  Develop and implement business logic for reporting requirements using Groovy scripts.\n Support & Troubleshooting:  Provide ongoing maintenance, troubleshoot application issues, and manage service requests with Oracle Support.\n Required Skills & Qualifications Experience:  3–5+ years of hands-on experience with Oracle Service Cloud (OSvC) development.\n Technical Expertise:  Strong proficiency in PHP, JavaScript, HTML5, and CSS3.\n Oracle Knowledge:  Familiarity with Oracle Field Service (OFS), CPQ is highly desirable.\n APIs:  Experience with SOAP and REST web services for integration.\n Analytical Skills:  Strong problem-solving abilities and experience in fit-gap analysis\n  ***\n Concord is an execution partner helping organizations drive digital transformation, modernization, and scalable technology solutions. We deliver results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!",
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      "datePosted": "2026-05-06",
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