Operations Specialist, Project Management & Sales

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    "ExternalDescriptionStr": "<div style=\"font-family: &quot;Segoe UI&quot;; font-size: 14px; font-style: normal; font-weight: 400; line-height: 20px;\"><h2>What if you could redefine what’s possible? With us, you can.</h2><div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">With us, you can. You want Purpose. Growth. Opportunity. People who get it.<br>We are the home of ambitious, passionate, and innovative world shapers.<br>With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.<br>We are pathfinders and impact makers.<br>We are Visioneers.<br>We are WSP.</div><hr><h2>The Opportunity</h2><div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\"><strong>Build the Future with Us</strong></div><div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">As an <strong>Operations Specialist, Project Management &amp; Sales;</strong> you will play a critical role in supporting the <strong>Opportunity to Cash (O2C)</strong> function within WSP’s <strong>Horizon Program</strong>. Working closely with global stakeholders, you will help ensure the stability, performance, and continuous improvement of Oracle Fusion CX and PPM operational environments. This role offers the opportunity to influence enterprise‑wide processes, enhance service delivery, and contribute to a best‑in‑class operational support model across regions.</div><hr><h2>Your Impact</h2><ul><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Assist in the management of incident (INC) management processes to address and resolve operational issues promptly and within defined service level agreements and targets.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Handle access request management, including monitoring downgrades and deactivations, and advising on subscription and license requirements.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Manage license subscription processes to ensure compliance and cost‑effectiveness.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Participate in the RPL forum to support discussions and enterprise decision‑making.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Provide performance management and operational oversight for the AMS team.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Ensure security management and compliance, maintaining audit trails across all operational processes.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Collaborate with Organisational Change Management (OCM), Solution Architects, and regional teams to integrate solutions effectively into operations.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Enforce enhancement request processes through ServiceNow, preventing back‑channeling.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Support the operational support strategy for the Oracle Fusion environment.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Provide leadership and collaborate with Global Process Leads to advance the objectives of the Horizon Platform Operations team.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Identify areas of improvement within functional areas and partner with Operations and Enhancement Leads to prioritize value‑added deliverables.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Work with vendors and WSP Horizon technical teams to oversee the health and performance of Oracle Fusion, increasing availability, reliability, and first‑call resolution.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Support monthly operations scorecards using a data‑driven approach to identify trends, root causes, progress, and recommended next steps.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Help identify monthly capacity requirements to ensure support teams meet inflow demand and backlog SLA targets.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Collaborate cross‑functionally to drive repeatable and efficient process improvements.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Provide functional solution expertise within Oracle Fusion modules and support advanced technical solutions, testing, batch processing, and patching reviews.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Identify design issues and work with business partners, process leads, solution architects, and business analysts to develop viable alternatives.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Support cross‑functional alignment across all in‑scope processes and inter‑dependencies.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Work closely with functional leaders to ensure system stability and performance aligned with design intent.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Monitor and track systems to ensure timely resolution of issues.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Partner with functional and testing teams to deliver high‑quality, timely outcomes and address cross‑functional impacts.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Cooperate with Audit, Security, and Compliance teams to meet IT Governance Controls (52‑109).</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Ensure adherence to security policies across operations.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Contribute to a strong and diverse team, leveraging complementary skills and perspectives to achieve operational goals.</li></ul><hr><h2>The Skills That Set You Apart</h2><ul><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Bachelor’s degree in Business Administration, Operations Management, or a related field.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">5 years of specialization in operations management, ideally within sales and/or project management environments.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Strong analytical capabilities with the ability to interpret data and drive informed decisions.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Demonstrated experience in process optimization, effectiveness, and continuous improvement.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Experience supporting large, multi‑national operational environments.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Excellent communication and leadership skills with the ability to collaborate across functions and regions.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Knowledge of compliance, audit, and security management practices.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Experience with ServiceNow, Jira, or similar enhancement request platforms.</li></ul><hr><h2>Why Choose WSP?</h2><div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">Why Choose WSP? We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.</div><ul><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Proudly Canadian – we are a Top 100 Employer in Canada for 2026.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Limitless opportunities start here. Whether it’s across the country or around the globe, we help you tailor your role to match your ambition — because your growth drives ours.</li><li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Flexible work, real balance – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.</li></ul><div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">#WeAreWSP</div><hr><h2>Compensation</h2><div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\"><strong>Compensation:</strong><br>AB, BC, NT, NU, SK &amp; YT: <strong>$98,800 – $130,800</strong><br>MB &amp; ON: <strong>$90,100 – $124,100</strong><br>NB, NL, NS, PE &amp; QC: <strong>$89,200 – $118,500</strong></div><div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\"><br><strong>Disclosure:</strong><br>The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.</div><hr><h2>Ready to Shape the Future?</h2><div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">Join WSP and help deliver operational excellence that powers projects, supports communities, and advances humanity — across Canada and beyond.<br><br><br>#LI-Hybrid</div></div>",
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