Service Desk Engineer

{
  "content_hash": "094b1021959cf179a1696fdc45893be6130113552d6ac68068c24a9b9e842a3d",
  "source_hash": "f61e2cd4f8eb68d8a2f34d6809e71b7ade317c2118f92bb43c333e163206f6d4",
  "last_changed_at": "2026-05-29T07:00:00.714Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "San Francisco, CA/Hybrid",
    "city": "San Francisco",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 88000,
  "salary_min": 85000,
  "inferred_at": "2026-06-06T19:49:27.773Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "San Francisco, CA/Hybrid",
      "city": "San Francisco",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": "year",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "What You'll Do",
      "content": "\n<li>Support the End User Technology environment across various applications and hardware (Windows &amp; Mac).</li>\n<li>Respond to IT service requests from employees via chat, phone, email, or ticketing system promptly and professionally.</li>\n<li>Administers Jamf and Microsoft Intune to manage macOS and Windows endpoints, ensuring devices remain compliant and properly configured throughout their lifecycle.</li>\n<li>Deploys and maintains software packages and application versioning across managed endpoints including testing and validating updates prior to rollout.</li>\n<li>Supports zero-touch provisioning workflows for Mac and Windows devices, enabled automated enrollment, configuration, and security policy enforcement upon first boot.</li>\n<li>Supports endpoint and user lifecycle processes through automation scripting and implements workflow automations that improve response and resolutions times.</li>\n<li>Administers OKTA to support user provisioning, MFA policies, group assignments, and application access management.</li>\n<li>Configures and maintains SAML and OIDC SSO integrations to provide secure, seamless access to business applications.</li>\n<li>Install, configure, and maintain IT equipment and software in alignment with company standards. Create and maintain technical/process documentation.</li>\n<li>Provide technology training.</li>\n<li>Document activities in ticketing system and maintain IT inventory and records.</li>\n<li>Escalate complex or unresolved issues to senior IT staff or management.</li>\n<li>Entitlement enrollment/disenrollment.</li>\n<li>Additional duties as required.</li>\n"
    },
    {
      "text": "What You'll Need",
      "content": "\n<li>4 years of IT Service Desk experience.</li>\n<li>Demonstrate technical proficiency providing Microsoft and Mac desktop and network support.</li>\n<li>Experience supporting common software products, such as Windows/Mac operating systems, Office365, Active Directory, VPN, Antivirus, and Okta.</li>\n<li>Experience with using and supporting IT service management tools, like Jira, and knowledge of best practices (ITIL).</li>\n<li>Experience with endpoint device management solutions (JAMF, Intune).</li>\n<li>Ability to work independently and as part of a team.</li>\n<li>Ability to troubleshot under pressure, handle multiple priorities, while providing exemplary customer service and professional demeanor.</li>\n<li>Ability to learn new technologies and skills.</li>\n<li>Basic scripting knowledge.</li>\n<li>Certification such as CompTIA A+, CompTIA Net+, ITIL, and Microsoft 365 are a plus.</li>\n"
    },
    {
      "text": "What We Offer",
      "content": "\n<li>The base salary range for this position is $85K to $88K/year.&nbsp; Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data.&nbsp; Business Wire reserves the right to modify this salary range at any time.</li>\n\n<div>&nbsp;</div>\n<div>Business Wire’s total rewards include:</div>\n\n<li>Ability to work remotely</li>\n<li>Excellent health benefits that begin on your first day of employment</li>\n<li>$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources</li>\n<li>401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)</li>\n<li>PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1765572908448,
  "updatedAt": null,
  "categories": {
    "team": "Information Technology",
    "location": "San Francisco, CA/Hybrid",
    "commitment": "Full Time",
    "allLocations": [
      "San Francisco, CA/Hybrid"
    ]
  },
  "salaryRange": null,
  "workplaceType": "hybrid"
}