Customer Success Manager

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    "id": "416",
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    "atsLocation": {
      "city": "Porto",
      "state": null,
      "country": "Portugal",
      "province": "Porto District"
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    "departmentId": "18802",
    "locationType": "1",
    "jobOpeningName": "Customer Success Manager",
    "departmentLabel": "Sales#exads",
    "employmentStatusLabel": "Full-Time"
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    "datePosted": "2026-06-03",
    "atsLocation": {
      "city": "Porto",
      "state": "Porto District",
      "country": "Portugal",
      "countryId": "172"
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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">The Company</span><br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">EXADS is an international software start up specialising in ad tech. In business since 2013, EXADS is a self sufficient, well funded and privately owned company with offices in Dublin and Porto. We are part of a wider group called EXOGROUP which is headquartered in Barcelona and has an office in Valencia, made up of 200+ talents.</span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\">At EXADS, we actively develop and maintain our own proprietary ad-serving technology platform and custom-built infrastructure enabling us to innovate and deploy new features and functionality quickly in a fast-moving and demanding industry. We are revolutionising the online ad-serving industry for advertisers, publishers and networks alike.</span><br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">The Role:</span><br></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">As EXADS continues to grow, we're looking for a versatile Customer Success Manager to join our team. You'll be the primary point of contact for our clients, balancing excellent support delivery with identifying growth opportunities. This role is perfect for someone who enjoys both helping customers succeed and contributing to revenue growth.</span><br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Responsibilities:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Advocate and main point of contact for EXADS SaaS products with external clients</span></li>\n<li><span style=\"font-size: 12pt\">Having an in-depth knowledge of EXADS SaaS products, their value proposition and communicating these to clients</span></li>\n<li><span style=\"font-size: 12pt\">Onboarding and educating new EXADS clients as they get started with the platform</span></li>\n<li><span style=\"font-size: 12pt\">Addressing client issues and working on possible solutions</span></li>\n<li><span style=\"font-size: 12pt\">Guiding and providing support for any technical and/or API integrations</span></li>\n<li><span style=\"font-size: 12pt\">Acting as the voice of the customer internally</span></li>\n<li><span style=\"font-size: 12pt\">Collaborating with Product and Engineering on new feature requests, enhancements and issues reported from clients</span></li>\n<li><span style=\"font-size: 12pt\">Working cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer focus is ingrained in our processes, and that the customer needs are addressed and fulfilled</span></li>\n<li><span style=\"font-size: 12pt\">Having an in depth knowledge of the EXADS product roadmap for the purposes of onboarding but also with a view to upselling and cross selling</span></li>\n<li><span style=\"font-size: 12pt\"><span>Identifying expansion opportunities and partnering with Sales to successfully close such opportunities</span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">You have:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Previous experience in digital advertising/marketing/a SaaS company</span></li>\n<li><span style=\"font-size: 12pt\">Previous experience in a customer-facing role/environment: customer support and account management will be highly valued</span></li>\n<li><span style=\"font-size: 12pt\">You are IT literate and computer savvy</span></li>\n<li><span style=\"font-size: 12pt\">Must have the ability to grasp new technical concepts quickly</span></li>\n<li><span style=\"font-size: 12pt\">Excellent level of English, both spoken and written (any additional languages are a big plus)</span></li>\n<li><span style=\"font-size: 12pt\">Prior experience with CRM &amp; Ticket management solutions - a working knowledge of Hubspot and/or Jira are advantageous.</span></li>\n<li><span style=\"font-size: 12pt\">Excellent time management, communication, and interpersonal skills</span></li>\n<li><span style=\"font-size: 12pt\">Degree-educated in a relevant field OR equivalent experience.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\"><br></span><span style=\"font-weight: bold\">Considered a plus:</span></span><br></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">You understand the world of B2B SaaS companies.</span></li>\n<li><span style=\"font-size: 12pt\">You are bi-lingual</span></li>\n<li><span style=\"font-size: 12pt\">You are a critical thinker and have a keen eye for problem-solving.</span></li>\n<li><span style=\"font-size: 12pt\">You have the drive to learn and grow your technical and process knowledge base.</span></li>\n<li><span style=\"font-size: 12pt\">You are comfortable working in a startup-like environment, and able to work both with the team and autonomously depending on the task at hand.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What we offer:</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">We offer a position in a young, dynamic and international environment and the opportunity for permanent training, personal development, ambitious career growth and a competitive salary based on experience. Critical skills visa and relocation package can also be offered to the right candidate.<br></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Most of all, we offer a position in a team that thrives on achievement, success and leadership within our industry. Our core company value is innovation: where people and creativity drive innovative technology. If you have a passion for open-source software and enjoy working in a fast-paced, challenging but rewarding environment, this position is for you!</span><br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Experience our benefits</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Flexible start times;</span></li>\n<li><span style=\"font-size: 12pt\">Summer Schedule;</span></li>\n<li><span style=\"font-size: 12pt\">Private health insurance;</span></li>\n<li><span style=\"font-size: 12pt\">Remote work from home; </span></li>\n<li><span style=\"font-size: 12pt\">Home office set up budget of 500 Euros;</span></li>\n<li><span style=\"font-size: 12pt\">Your Birthday off as a paid holiday;</span></li>\n<li><span style=\"font-size: 12pt\">Access to quality trainings through Udemy platform;</span></li>\n<li><span style=\"font-size: 12pt\">Additional internal and external trainings through our EXOGROUP University program;</span></li>\n<li><span style=\"font-size: 12pt\">Up to 1500 Eur of training budget and 5 days of study leave, every year;</span></li>\n<li><span style=\"font-size: 12pt\">Flexible compensation of 500 Euros/year;</span></li>\n<li><span style=\"font-size: 12pt\">Spanish, English, and Portuguese language lessons;</span></li>\n<li><span style=\"font-size: 12pt\">Employee referral program bonus - Earn 2500 Euros by referring someone!</span></li>\n<li><span style=\"font-size: 12pt\">Subsidized Well-being activites;</span></li>\n<li><span style=\"font-size: 12pt\">Exciting team buildings in locations such as Ibiza;</span></li>\n<li><span style=\"font-size: 12pt\">Calm App subscription;</span></li>\n<li><span style=\"font-size: 12pt\">Office Perks;</span></li>\n<li><span style=\"font-size: 12pt\">Meal card;</span></li>\n<li><span style=\"font-size: 12pt\">Relocation Package;</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span>Is this not the right role for you? Then make sure to check out all other roles we have open for you on our </span><a href=\"https://www.exogroup.com/careers\" target=\"_blank\" rel=\"noopener noreferrer\">careers website</a><span>.</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><em>The companies that are part of </em><a href=\"https://www.exogroup.com/\" target=\"_blank\" rel=\"noopener noreferrer\"><em>EXOGROUP</em></a> <em>are the data controllers regarding your personal data, in order to consider your application for present or future vacancies in our organization. For more information about the processing of your personal data and on how to exercise your rights of access, rectification, suppression, limitation, portability and opposition please visit the </em><a href=\"https://www.exogroup.com/data-protection-informative-clause-for-candidates/\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Protection Informative Clause Candidates.</em></a></span></p>",
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