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Customer Service Rep

Ae1441a8 Cf2d 4400 8e99 9ef38b00784b 19000101 000001 · Elkridge, MD, US, Elkridge, MD · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyAe1441a8 Cf2d 4400 8e99 9ef38b00784b 19000101 000001
TitleCustomer Service Rep
Normalized title-
Department / team-
LocationElkridge, MD, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2021-06-09 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Ae1441a8 Cf2d 4400 8e99 9ef38b00784b 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Elkridge.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyAe1441a8 Cf2d 4400 8e99 9ef38b00784b 19000101 000001
Source842dafb6-fdb7-4411-a62c-d0d5e4e680d7
ATS providerADP Workforce Now Recruiting

Description

Position Overview: This position is responsible for supporting the Haines’ customer base through verbal and electronic communication concerning our products and services for both internal and external teams. Duties include Answer incoming phone calls Place outgoing phone calls Answer and respond to emails to place or do maintenance on orders Respond to customer requests and concerns Assist customers through troubleshooting and helping to work through issues Stay up to date on product knowledge Fully understand order process knowledge Backorder maintenance & communication to external customer/teams Open order & unprocessed order and mill direct order research & maintenance Process return authorizations Answer customer inquiries about products, orders, and inventory Check manufacturers for stock availability Assist Haines sales team as necessary Participate in promotions and add-on sales Work cross-departmentally for resolutions Adhere to policies made by the company Follow process changes Communicate within the CS team about daily order/customer/process updates Advise management of immediate customer/internal issue or concerns Support the goals established for the Customer Service team, which compliment corporate initiatives. Such goals include timely responses to email and maintaining service levels for phone inquiries including maintaining an average speed of answer of 2 minutes or less Other duties as assigned Job Requirements: High School Diploma required, with an Associate's or Bachelor's degree preferred At least three years of experience in call center or customer service environment. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Excellent oral and written communication skills. Effective problem solving and motivational skills. Strong analytical, negotiation and people skills. Self-motivated and dependable, with the ability to work flexible hours. Ability to receive input and provide feedback to create a cohesive work environment.

Full job record

Job ID03e94f0b8c54636e9fc2b7d614df1864bfa48d82
Org ID412d0d1c-4648-4b71-8e68-e10b7f6c44ac
Source ID842dafb6-fdb7-4411-a62c-d0d5e4e680d7
Board ID842dafb6-fdb7-4411-a62c-d0d5e4e680d7
Provideradp_workforcenow
Provider Job Key389818
TitleCustomer Service Rep
Normalized Title—
Statusactive
Activeyes
Location TextElkridge, MD, US, Elkridge, MD
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionMD
CityElkridge
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ae1441a8-cf2d-4400-8e99-9ef38b00784b&ccId=19000101_000001&lang=en_US&type=JS&jobId=389818&jwId=9200093916443_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ae1441a8-cf2d-4400-8e99-9ef38b00784b&ccId=19000101_000001&lang=en_US&type=JS&jobId=389818&jwId=9200093916443_1
First Seen At2026-05-31 18:41:28Z
Last Seen At2026-06-06 13:16:27Z
Last Checked At2026-06-06 13:16:27Z
Last Changed At2026-06-06 13:16:27Z
Inactive At—
Source Posted At2021-06-09 17:41:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=ae1441a8-cf2d-4400-8e99-9ef38b00784b|19000101_000001/date=2026-06-06/2026-06-06T13-16-26-744Z-f8a430e675f777fac1ff55ac7d5abc2353bf3d7df078a52e892a49e1e1642dac.json
Event Fields
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  "last_changed_at": "2026-06-06T13:16:27.025Z",
  "active_status": "active"
}
Parsed Structured
{
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  "location": {
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    "city": "Elkridge",
    "region": "MD",
    "country": "United States",
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    "confidence": 0.95
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T13:16:27.024Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
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      "city": "Elkridge",
      "region": "MD",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "requisitionDescription": "\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <table border=\"1\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:495.9pt;border-collapse:collapse;border:none;\" width=\"0\"><tbody><tr><td style=\"width: 495.9pt;border: 1pt solid windowtext;padding: 0in 5.4pt;vertical-align: top;\" valign=\"top\" width=\"100%\"><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:  normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:  normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;'>Position Overview:&nbsp;</span></strong><span style='font-family:\"Arial\",sans-serif;'>This position is responsible for supporting the Haines&rsquo; customer base through verbal and electronic communication concerning our products and services for both internal and external teams. &nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:  normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:-0.25in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Duties include</span></li><li><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: circle;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Answer incoming phone calls</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Place outgoing phone calls</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Answer and respond to emails to place or do maintenance on orders</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Respond to customer requests and concerns</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Assist customers through troubleshooting and helping to work through issues</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Stay up to date on product knowledge&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Fully understand order process knowledge</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Backorder maintenance &amp; communication to external customer/teams</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Open order &amp; unprocessed order and mill direct order research &amp; maintenance</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Process return authorizations</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Answer customer inquiries about products, orders, and inventory</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Check manufacturers for stock availability</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Assist Haines sales team as necessary</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Participate in promotions and add-on sales</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Work cross-departmentally for resolutions</span></li></ol></div></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Adhere to policies made by the company</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Follow process changes&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Communicate within the CS team about daily order/customer/process updates</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Advise management of immediate customer/internal issue or concerns</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Support the goals established for the Customer Service team, which compliment corporate initiatives. &nbsp;Such goals include timely responses to email and maintaining service levels for phone inquiries including maintaining an average speed of answer of 2 minutes or less</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Other duties as assigned</span></li></ul></div></td></tr><tr><td style=\"width: 495.9pt;border-right: 1pt solid windowtext;border-bottom: 1pt solid windowtext;border-left: 1pt solid windowtext;border-image: initial;border-top: none;background: rgb(191, 191, 191);padding: 0in 5.4pt;vertical-align: top;\" valign=\"top\" width=\"100%\"><p style='margin-top:3.0pt;margin-right:0in;margin-bottom:  3.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>Job Requirements:</span></strong></p></td></tr><tr><td style=\"width: 495.9pt;border-right: 1pt solid windowtext;border-bottom: 1pt solid windowtext;border-left: 1pt solid windowtext;border-image: initial;border-top: none;padding: 0in 5.4pt;height: 105.25pt;vertical-align: top;\" valign=\"top\" width=\"100%\"><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:-0.25in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>High School Diploma required, with an Associate&#39;s or Bachelor&#39;s degree preferred&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>At least three years of experience in call center or customer service environment.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Excellent oral and written communication skills.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Effective problem solving and motivational skills. Strong analytical, negotiation and people skills.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Self-motivated and dependable, with the ability to work flexible hours.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Ability to receive input and provide feedback to create a cohesive work environment.&nbsp;</span></li></ul></div></td></tr></tbody></table><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</p>\n    </div>\n  \n",
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  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/389818?cid=ae1441a8-cf2d-4400-8e99-9ef38b00784b&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 15858
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/03e94f0b8c54636e9fc2b7d614df1864bfa48d82?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/412d0d1c-4648-4b71-8e68-e10b7f6c44acJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/842dafb6-fdb7-4411-a62c-d0d5e4e680d7JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/03e94f0b8c54636e9fc2b7d614df1864bfa48d82/eventsJSON

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