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HomeCompaniesBrassRing 25633 / 5439Tech Support Associate

Tech Support Associate

BrassRing 25633 / 5439 · Active · IBM Kenexa BrassRing

Job facts

FieldValue
CompanyBrassRing 25633 / 5439
TitleTech Support Associate
Normalized title-
Department / team-
LocationThis position is based in Richardson, TX, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerIBM Kenexa BrassRing
Posted / first seen / 2026-05-29
Changed / last seen2026-06-02 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from BrassRing 25633 / 5439.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through IBM Kenexa BrassRing.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in This position is based in Richardson.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyBrassRing 25633 / 5439
Source0e748c41-a187-4d01-b50f-a25125e6422e
ATS providerIBM Kenexa BrassRing

Description

As a Tech Support Associate, you will provide support to consulting and technical teams by contributing to various stages of telecom network implementation and network maintenance life cycle. You will assist the team by providing network maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency. Basic Qualifications: • This position is based in Richardson, TX . Candidates must reside within a reasonable commuting distance or be willing to relocate. The role may involve occasional travel and/or relocation as required. • High School Diploma/GED or equivalent educational qualification. • Proficient in both oral and written communication, ensuring clarity and professionalism in all interactions • Exposure to computer operating skills • Attention to detail and problem-solving abilities. • Candidate must be willing to provide project support to the client during business hours (6:00 a.m. -10:00 p.m. CST, Monday through Sunday). The role requires working an 8-hour shift per day within the specified business hours, totaling 40 hours per week across 5 working days. Weekly Off’s can be any 2 days between Monday and Sunday, weekly offs will not be consecutive days, and it will be split between Monday to Sunday. • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time Preferred Qualifications: • Basic understanding of TCP/IP, DNS, DHCP, VLANs, subnetting, NAT, and common ports/protocols. • Familiarity with switching and routing fundamentals. • Troubleshooting experience with wired and wireless connectivity. • Basic knowledge of firewall concepts and VPN fundamentals. Responsibilities include but not limited to: • Support in Order to Cash functionality (End to End workflow starting from Order Entry till Activation) in Service Delivery. • Develop, maintain and manage customer relationships from the operational to executive levels throughout the organization. • Serves as primary technical point of contact for the implementation and regroom team, interfacing with engineering, service delivery, internal and external partners and customers. • Demonstrates understanding of disconnect design/offnet workflow, various apps/tools and processes to help efficiently manage and support customer requested disconnects and DCO research. • Coordinate with Customer on understanding their requirement based on the request they submitted. • Provide centralized L1 operational support for FTTH service delivery by assisting field technicians and internal teams via multiple contact channels, ensuring timely progression of customer service orders. • Support service restoration and provisioning activities by performing or guiding tasks such as Optical Network Terminal changes, activations, and service provisioning, and validating completion criteria to restore customer services. • Maintain accurate facilities, network mapping, and logical inventory across copper and fiber service areas by implementing mapping/inventory updates, correcting discrepancies/out-of-sync conditions, and ensuring systems of record reflect network reality. • Triage and resolve order fallouts by identifying blockers, • Trouble-shoot issues, document process, review checklists, and develop reference implementations • Understand the existing system and processes to document • In addition to the above, based on the area of work like application development, infra support, cyber support, Microsoft office, service now, associated areas of responsibility will apply The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.

Full job record

Job ID0403cbe3e9fae5f7a9f20660e4517cae15de8ac3
Org ID13d943b8-b105-4254-9f0f-f09ef59e9f04
Source ID0e748c41-a187-4d01-b50f-a25125e6422e
Board ID0e748c41-a187-4d01-b50f-a25125e6422e
Provideribm_kenexa_brassring
Provider Job Key2244818
TitleTech Support Associate
Normalized Title
Statusactive
Activeyes
Location Text
Department
Team
Employment Type
Workplace Type
Remote Policy
CountryUnited States
RegionTX
CityThis position is based in Richardson
Salary Raw
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Source URLhttps://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25633&siteid=5439&jobid=2244818
Apply URLhttps://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25633&siteid=5439&jobid=2244818
First Seen At2026-05-29 19:50:32Z
Last Seen At2026-06-06 19:09:04Z
Last Checked At2026-06-06 19:09:04Z
Last Changed At2026-06-02 10:35:22Z
Inactive At
Source Posted At
Source Updated At2026-04-24 00:00:00Z
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