Customer Service Representative - Best Friends Pet Hotel

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    "city": "WEST BERLIN",
    "jobId": 283810,
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    "jobTitle": "Customer Service Representative - Best Friends Pet Hotel ",
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    "description": "<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with &ldquo;wow&rdquo; service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company.&nbsp;We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&nbsp;<strong><span>We offer:</span></strong></span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&middot; Health, dental, vision, life insurance, STD/LTD, 401K with company matching</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&middot;&nbsp;ESOP - Employee Stock Ownership Plan (100% company paid)</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&middot; Paid vacation</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&middot; Pet supply and service discounts and more!</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><strong><span style=\"font-size:11pt;\"><span>Responsibilities:</span></span></strong></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&bull; Main lobby operations &ndash; check-ins, check-outs, guest visits and tours, answering general&nbsp;&nbsp;</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&nbsp; questions</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&bull; Answering and handling calls in a professional manner</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&bull; Maintaining cleanliness</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&bull; Maintaining cleanliness</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&bull; Scheduling</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&bull; File maintenance</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&bull; Data entry</span></span></span></span></p>\r\n",
    "jobCategory": "Customer Service",
    "salaryRange": "$16.00 - $16.50 Hourly",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Customer Service Representative - Best Friends Pet Hotel \",\"identifier\":\"J0AP42283810\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/105F44679E125EA282BD07C3DA6A70BA/jobs/283810\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=105F44679E125EA282BD07C3DA6A70BA\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":16,\"maxValue\":16.5,\"unitText\":\"\"}},\"datePosted\":\"2026-06-03\",\"description\":\"Job DetailsLevel: EntryJob Location: WEST BERLIN, NJ 08091Position Type: Part TimeEducation Level: High SchoolSalary Range: $16.00 - $16.50 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Customer ServiceOur Customer Service Representatives are passionate animal lovers who provide our human and pet guests with &ldquo;wow&rdquo; service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.\\r\\n\\r\\nWe are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company.&nbsp;We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.\\r\\n\\r\\nIf you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!\\r\\n\\r\\n&nbsp;We offer:\\r\\n\\r\\n&middot; Health, dental, vision, life insurance, STD/LTD, 401K with company matching\\r\\n\\r\\n&middot;&nbsp;ESOP - Employee Stock Ownership Plan (100% company paid)\\r\\n\\r\\n&middot; Paid vacation\\r\\n\\r\\n&middot; Pet supply and service discounts and more!\\r\\n\\r\\nResponsibilities:\\r\\n\\r\\n&bull; Main lobby operations &ndash; check-ins, check-outs, guest visits and tours, answering general&nbsp;&nbsp;\\r\\n\\r\\n&nbsp; questions\\r\\n\\r\\n&bull; Answering and handling calls in a professional manner\\r\\n\\r\\n&bull; Maintaining cleanliness\\r\\n\\r\\n&bull; Maintaining cleanliness\\r\\n\\r\\n&bull; Scheduling\\r\\n\\r\\n&bull; File maintenance\\r\\n\\r\\n&bull; Data entry\\r\\nQualificationsSkills Required\\r\\n\\r\\n\\r\\n\\tPossess a love of animals\\r\\n\\tDisplays a professional manner at all times\\r\\n\\tAbility to work evenings, weekends &amp; holidays\\r\\n\\tLift/carry 40 pounds or more\\r\\n\\tAble to stand/walk for eight hours a day\\r\\n\\tAble to work in a fast-paced environment\\r\\n\\tAble to work on a computer system\\r\\n\\tAble to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.\\r\\n\\r\\n\\r\\nEssential Job Functions\\r\\n\\r\\n\\r\\n\\tWelcomes both human and pet guests\\r\\n\\tCan correctly identify animal body language/behavior\\r\\n\\tFollows safe handling procedures\\r\\n\\tChecking in and out of pet guests while providing excellent customer service\\r\\n\\tEscorts pets to and from their rooms\\r\\n\\tTakes reservations over the phone\\r\\n\\tCan work both individually and as a team player while performing duties\\r\\n\\tContributes in maintaining the cleanliness of the facility\\r\\n\\tCommunication with management and other team members\\r\\n\\r\\n\\r\\nRequired Education\\r\\n\\r\\n\\r\\n\\tHigh School Graduate or Equivalent\\r\\n\\tAt least 1 year of&nbsp;professional&nbsp;animal experience\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCompensation: The hourly pay range for this position is $16.00&ndash;$16.50 per hour. Final compensation will be determined based on factors including experience, skills, qualifications, and internal equity.\\r\\n\\r\\nBenefits: Eligible employees may participate in company-sponsored benefit programs, which may include medical, dental, and vision insurance, paid time off, 401(k) retirement savings, employee discounts, and other benefits in accordance with company plans and policies.\\r\\n\",\"responsibilities\":\"Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with &ldquo;wow&rdquo; service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.\\r\\n\\r\\nWe are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company.&nbsp;We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.\\r\\n\\r\\nIf you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!\\r\\n\\r\\n&nbsp;We offer:\\r\\n\\r\\n&middot; Health, dental, vision, life insurance, STD/LTD, 401K with company matching\\r\\n\\r\\n&middot;&nbsp;ESOP - Employee Stock Ownership Plan (100% company paid)\\r\\n\\r\\n&middot; Paid vacation\\r\\n\\r\\n&middot; Pet supply and service discounts and more!\\r\\n\\r\\nResponsibilities:\\r\\n\\r\\n&bull; Main lobby operations &ndash; check-ins, check-outs, guest visits and tours, answering general&nbsp;&nbsp;\\r\\n\\r\\n&nbsp; questions\\r\\n\\r\\n&bull; Answering and handling calls in a professional manner\\r\\n\\r\\n&bull; Maintaining cleanliness\\r\\n\\r\\n&bull; Maintaining cleanliness\\r\\n\\r\\n&bull; Scheduling\\r\\n\\r\\n&bull; File maintenance\\r\\n\\r\\n&bull; Data entry\\r\\n\",\"employmentType\":\"PART_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"BEST FRIENDS PET CARE INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=105F44679E125EA282BD07C3DA6A70BA\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"585 Route 73 North\",\"addressLocality\":\"WEST BERLIN\",\"addressRegion\":\"NJ\",\"postalCode\":8091,\"addressCountry\":\"USA\"}},\"qualifications\":\"Skills Required\\r\\n\\r\\n\\r\\n\\tPossess a love of animals\\r\\n\\tDisplays a professional manner at all times\\r\\n\\tAbility to work evenings, weekends &amp; holidays\\r\\n\\tLift/carry 40 pounds or more\\r\\n\\tAble to stand/walk for eight hours a day\\r\\n\\tAble to work in a fast-paced environment\\r\\n\\tAble to work on a computer system\\r\\n\\tAble to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.\\r\\n\\r\\n\\r\\nEssential Job Functions\\r\\n\\r\\n\\r\\n\\tWelcomes both human and pet guests\\r\\n\\tCan correctly identify animal body language/behavior\\r\\n\\tFollows safe handling procedures\\r\\n\\tChecking in and out of pet guests while providing excellent customer service\\r\\n\\tEscorts pets to and from their rooms\\r\\n\\tTakes reservations over the phone\\r\\n\\tCan work both individually and as a team player while performing duties\\r\\n\\tContributes in maintaining the cleanliness of the facility\\r\\n\\tCommunication with management and other team members\\r\\n\\r\\n\\r\\nRequired Education\\r\\n\\r\\n\\r\\n\\tHigh School Graduate or Equivalent\\r\\n\\tAt least 1 year of&nbsp;professional&nbsp;animal experience\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCompensation: The hourly pay range for this position is $16.00&ndash;$16.50 per hour. Final compensation will be determined based on factors including experience, skills, qualifications, and internal equity.\\r\\n\\r\\nBenefits: Eligible employees may participate in company-sponsored benefit programs, which may include medical, dental, and vision insurance, paid time off, 401(k) retirement savings, employee discounts, and other benefits in accordance with company plans and policies.\\r\\n\",\"experienceRequirements\":\"Skills Required\\r\\n\\r\\n\\r\\n\\tPossess a love of animals\\r\\n\\tDisplays a professional manner at all times\\r\\n\\tAbility to work evenings, weekends &amp; holidays\\r\\n\\tLift/carry 40 pounds or more\\r\\n\\tAble to stand/walk for eight hours a day\\r\\n\\tAble to work in a fast-paced environment\\r\\n\\tAble to work on a computer system\\r\\n\\tAble to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.\\r\\n\\r\\n\\r\\nEssential Job Functions\\r\\n\\r\\n\\r\\n\\tWelcomes both human and pet guests\\r\\n\\tCan correctly identify animal body language/behavior\\r\\n\\tFollows safe handling procedures\\r\\n\\tChecking in and out of pet guests while providing excellent customer service\\r\\n\\tEscorts pets to and from their rooms\\r\\n\\tTakes reservations over the phone\\r\\n\\tCan work both individually and as a team player while performing duties\\r\\n\\tContributes in maintaining the cleanliness of the facility\\r\\n\\tCommunication with management and other team members\\r\\n\\r\\n\\r\\nRequired Education\\r\\n\\r\\n\\r\\n\\tHigh School Graduate or Equivalent\\r\\n\\tAt least 1 year of&nbsp;professional&nbsp;animal experience\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCompensation: The hourly pay range for this position is $16.00&ndash;$16.50 per hour. Final compensation will be determined based on factors including experience, skills, qualifications, and internal equity.\\r\\n\\r\\nBenefits: Eligible employees may participate in company-sponsored benefit programs, which may include medical, dental, and vision insurance, paid time off, 401(k) retirement savings, employee discounts, and other benefits in accordance with company plans and policies.\\r\\n\",\"industry\":\"Customer Service\",\"validThrough\":\"2026-07-03\",\"workHours\":\"Day\",\"educationRequirements\":\"High School\"}",
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    "qualifications": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Skills Required</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Possess a love of animals</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Displays a professional manner at all times</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Ability to work evenings, weekends &amp; holidays</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Lift/carry 40 pounds or more</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Able to stand/walk for eight hours a day</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Able to work in a fast-paced environment</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Able to work on a computer system</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Essential Job Functions</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Welcomes both human and pet guests</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Can correctly identify animal body language/behavior</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Follows safe handling procedures</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Checking in and out of pet guests while providing excellent customer service</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Escorts pets to and from their rooms</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Takes reservations over the phone</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Can work both individually and as a team player while performing duties</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Contributes in maintaining the cleanliness of the facility</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Communication with management and other team members</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Required Education</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">High School Graduate or Equivalent</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">At least 1 year of&nbsp;<b><u>professional</u></b>&nbsp;animal experience</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p data-end=\"295\" data-start=\"86\"><strong data-end=\"103\" data-start=\"86\">Compensation:</strong> The hourly pay range for this position is <strong data-end=\"172\" data-start=\"146\">$16.00&ndash;$16.50 per hour</strong>. Final compensation will be determined based on factors including experience, skills, qualifications, and internal equity.</p>\r\n\r\n<p data-end=\"572\" data-start=\"300\"><strong data-end=\"313\" data-start=\"300\">Benefits:</strong> Eligible employees may participate in company-sponsored benefit programs, which may include medical, dental, and vision insurance, paid time off, 401(k) retirement savings, employee discounts, and other benefits in accordance with company plans and policies.</p>\r\n",
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