Operations Director – Americas

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    "description_html": "<p><strong>Operations Director – Americas – High-Value &amp; Secure Logistics</strong></p><p><br></p><p><strong>Who We Are</strong></p><p>ICAT is a leading global logistics solutions provider built on innovation, collaboration, and a commitment to excellence. Through our fully integrated international network, we support clients facing high-stakes supply chain challenges, executing complex shipments with precision and accountability.</p><p><br></p><p>As part of the ICAT network, AVA Global Logistics represents our specialized division focused on secure, high-value asset transportation, including banknotes, refined and unrefined precious metals, and other valuable commodities. To support AVA’s expansion into additional high-value sectors and further strengthen ICAT’s capabilities, we are looking for top-tier talent to join our growing team.</p><p><br></p><p><strong>The Opportunity</strong></p><p>We are hiring a Operations Director – Americas to lead regional secure logistics operations, with significant oversight of cash processing and banknote operations.</p><p>This is a senior leadership role responsible for operational performance, Federal Reserve compliance, CIT oversight, and third-party cash processing governance across the Americas.</p><p>The role includes hands-on leadership in daily cash processing activities in the New York and New Jersey market.</p><p><br></p><p><strong>What You’ll Be Responsible For</strong></p><p>• Drive multi country operational performance across secure logistics environments</p><p>• Own KPIs across service, cost, quality, and safety</p><p>• Align operational capacity with commercial growth and client commitments</p><p>• Oversee third party cash processing providers and CIT partners</p><p>• Ensure full compliance with U.S. Federal Reserve deposit standards and documentation requirements</p><p>• Lead end to end banknote handling including vaulting, reconciliation, shipment integrity, and deposit execution</p><p>• Govern counterfeit detection, discrepancy resolution, balancing controls, and variance management</p><p>• Track shortage and overage rates, deposit timeliness, and operational risk indicators</p><p>• Enforce high security standards across all operations</p><p>• Maintain regulatory compliance in high value and high risk logistics environments</p><p>• Strengthen operational controls, audits, and risk mitigation processes</p><p>• Lead and develop regional operations teams</p><p>• Build accountability, ownership, and performance culture</p><p>• Drive succession planning and leadership capability</p><p>• Champion a customer-centric mindset and ensure consistent, high-quality service.</p><p>• Monitor and improve service levels, ensuring client satisfaction and contractual adherence.</p><p><br></p><p><strong>What We’re Looking For</strong></p><p>• 10+ years leading regional or multi country operations in secure logistics, cash processing, or high value environments</p><p>• Direct experience in cash processing, banknote logistics, or CIT operations</p><p>• Strong knowledge of Federal Reserve compliance and regulatory frameworks</p><p>• Proven success managing third party providers in secure environments</p><p>• Experience leading cross border teams</p><p>• Bachelor’s degree in Business, Logistics, Operations Management, or related field</p><p>• Fluent English. Additional languages are a plus</p><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Be part of a globally respected valuables logistics organization</li><li>Operate in a role with real strategic influence</li><li>Work across international markets and high-profile clients</li><li>Shape and elevate security standards across an entire region</li><li>Join a culture that values professionalism, precision, and proactive risk management</li></ul><p>Salary Range: Competitive starting salary from $130,000</p><p>Some travel required (by air and car) to support multi-site national operations.</p><p><br></p>",
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