Home › Companies › Fa Eryf Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 › Customer Account Manager
Customer Account Manager
Fa Eryf Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Faridabad, Faridabad, Haryana, IN · Deleted · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Eryf Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Customer Account Manager |
| Normalized title | - |
| Department / team | - |
| Location | Haryana, IN, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | deleted |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-03-11 / 2026-05-31 |
| Changed / last seen | 2026-06-18 / 2026-06-16 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Eryf Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Haryana. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Eryf Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | 0c940c45-9b05-4f91-8ff2-97bcb016a613 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Role Purpose
The role of the Customer Account Manager is to be the primary point of contact for all commercial activities around a dedicated Aftermarket customers. Ensuring that customers’ requirements including customers inquiries and concerns and opportunities are managed. Key focus is to constantly improve customer profitability and to mitigate all potential issues.
Key Responsibilities
Represent the customer within GKN Automotive, providing the necessary information to the relevant functions and tracking responses to customer issues.
Constantly work on re-pricing opportunities to mitigate potential margin shortfall during the lifecycle of parts.
Closely align customer strategy with relevant serial production account managers.
Maintain a customer database (pricing/contracts), and communicate/cooperate with relevant internal functions.
Check customer RFQ and related documents and forward to relevant functions for specific checks (feasibility study, contractual check of documents, …) and documentation thereof (present/support ISO Audit), prepare quotations and technical and commercial offers.
Provide input to the account planning process, e.g. 5YP, budget process, demand planning.
Maintain account sales performance data and investigate variances to budget; Propose and manage improvements.
Review and understand the implications of customer agreements, license agreements and other contracts/agreements; request internal legal support when required.
Adhere to internal authorization processes. Priorities and escalation of critical items to be agreed with Account Director.
Ensure to work acc. to GKN standard processes, procedures and policies.
Ensure to work in line to GKN policy, e.g., health and safety, environmental, etc. especially Anti Bribery and Corruption rules.
Develop and maintain an in-depth and up-to-date understanding of the customer and technical requirements, including market position, vehicle strategy, purchasing strategy, competitor activities, organization, etc.
Use visits and technical events to develop a relationship and network throughout the customer; represent GKN Automotive at the customer level.
Monitor and measure the customer’s perception of GKN Automotive and act to improve.
Participate in/lead customer negotiations such as design changes, changes in the supplier base, move of production, material recovery or contract/annual pricing negotiations and new businesses. Prepare and agree sales plan/tactics ahead of negotiations (i.e., price reconciliation, supporting documents, technical explanations ...)
Qualification and Skills
Bachelor's degree relevant technical or commercial degree or equivalent.
Experience in the automotive aftermarket industry.
Exceptional data skills: Candidates should be able to effectively manage, challenge, analyze, and summarize multiple-dimension data (cost, budget, and market data).
Comfortable preparing business cases and analyzing financial scenarios.
Excellent Excel and systems skills.
Knowledge of Demand Management, Budgeting, Pricing, and Cost Interrogation.
Excellent written and verbal communication skills.
Customer-facing experience.
Be able to negotiate using detailed cost models.
Must be fluent in English.
Must be able to work and travel independently.
Initiative-Proactivity
Negotiation skills
Logical thinking
Resilience
Full job record
| Job ID | 03e219362b5f2907c47c5607de462258428f2f27 |
| Org ID | db4eaf80-b4bd-4a78-9347-04a5d165b2eb |
| Source ID | 0c940c45-9b05-4f91-8ff2-97bcb016a613 |
| Board ID | 0c940c45-9b05-4f91-8ff2-97bcb016a613 |
| Provider | oracle_hcm |
| Provider Job Key | 37218 |
| Title | Customer Account Manager |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Faridabad, Faridabad, Haryana, IN |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | IN |
| City | Haryana |
| Salary Raw | Description Role Purpose The role of the Customer Account Manager is to be the primary point of contact for all commercial activities around a dedicated Aftermarket customers. Ensuring that customers’ requirements including customers inquiries and concerns and opportunities are managed. Key focus is to constantly improve customer profitability and to mitigate all potential issues. Key Responsibilities Represent the customer within GKN Automotive, providing the necessary information to the relevant functions and tracking responses to customer issues. Constantly work on re-pricing opportunities to mitigate potential margin shortfall during the lifecycle of parts. Closely align customer strategy with relevant serial production account managers. Maintain a customer database (pricing/contracts), and communicate/cooperate with relevant internal functions. Check customer RFQ and related documents and forward to relevant functions for specific checks (feasibility study, contractual check of documents, …) and documentation thereof (present/support ISO Audit), prepare quotations and technical and commercial offers. Provide input to the account planning process, e.g. 5YP, budget process, demand planning. Maintain account sales performance data and investigate variances to budget; Propose and manage improvements. Review and understand the implications of customer agreements, license agreements and other contracts/agreements; request internal legal support when required. Adhere to internal authorization processes. Priorities and escalation of critical items to be agreed with Account Director. Ensure to work acc. to GKN standard processes, procedures and policies. Ensure to work in line to GKN policy, e.g., health and safety, environmental, etc. especially Anti Bribery and Corruption rules. Develop and maintain an in-depth and up-to-date understanding of the customer and technical requirements, including market position, vehicle strategy, purchasing strategy, competitor activities, organization, etc. Use visits and technical events to develop a relationship and network throughout the customer; represent GKN Automotive at the customer level. Monitor and measure the customer’s perception of GKN Automotive and act to improve. Participate in/lead customer negotiations such as design changes, changes in the supplier base, move of production, material recovery or contract/annual pricing negotiations and new businesses. Prepare and agree sales plan/tactics ahead of negotiations (i.e., price reconciliation, supporting documents, technical explanations ...) Qualification and Skills Bachelor's degree relevant technical or commercial degree or equivalent. Experience in the automotive aftermarket industry. Exceptional data skills: Candidates should be able to effectively manage, challenge, analyze, and summarize multiple-dimension data (cost, budget, and market data). Comfortable preparing business cases and analyzing financial scenarios. Excellent Excel and systems skills. Knowledge of Demand Management, Budgeting, Pricing, and Cost Interrogation. Excellent written and verbal communication skills. Customer-facing experience. Be able to negotiate using detailed cost models. Must be fluent in English. Must be able to work and travel independently. Initiative-Proactivity Negotiation skills Logical thinking Resilience |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://fa-eryf-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/37218 |
| Apply URL | https://fa-eryf-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/37218 |
| First Seen At | 2026-05-31 17:56:11Z |
| Last Seen At | 2026-06-16 10:38:58Z |
| Last Checked At | 2026-06-18 11:06:39Z |
| Last Changed At | 2026-06-18 11:06:39Z |
| Inactive At | 2026-06-18 11:06:39Z |
| Source Posted At | 2026-03-11 04:26:30Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-eryf-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-16/2026-06-16T10-38-50-507Z-7ad820dc58c0d0a56d1a50a2f04f836a4e959a4a4592f4382885e8842ee48bbd.json |
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Key focus is to constantly improve customer profitability and to mitigate all potential issues. </span></p><p> </p><p class=\"p1\"><span class=\"s1\" lang=\"DE\">Key Responsibilities</span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Represent the customer within GKN Automotive, providing the necessary information to the relevant functions and tracking responses to customer issues.</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Constantly work on re-pricing opportunities to mitigate potential margin shortfall during the lifecycle of parts.</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Closely align customer strategy with relevant serial production account managers.</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Maintain a customer database (pricing/contracts), and communicate/cooperate with relevant internal functions.</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Check customer RFQ and related documents and forward to relevant functions for specific checks (feasibility study, contractual check of documents, …) and documentation thereof (present/support ISO Audit), prepare quotations and technical and commercial offers.</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Provide input to the account planning process, e.g. 5YP, budget process, demand planning.</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Maintain account sales performance data and investigate variances to budget; Propose and manage improvements.</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Review and understand the implications of customer agreements, license agreements and other contracts/agreements; request internal legal support when required.</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Adhere to internal authorization processes. 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Prepare and agree sales plan/tactics ahead of negotiations (i.e., price reconciliation, supporting documents, technical explanations ...)</span></span></p></li></ul><p><span lang=\"EN-GB\"> </span></p><p class=\"p1\"><span class=\"s1\" lang=\"DE\">Qualification and Skills</span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Bachelor's degree relevant technical or commercial degree or equivalent.</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Experience in the automotive </span><span class=\"s2\" style=\"font-size: 11pt;\">aftermarket </span><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">industry.</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Exceptional data skills: Candidates should be able to effectively manage, challenge, analyze, and summarize multiple-dimension data (cost, budget, and market data).</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Comfortable preparing business cases and analyzing financial scenarios.</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Excellent Excel and systems skills.</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Knowledge of Demand Management, Budgeting, Pricing, and Cost Interrogation.</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Excellent written and verbal communication skills.</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Customer-facing experience.</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Be able to negotiate using detailed cost models.</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Must be fluent in English.</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Must be able to work and travel independently.</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Initiative-Proactivity</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Negotiation skills</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Logical thinking</span></span></p></li><li><p class=\"li1\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"s2\" lang=\"DE\" style=\"font-size: 11pt;\">Resilience</span><span lang=\"DE\" style=\"font-size: 11pt;\"> </span></span></p></li></ul><p> </p>",
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