Senior UX Writer/Content Designer

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    "description": "<p><span style=\"color: rgb(20, 20, 20); font-family: Inter, sans-serif; font-size: 18pt; font-weight: bold\">About Samsung Food</span></p>\n<p><span style=\"font-family: Inter, sans-serif\"><span style=\"font-size: 12pt\">At Samsung Food (you might know us as Whisk), we are pioneering the future of everyday care and health — helping individuals and families around the world live better through connected, proactive, and personalized experiences. Our mission is to connect food, health, and home across the Samsung ecosystem, turning data from your devices into personalized guidance that supports you and your loved ones.</span><span style=\"font-size: 12pt\"><br><br></span></span></p>\n<p><span style=\"font-family: Inter, sans-serif\"><span style=\"font-size: 12pt\">We work at the intersection of AI, nutrition, behavior change, and digital health. The Samsung Food app was included in Google Play’s Best of 2020 Everyday Essentials list, has been regularly featured on the Apple App Store, and was nominated for a 2021 Webby Award. We’ve also launched Vision AI, which recognises food and meals using our global Food Genome, and developed deep integrations with Samsung Health and SmartThings.</span><span style=\"font-size: 12pt\"><br><br></span></span></p>\n<p><span style=\"font-family: Inter, sans-serif\"><span style=\"font-size: 12pt\">We are a remote-first team of more than 100 people in over 30 countries, united by our commitment to innovation and impact. As part of Samsung Electronics, we combine the agility of a startup with the scale of the world’s largest consumer electronics company. Join us and help build technology that improves daily life for tens of millions of people across phones, wearables, TVs, and kitchen appliances in the years to come.</span><span style=\"font-size: 12pt\"><br><br></span></span></p>\n<p><span style=\"font-family: Inter, sans-serif\"><a href=\"https://samsungfood.com/working-at-samsung-food/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 12pt\">Learn</span></a><span style=\"font-size: 12pt\"> more about how we’ve shaped a high-performing global team over the past 14 years.</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif\"><span style=\"font-size: 18pt; font-weight: bold\"><br></span><span style=\"font-size: 18pt; font-weight: bold\">About the Role</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We're looking for a Senior UX Writer/Content Designer (project-based consultant role) to shape how users experience our behaviour-led health journeys inside our product.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">You’ll work at the intersection of product, behavioural science, and content — translating behavioural frameworks and product logic into intuitive, human language that helps users take action.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">This is a hands-on role. You will help design behavioural journeys and write the in-product copy that powers them.</span></p>\n<p><br>This is a 6-month project (with the potential for extension), requiring approximately 20 hours per week, and is fully remote.<br>Please include a link to your portfolio as part of the application process.<br></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 18pt; font-weight: bold\">What You’ll Do</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Own In-Product Copy Across Journeys</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Write and iterate on onboarding flows, in-app journeys, feature education, progress feedback, nudges, empty states, and CTAs<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure each touchpoint aligns with the user’s stage in their journey<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Maintain clarity and simplicity within complex health contexts<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span style=\"font-size: 12pt\">Develop reusable copy patterns and templates for check-ins, assessments, feedback, and reinforcement</span><span style=\"font-size: 10pt\"><br><br></span></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Translate Behavioural Frameworks into Actionable Experiences</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Work closely with product managers and a behavioural science consultant<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Turn behaviour change strategies into motivating, easy-to-follow storytelling and copy<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure the user experience feels empowering — not clinical or restrictive<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support users in building sustainable habits through thoughtful framing<br></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Review wireframes and prototypes early in the design process<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Contribute to journey and user flow discussions and decisions<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Identify friction points and cognitive overload<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Propose structural improvements to improve clarity, motivation, and comprehension<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span style=\"font-size: 12pt\">Advocate for user-centred language throughout product development</span><span style=\"font-size: 10pt\"><br><br></span></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Maintain Narrative &amp; Voice Consistency</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Apply defined tone and voice principles across journeys<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Adapt tone appropriately for onboarding, setbacks, progress, and reinforcement<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span style=\"font-size: 12pt\">Ensure the product feels cohesive across weeks and touchpoints</span><span style=\"font-size: 10pt\"><br><br></span></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Iterate Based on Data &amp; Feedback</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Review drop-off and engagement data<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Suggest copy experiments and refinements<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span style=\"font-size: 12pt\">Continuously improve clarity and behaviour adoption through iteration</span><span style=\"font-size: 10pt\"><br><br></span></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 18pt; font-weight: bold\">What We’re Looking For</span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Experience</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">+5 years of experience in UX writing or content design within digital products<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Native English speaker </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience working on behaviour-driven products (health, education, fintech, habit-building apps)</span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span style=\"font-size: 12pt\">Strong portfolio demonstrating in-product flows and user-centred copy</span><span style=\"font-size: 10pt\"><br><br></span></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Skills</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to simplify complex systems into intuitive language<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong understanding of cognitive load and behavioural motivation<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Comfortable working in iterative product environments<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Confident collaborating with product, design, and behavioural stakeholders<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span style=\"font-size: 12pt\">Able to balance clarity, empathy, and precision</span><span style=\"font-size: 10pt\"><br><br></span></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Nice to Have</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience in health, nutrition, or behaviour change<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Familiarity with behavioural frameworks (e.g., COM-B or similar models)<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience writing for personalised or adaptive journeys</span><br><br></li>\n</ul>",
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